Admiral Reviews

Name: Admiral
Rating: 2.48

2.5 Rating 1,798 Reviews

36 %

of reviewers recommend Admiral

Company Reviews

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2.5

Based on 1,798 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Admiral 1 star review on 18th December 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't defend their customers! Use a different provider!”

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Posted 6 years ago

“blatant fraudulent claim against my vehicle and Admiral did nothing at all to defend me - research and use a different Insurance provider or risk the same thing happening to you...”

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Posted 6 years ago

“the renewal price was almost double compared wit the cheapest from the quote”

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Posted 6 years ago

“I have my car insurance with Admiral but fortunately I haven't had to submit a claim with them. Recently, they sent me a renewal proposal that meant an increase in premium of ~£20, an example of loyalty penalty. I found a cheaper quote from another provider (~£60 cheaper) and called Admiral to cancel the renewal. They were very friendly and matched the quote I had. For the same cost, I then decided to stay with Admiral (less hassle than changing).”

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Posted 6 years ago

“Was in a non-fault accident where my car was written off. Was declared not at fault in just a few days, gave all the information they needed, got a full medical report from the GP and 17 months later, I've still not a penny of the £3000 they told me I should get from the other side because they're extremely slow with contacting me or the other side. I've paid a fortune in calls to admiral. I call ever couple of days and changed my insurer a YEAR ago to Hastings (best decision ever) and still there's no progress whatsoever in my claim!”

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Posted 6 years ago

“really bad customer service. They stated that there was an issue with the "Claims Underwriting data base". I had to hold the line for over 15 minutes before they stated that everyone was OK. The whole experience including the 10 minutes on-line application was far too stressful.”

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Posted 6 years ago

“Insured with them for four years, always great service on the phone, always a good deal, until now anyway! If be happy to go back for the right price ;) I've also has a tour of their offices and they're a great company to work for.”

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Posted 6 years ago

“Problems at beginning re payments , customer service was terrible ,not very helpful , come to renew as existing customer price gone up instead of down , but can get it cheaper if I was new customer ? How about cheaper insurance for those who don’t claim and are responsible /carful drivers ,”

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Posted 6 years ago

“Absolute cowboys. Completely incompetent from start to finish when dealing with a claim. Avoid this company unless you like having your time and money wasted.”

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Posted 6 years ago

“Fab customer service and my call handler was very thorough and understanding when I called to leave the company”

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Posted 6 years ago

“So far so good. Easy to buy.”

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Posted 6 years ago

“Good deals for insurance”

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Posted 6 years ago

“I was with admiral for 2 years and never had any problem. Although my insurance was quite expensive. So I decide to use confused. com and came out with better prices for the same insurance coverage, so I contacted admiral to see if they would match the offers that I had, that they said wouldn't be possible. That is the only reason I change insurance.”

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Posted 6 years ago

“Great very easy to view easy to buy.thanks”

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Posted 6 years ago

“One of the best insurance company I ever had. Very friendly and helpful customers service”

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Posted 6 years ago

“Been with Admiral for a few years and went through the usual nonsense each renewal where the price gets put up till you call and get it back to a cheaper price than the previous year. In December my wifes car got rear ended. Other party's insurance took complete responsibility and covered all costs. Admiral though it would be a good idea to charge us an additional £180 for insurance for an accident that was not our fault and cost them nothing. Total greedy scum company just looking to boost their profits. Tell me how a person is going to be involved in another accident after their car has been rear ended? Looks like it's a case of guilty until proven innocent, even then you won't get that extra cost back. Just such a greedy company.”

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Posted 6 years ago

“Had my car insurance with Admiral for two years, they sent a renewal quote through which was only £50 cheaper than last year. I looked online and found quotes £300 cheaper so I called them to let them know I wouldn't be renewing. After a quick chat over the phone with someone on the renewals team, they were able to bring down my quote to match the ones I had received online. Really lovely team member and really helpful”

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Posted 6 years ago

“Absolutely shocking company who do not have their clients best interests in mind.”

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Posted 6 years ago

“after 1 year they given more expensive renewal even no accident. send different prices by email and give different over the phone fake.......”

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Posted 6 years ago

“Burglar smashed the door at my house. I have opened clame with Admiral two weeks ago. Today had to cancel my insurance because call them many times required new door. They totally ignored me every time I call them. Just told me to pay £350 access for installed new door and send company but this company explained that the door isn't cover by the insurance. Absolutely rubbish service.”

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Posted 7 years ago

Admiral is rated 2.5 based on 1,798 reviews