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Admiral Reviews

2.5 Rating 1,744 Reviews
37 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,744 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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Bob
Unverified Reviewer
“Avoid this company as much as you can. They real you with the little of dashboard and based on 'unknown' statistics, they classify you as a bad driver and increase your premium. Wicked..”
Helpful Report
Posted 7 years ago
Abraham
Verified Reviewer
“Note to all the U.K. Doctors; friends and colleagues: If you have a car insurance with little box dashboard provided by Admiral, you'll be classified as 'bad drivers' if you drive overnight; i.e if you are on call and you need to respond to an emergency, your driving rating will go down! Not only are we responding to life saving calls and having to operate overnight, but also we're getting penalized for that. A ridiculous company that I don't recommend to my worst enemies. Paying a fortune monthly to be told that 'Mr Littlebox Dashboard' is sensitive to overnight driving ... I have been with this company for two years having had no claims. I'm 35 and have never been involved with a car accident. Now they've lost me as a customer forever!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Horrific customer service!!! Literally not known a company with a worse customer services approach! I left to a smaller company and what a breath of fresh air. They actually pick the phone up!”
Helpful Report
Posted 7 years ago
Jimmy Justice
Verified Reviewer
“Appalling service, quoted £ 1900+, managed and run by poorly qualified second raters. Better service at swift and quoted £500+”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Shocking customer service. With the exception of the sales team, their entire telephone "support" is provided by offshore call centres. Awful - definitely avoid. If you need to actually call them, they don't care and won't help.”
Helpful Report
Posted 7 years ago
John Be
Verified Reviewer
“Or yes get a black box fitted and save nothing the Rodin b???? 42 year old and treat like a kid drive my car to the Jim the first time in a week a two minute juror and get a bronze that all I ever got . Three months for the box to be in the car six months later or s??, we forgot but no discount for you pall . Thanks ba????s !”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I was very happy with the customer service. James has been very pleasant and helpfull. I would highly recommend Admiral insurance company.”
Helpful Report
Posted 7 years ago
Tapas Chatterjee
Unverified Reviewer
“A few months ago I had a problem with my gas boiler and they sorted that out immediately but the best thing, I was mesmerised with their customer service!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“They "auto renew" your policy and the effectively blackmail you into ringing them to cancel. If you cannot cancel online then you should not be allowed to buy online”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“They made the purchasing of my insurance very quick and easy. Would highly recommend with great customer service.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Have an excellent credit score, applied through clear score which said I had a 95% chance of being accepted. Application got referred only for paperwork to come through 4 days later with the APR 4 times higher than advertised. Cancelled, and chose another company that offered me the original low rate. Company are a fraud.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Things get worse be warned that you have to register your policy and This can only be done when you have paid without the opportunity to see the policy and exactly what is covered. My solicitor read my policy and advised I contact the EVA straight away. The policy wording is designed in such a way that they can refuse any claim. KEEP AWAY FROM THIS COMPANY. IF YOU HAVE A POLICY AND BEEN REFUSED ASSISTANCE CONTACT THE FCA.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Really good customer rep.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“A complete shambles. Avoid this Company at all costs. I had to make my first house insurance claim in 30 years when we found a hole in the floor in the cupboard under the stairs. The company sent an assessor employed by another Company obviously with the intention to avoid an insurance layout. We were told to pay for it ourselves. No assistance from them even though I had Platinum cover with full support etc. Be warned please they will do anything to avoid paying the customer is not considered in any way. I hope the FCA see the truth.”
Helpful Report
Posted 7 years ago
Mr Knox
Unverified Reviewer
“quick to respond and work on and offline seamlessly”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Pity I can't give 0 stars, approaching 4 months for the repair and cleanup of a burst soil pipe, no communication, I have to call for updates, still ongoing, cowboy company using cowboy contractors. Pay a bit more and go to a well known "proper" insurance company.”
Helpful Report
Posted 7 years ago
Tom
Unverified Reviewer
“Poor customer service and I was charged a £30 admin fee for nothing. When I emailed for information I received a blank response. Don't use Admiral, they are very unprofessional.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“After no fault claim they advised to use 3rd part claim handling company. They wanted to charge the other insurance company about four time the amount for a days car hire. This will only drive up insurance premiums and the only winner is the claim handling company.”
Helpful Report
Posted 7 years ago
Philip Bradley Bradley
Unverified Reviewer
“I had a problem with multi policy customer services and complaints were very helpful”
Helpful Report
Posted 7 years ago
James Todd
Unverified Reviewer
“Having contacted Admiral regarding a burst pipe they promised to have their contractor out within 24hours. Did not happen. Complained to CEO Mr Stevens CBE and investigation launched. Outcome Total cover up. As I had to foot the bill for all repairs I asked for the claim to be dissolved, they Admiral refused. and for inconvenience they are sending cheque for £50. I have told them to poke it. I will report to FCA. Future insurance it home, car, travel or any other form Its will not be with Admiral.”
Helpful Report
Posted 7 years ago
Admiral is rated 2.5 based on 1,744 reviews
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