“We recently had an accident with an driver whose insurer was Admiral car insurance. The driver hit us from behind while we were stopped in traffic and admitted liability. Insurance details were exchanged and things were progressing as expected.
We were contacted directly by Admiral car insurance who offered to repair our car directly rather than going through our insurer as it would be quicker and easier. As the damage appeared to be a damaged bumper and dislodged parking sensor, and Admiral offered a cash incentive, we agreed. This was 4 weeks ago. Our car still has not been repaired.
We have had to make repeated phone calls to Admiral to chase them on dates. When our car went in for repair it was returned to us the same day and instead of being repaired is actually worse than when we dropped it off, the bezels around the parking sensors are now missing and the parking sensors no longer work correctly. Admiral have repeatedly said they would call us back and haven't. We have ended up with Admiral trying to get us to deal with the repair companies (yes companies, we are on our second now) directly.
This has been a horrendous experience and the cash incentive has been in no way any compensation for dealing with this inept organisation.
I genuinely feel sorry for anybody who has insurance with them”
“I have to say I have had a lot of good experience using admiral, due to price and the people you speak to, however I have had to make a claim for the first time and the cheapness has out shun how bad they are as a company, great service like a snake. They are all smiles and niceties over the phone,. While they aim the knife at your back. Why do we have insurance based on a system that doesn't follow the trend of the market, but follows the trends of some book, that the average person will never purchase. My car was involved in an accident, I was to blame, since you should never trust someone's indicator. So they have written my car off, but undervalued it by over £2k as that is what the glass guide says. Why do we have to have insurance that does match market value, to buy my car in same state, i will have to shell out the additional, plus my excess. This is a total rip off, for a loyal customer of over 11 years.”
“MultiCover insurers beware.
I decided not to renew my MultiCover policy and have lost over 3 months of my 2 car policy.
My house insurance is due in June and our cars insurance is due in September.
Decided cancel due to big price increase despite not claiming.
So if I cancel my house insurance in June I must also cancel my car policies in June, so losing 3 months car insurance on both cars.
Please be aware of this if considering MultiCover.
Will never use Admiral ever again.”
“MultiCover insurers beware.
I decided not to renew my MultiCover policy and have lost over 3 months of my 2 car policy.
My house insurance is due in June and our cars insurance is due in September.
Decided cancel due to big price increase despite not claiming.
So if I cancel my house insurance in June I must also cancel my car policies in June, so losing 3 months car insurance on both cars.
Please be aware of this if considering MultiCover.
Will never use Admiral ever again.”
“I had my car smashed up and written off but a junkie that fled the scene. I wasn't in the car, it was parked outside my house. fully comp insurance but no courtesy car! I'm appalled. I'm a victim and Admiral do NOTHING to help me. I need a car for my work as I work in the emergency services. Will never insure with these EVER again.”
“Very bad and poor company. People with this company not helpful, they are not listen people . I had very bad experience with this company. I been with them one year I didn't had any claims, when was my renewal they are give me double price for my next insurance with them. This was ridiculous. I didn't accept that price, I found better option from them by online and they are start do problems for me. They are told me I was used brokers, even I was do everything correct and I used legally page for find the car insurance. Im so angry for that company , they are make my history very bad , I have a lot of problems now because of this company. Never again ! Don't trust this people. !”
“Be careful of using Admiral, they charge a higher excess than other insurers and are not helpful if you ever need to make a claim. Steer well clear of them as they will end up costing you more harm
Than good.”
“I had a lady scratch my car from September and all I’ve been is run around. Told rubbish. Waiting for the report about my car saying not got report. Rubbish I will not tolerate this any more disgusting .”
“They were reasonably priced for my first and second years of driving. However, for my third year of driving my renewal quote went up from the year before, even though I've never had any claims. I asked them why it went up and they didn't really have an answer for me. I also found many quotes with other companies for less, with one quote being £300 less. I asked if they could match it so I could stay with them but they only budged by £100. Obviously, I didn't stay with them. Loyalty means nothing to them... they just want your money.”
“Our car was stolen, after a long interrogation and lots of documents they offered a compensation of 33% below prices we found online for similar cars, a much smaller replacement car or just £250 otherwise. When the car was found by police just before payout they took back the £250 we thought we were using for taxis while waiting on car payout and also penalised quite a lot on our no claims bonus and it didn't make a difference whether they paid out for the whole car or just a fraction of that for repairs. Complete rip off.”
“I found Admiral through Go Compare, initially the price quoted was reasonable, so went ahead. After 3 months I changed my vehicle, which was a year new, same size engine etc. But Admiral told me that this would be an extra £222.00 rounding my insurance premium to over £500.00. I was shocked but went ahead. After a year and my renewal was up they gave me a price for the following year and quoted me £650. So I decided to shop around. Luckily I did and found Churchill who quoted me £268. What a difference in the price. I certainly would not recommend Admiral.”
“AVOID- their renewal prices are 80% higher than the original price and they also charge you £100 to remove the black box at the end of policy.
Terrible customer service and poor explanation of renewal price hike.”
“Avoid, I put my address, and in their database was missing one part of it?, they sent the little box and fail to delivery, and now they want to charge more, it is not my fault they use royal mail, I think they are doing this on purpose , when I contacted Customer service, the only option is pay extra, but the documents say the can try to re-arrange. Suspicious company, I will cancel my policy. I cannot imagine call them for a simple break down in the motorway.”
