Admiral Reviews

2.7 Rating 1,490 Reviews
41 %
of reviewers recommend Admiral
2.7
Based on 1,490 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5

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Admiral 1 star review on 23rd February 2023
Anna K
Admiral 1 star review on 14th February 2023
Gabriel Tanasa
Admiral 1 star review on 15th April 2022
Terry
Admiral 1 star review on 15th April 2022
Terry
Admiral 1 star review on 5th May 2021
Mrs. Potter
Admiral 1 star review on 13th November 2020
Francesco Romano Dell’Anna
Admiral 1 star review on 30th June 2020
Paul Hole
4
Anonymous
Anonymous  // 01/01/2019
Auto Renewed my policy even after I cancelled it. Has effected my credit score for months, they passed me on to Ardent who sent threat after threat after threat chasing for money I didn’t even owe and threatening court action. ardent have now dropped the case because I have all needed evidence that I cancelled, now admiral are ignoring me trying to rectify my score. Have sent 3 in email in a 2 month period and have no response. Awful, stay away. (Car insurance). No idea how this is such a popular insurer, absolute con artists
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Posted 5 months ago
Admiral's travel insurance is not fit for purpose. If you're making any journey that involves some sort of change, you're not covered for anything apart from the first part. I was travelling to the Loire by train and was stranded in Paris due to an electrical fault. The Platinum insurance I took out only covered me for the Eurostar. Apparently I'd be covered if I'd travelled with Ryanair... Admiral is not exactly promoting sustainable travel. Avoid this company.
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Posted 5 months ago
Car was damaged in an accident but still drivable (barely). I put a claim in April which was accepted and told to wait for the garage to contact me. Nobody contacted me. I put a complaint in with admiral and they said there had been a mistake but I still hadn’t heard from the garage. It’s been 6 months and my car still hasn’t been to a garage. Multiple complaints raised with admiral got me nowhere other than a few small bits of compensation. They left me on hold for 2 hours the other day, by accident apparently, and told me I would hear back in 48 hours after I asked them why. 2 weeks later I got a phone call explaining they had accidentally transferred me to a closed department. Very unhappy with Admiral and the service. All I want is 2 door panels for a Ford but apparently that’s too much of an ask without them making numerous mistakes. I would recommend avoiding if you can.
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Posted 5 months ago
Admiral allowed someone to use only my name and address to take out car insurance fraudulently. I have never been insured with them. The person then crashed twice claiming on my name leaving me unable to take out insurance. I am now 5 months in without insurance and after relentless phone calls over hours of call time, they have got nowhere. Disgusting company do not use them. I haven't been able to drive for 5 months.
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Posted 5 months ago
My car suffered relatively minor damage to the oil radiator about 4 months ago. In the time since admiral have done nothing. Countless phone calls and being bounced around different departments, seems they have no intention of honouring their contract. Whilst I pay for insurance it doesn't seem as though I am insured at all. Avoid like the plague.
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Posted 5 months ago
Absolute joke !!! Cancelled car insurance on renewal because policy went up 50% Got confirmation of cancellation and proof of no claims for new company Today received a default notice as they have no record of cancellation!!!!! Have spent a week trying to sort this but they still insist the policy has renewed Do Not Use !!!!!!!
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Posted 6 months ago
Really sad that the number of individuals that is affected by this scam keeps increasing daily and it seems impossible to stop this totally. I would have loved to share my own side of the story but we all have something in common, we've all being scammed. 360FORENSICDOT.com is an expert in recovering lost funds, try her out if you are truly willing to get anything back at all.
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Posted 6 months ago
Thanks to 𝐑𝐀𝐌𝐄𝐑𝐀𝐋𝐓𝐃◉𝐂𝐎𝐌 Whom assisted me Recover my investment over a million bucks of dollars, I filled a case with them and within a week my funds was fully Reimbursed.”
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Posted 6 months ago
Do not use this company if you value your sanity! Nice enough when trying to arrange a policy but pitiful when it comes to making a claim. Had a drainage complaint ongoing for 14 weeks. They sent people round to remove 90% of floorboards in the affected room and we’ve had to live with them like that for a month. Balancing on bits of chipboard to access the room. Complained to Admiral repeatedly but they’ve done nothing to resolve it. Admiral and their contractors have both contacted me with conflicting stories and zero effort to put the matter right.
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Posted 6 months ago
Had a renewal quote on Friday which was 43% higher than the previous year. I called to see if they can do anything about it but they could almost do nothing. As it was 43% higher, I wanted to shop around to find if there was cheaper option. They give me 2 days to decide. I decided to stay with them, however, upon calling them today, they said that my contract was cancelled and they gave me a new quote that was over £2k more than even the previous renewal quote. None of this was mentioned to me when extending the contract.When spoken to the customer advisor, she said she was in the new business department vs renewals as if it is my responsibility to know their organisational structure. Customer service was not helpful at all, very defensive.
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Posted 6 months ago
They take the insurance money on time. But when it is time to do the payout they delay the claim. my claim has been going on for 2 weeks now. Admiral suggested changes to the repair and my garage accepted the changes and send it back the same day and every day they keep saying the same thing that they haven't received anything. The person on the telephone will tell you that they will leave a message for your handler and they will contact you the next day and they never contact you. They will not respond to your emails either. All they have to do is approve the revised cost and they keep on delaying. First they said they gave me a date and then on that date said they can't give me a date any longer. The phone people use the same wording irrespective of who answers. "Oh we understand your frustration"."Our engineer will work on a date and time order" but then you ask for the date they will give it you the first time. But nothing from the second time. Then they will tell you that you can raise a complaint. But if you raise a complaint then, they say that the case will be resolved only after the complaint is dealt which can take up to to 8 weeks. Basically you can't raise a complaint. Stay away from admiral. They are cheaters.
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Posted 6 months ago
I paid for holiday insurance last year for a river cruise for my wife and I, we answered all the health questions and paid the premium. My mother in law went into renal failure and came to live with us. I claimed and they said I hadn't taken out their cruise premium so would not pay. I pointed out that in their brochure it determined a cruise as a sea voyage lasting more than 24 hours. They agreed this was wrong but then declined the claim for a second time on the basis that my mother in law had a pre-existing condition with her kidneys. The insurance was for holiday cover for my wife and I, not the complete medical history of a 95 year old who had a kidney problem but had lived independently prior to a fall and subsequent health check. I took it to the ombudsman (funded by insurers) who agreed the original finding was wrong but accepted the insurers were in the right due to her health. I lost £3200. Thanks Admiral. Never again. Two bites at the cherry to decline a claim when I proved you wrong the first time.
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Posted 6 months ago
Filled an insurance claim and having been unfortunate to have had my tools stolen twice all be for the last two consecutive years on the third occasion have now taken 6 months and still not paid out also after being investigated by an independent guy from admiral of which o followed up on my statement in person so have now been victimised by the thieves and now by admiral still no payment and no tools to complete the job have since lost loads of work because of this and have caused extreme depression and now risk losing my flat thanks admiral what is insurance for if you don’t pay out on legitimate claims
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Posted 6 months ago
I bought a car to which my ex partner got insurance with yourselves then a few days later crashed the car, was able to get claim the full amount back from you and ran off with that money. You did not check that he was NOT the registered owner!!! This is fraud!!! I have registered this with the police to which there are charges in place where he cannot contact me and he will also be appearing in court. I have sent you proof of this, proof of my ownership of the car, proof of the sale to me, proof of MY payment for the car and proof of the car log book. This has been going on since last year!!! I received an email from yourselves on the 16/06/23 directly to myself confirming you take full responsibility for this incident and that you will compensate me. The email also confirms that I can contact you for updates. Since I’ve still not heard from you, I called today to which I was told because of data protection you cannot discuss the claim to me??? You have just absolutely contradicted the email that YOU have sent to me informing me of the above. I’m absolutely disgusted!
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Posted 6 months ago
Avoid at all costs. I broke down a week ago and i got someone to pick me up and drop me off to the garage to fix car. AA didnt even check the car but i told them it might be the clutch. I got the car fixed for a week and it broke down again. Called someone AA came and checked and it says its the clutch so they were like you have to pay for recovery which is £99 plus mileage fees. All of that because they took my word as someone who knows nothing about cars that it might be the clutch so its registered as clutch problem twice. On top of that their customer service are like robots repeating the same thing like they don’t listen to what you’re saying. I will definitely find a different insurer next month.
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Posted 7 months ago
Trying to scam people and get money of people
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Posted 7 months ago
If you are ever in the unfortunate position of needing to make a claim then please prepare yourself for some exceptionally awful customer service. A week later with 2 small children I have no courtesy car and have had to ring Admiral every day for an update only to be told they are sorry and they understand but they will be doing nothing about it. Have made 2 formal complaints in which I was just told it is what it is. I will be one of the 300,000 (reported in the press) leaving at my next renewal and I will be encouraging others to do the same. Also the app is terrible so that is another useless product from a useless company. Don't waste your money or time.
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Posted 7 months ago
Absolute joke, this company has no loyalty to its customers, customer service is non existent! You take people’s money but when they do have an accident you are not interested, this company should be exposed as the fake company it is, absolute rubbish!
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Posted 7 months ago
Awful service. I have phoned your customer services and new business department as I was unhappy with the prices. The price has gone up by almost twice the price. And today was quoted 4 times last year’s price. How is this possible? I’ve laid a complaint but it seems that this is a tick box approach on your part and I was told that there is not much further can be done! His is it acceptable where everyone is affected by cost of living rises and admiral is making it worse.
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Posted 7 months ago
In Dec 2022 I booked a holiday for Feb 23. At the time my mum was having treatment for breast cancer and responding well. Sadly she deteriorated very quickly and passed away mid Jan. A week later my dad was admitted to hospital with what we thought was a heart attack, but turned out to be broken heart syndrome. There was no way I could leave him, so I cancelled the holiday and claimed on my insurance. My claim was initially declined because mum had a pre-existing condition, even though plenty of people fight and beat breast cancer, and when I booked the holiday it hadn't spread, so the secondary cancer was not pre-existing. However, I appealed the decision on the basis my dad had been hospitalised. Today I was told that because my dad was diagnosed with angina in 2005, his hospitalisation was also due to a pre-existing condition and the claim is still denied. In the 18 years since dad was diagnosed, he's never had a single issue with angina. So be warned people, if any of your loved ones have a condition that they have lived with for nearly 20 years, don't book a holiday - just in case it gets worse! Admiral's attitude of "that's just how our policy is worded" is just an excuse to wriggle out of paying what is a genuine claim. I wanted to go on that holiday, I didn't want my mum to suddenly deteriorate and pass away, I didn't want my dad to be admitted to hospital with a broken heart. Their absolute refusal to acknowledge that these were extenuating circumstances has made the most stressful time of my life so much worse. All I can do now is put in a complaint, but on the basis they take 30 working days to respond to any correspondence, it'll be 2024 before this matter is resolved.
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Posted 7 months ago
Admiral is rated 2.7 based on 1,490 reviews