“Had I checked the reviews beforehand, I would have been more informed about the problems others had faced. Fortunately, f i x e r s d e s k treated my complaint with seriousness and responded quickly and professionally. I received a full refund last week, which was a great relief and a strong sign that the f i x e r s d e s k team values customer satisfaction and takes responsibility for their service.”
“I have been a customer with Admire Insurance for over 18 months. Initially, my premium was set at £X (which was already higher because I was new to the UK), based on my use of an international driving license (10 years of experience on Indian roads, where the same rules and regulations applied). I drove my vehicle on UK roads for approximately 12 months without any accidents or claims.
Once my international license expired, I switched to a UK provisional license. Upon informing the company, my premium increased to £XX. When I queried this change, I was told by the support team that premiums are higher for provisional license holders, but that my premium could go down once I obtained a full UK license.
I accepted this explanation and patiently waited until I passed my driving test and received my full UK driving license.
However, upon updating my records to reflect my full UK license, I was shocked to find that my premium had increased again—this time to £XXXX, which is nearly a 100% increase.
This makes no logical sense to me. The car remains the same. I am the same driver, but with more UK driving experience and now a full UK license. Naturally, one would expect the premium to decrease under these circumstances — not double.
When I raised this concern, the support team simply stated that it was due to “financial statutory reasons and regulations.” However, when I asked whether this was a government regulation, they could not provide a clear answer.
This raises serious concerns about transparency and fairness. Are these decisions made by real staff with customer care in mind, or are they the result of rigid, automated systems with no room for reasonable discussion? At this point, it feels more like a legal scam than fair business practice.
I also requested a formal email explaining the new premium quote and the reasons behind it, but I have yet to receive any written confirmation.
In my opinion, this behavior borders on misleading and exploitative, especially for customers unfamiliar with how UK insurance works — particularly those who are new to the country.
To anyone considering becoming a customer with this company, I strongly advise you to think twice and thoroughly research their practices before committing. I hope my experience provides clarity and helps others make informed decisions.”
“Admiral take your money for their travel insurance but do not pay out and constantly ask for impossible things when it’s just straightforward. I was an accident in emergency I could not have my holiday to the point where they are asking me to go to my friend. I have not seen for six months and give them his bank statements. Ridiculous these people are thieves use virgin or anyone else but do not use. Add more Travel Insurance.”
