Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,672 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 1 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a renewal quote on a policy but job description needed changing. Used live chat - was passed on from one person to another and told to repeat my request each time. Just silly. Impression was that the live chat was handled by Indian workers in a call centre who don't know what they are doing.”

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Posted 11 months ago

“There renewal premium was far in excess of what I needed”

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Posted 11 months ago

“We were having trouble getting our car insurance online. So we made a call to Admiral. It was a staff named Winnie to our assistant, very polite and professional. She helped us with our form. She also helped us get the unclaimed bonus which we had no knowledge of. Winnie did provide us with the best service. Thank you very much.”

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Posted 11 months ago

“Automatic Renewals at 50% higher the market price I had the unfortunate experience of dealing with Admiral. They automatically renew your policy at prices well above the market rate. When you try to cancel a few days after the renewal, they still charge you GBP 25.00. Additionally, their website does not work—it's a complete nightmare. Stay away as if it were the plague.”

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Posted 11 months ago

“Rude staff at call center, awful service, no manners.......... Avoid!!!!!!!!!!!!”

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Posted 11 months ago

“Good choice plenty to look at with different options”

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Posted 11 months ago

“Good and car insurance Good”

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Posted 11 months ago

“What a disgusting vile company got reversed into by an admiral driver while parked up no fault of my own promised to take care of everything and to have my van repaired by their recommended company ( impact repairs) After a month of messing me around returned my van in a worse condition unrepared and said they won't pay for the work because the price was higher than the estimate dumped my van at my house when I wasn't in like a piece of scrap in a right mess , vile creatures”

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Posted 11 months ago

“They have the cheapest price”

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Posted 11 months ago

“I never give bad reviews but they have not even insured my car and charged me for 2 months and on top of that they wont allow me to reset my password so i cant cancel my policy so i canceled my direct debit and now they are sending letters threating me to pay, but my cars not even insured so what am i even paying for?”

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Posted 11 months ago

“The admiral has some of the best girls from around the hemisphere. Gotta love the selection of girls. Clean fun atmosphere. If u go you gotta see Charmaine, be cautious she is addictive, you're gonna want more of her.”

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Posted 11 months ago

“First time of using and never again. Took out travel insurance at nearly one hundred pounds for trip to Australia. Policy finished on the 19th April as was return date back to UK. Flight cancelled that evening before midnight due to disruption at Dubai Airport with no return flight possible until the following Friday 26th. I had no idea whether I would be covered as policy had expired. I spent hours trying to contact this company which made it very difficult as they are closed at weekends. The only contact I could get was via email on the Monday no response I sent another on the Tuesday, no response and have up to todays date I have had no response 2 weeks after my trips insurance cover expired. Disgusted that I spent my last week in Australia not knowing whether I was insured through no fault of mine.”

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Posted 1 year ago

“Spoke with such a calm, helpful guy, who was so patient with me, and i bought travel insurance, after spending hours online, and phoning quotes, I didn't think I would manage to get anything, he was so lovely. Thank you so much”

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Posted 1 year ago

“We've been with this company at least 10 yrs with 20yrs no claims on both our cars. This year they've put our car insurance up by over 30%!!! They said they could reduce it a bit if we insured our house with them too! They'd probably put that up by 30% next year too! We feel totally ripped off by this company who obviously do not care, at all, about their loyal customers! 😡😡😡😡😡”

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Posted 1 year ago

“Been 7 years with this company never had any claims, road offences etc 9ncb total all same circumstances. Renewal price doubled (2500 per year!) for absolutely no reason. I received quotes £ 1100 from gocompare then i phoned admiral to get price match. My call was answered by indian woman i could barely understand what she was saying. She offered me 170 pounds discount off my 2500 premium. I cancelled my policy with those cowboys and happily accepted 1100 quote from another insurance provider. Thats how admiral treating loyal trouble free customers. Greedy chancers avoid !”

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Posted 1 year ago

“Oh my goodness, I've just wasted 30 minutes trying to find out why my Policy has increased by over 70%. I think the call Center must be in India, which I have no problems with, except as I have a hearing issue, I struggled to understand the person I spoke to. One of the reasons my policy had gone up was because I was on the platinum policy, I had the same conversation last year when my policy had increased then. I do not want to be put on the most expensive policy each year to be told, they can lower the price. What an incompetent, money grabbing company Admiral are. We are now looking elsewhere. My advice to anyone reading this review, do not use Admiral unless you are happy to have your policy increased by an extortionate amount by being a loyal customer.”

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Posted 1 year ago

“We recently had a major flood in our house due to a burst water pipe. We contacted Admiral, our insurer, and were told that the excess was £800 instead of the expected £300. They also added an additional £500 to the excess amount. Moreover, we were offered a very low price to fix the damage, which would have left us out of pocket by £1500. We were extremely disappointed with their attitude towards their clients and found them to be a very unprofessional and untrustworthy outfit. We would advise others not to use them and not to consider making a claim with them.”

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Posted 1 year ago

“I am extremely dissatisfied with the recent pricing offer from Admiral Insurance. Despite being a loyal customer with no claims for a year, I expected to benefit from the accumulated no-claims bonus. However, the premium for the upcoming year was higher than the previous year's rate. I have faithfully followed the policy terms and paid my annual premium without fail. I was informed that maintaining a zero-claim record for a year would lead to a more favourable premium. To my dismay, the opposite happened. When I contacted Admeirl Insurance a month ago to inquire about this year's pricing, I was pleased to learn that I had accumulated two years of zero claims. I anticipated a lower premium as a result. However, the offer I received was even higher than last year's premium. This discrepancy is illogical and unfair. This company is ripping off and taking advantage of its customers. Their actions make no sense, and I strongly advise anyone considering renewal to check other providers first. Companies offer a 50% reduction compared to what this company offered me. My advice to everyone is to check thoroughly before choosing Admiral Insurance.”

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Posted 1 year ago

“I was happy with admiral for car and house insurance for 4 years. Then they put my premium up over a hundred pounds. I went on comparison site and saved over £120”

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Posted 1 year ago

“I accidentally rubbed someone's bumper with my van and it didn't even leave a mark I left my details anyway. Then after a while I am told the third party are claiming personal injury so I lose my no claims bonus without any evidence just the word of the third party it's cost me hundreds of pounds so far”

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Posted 1 year ago

Admiral is rated 2.6 based on 1,672 reviews