Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,672 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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2.6

Based on 1,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 1 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst car insurance company I have insured my car with! Incompetent doesn’t quite describe them enough as the service I have been receiving is far worse! Despite updating and confirming my new address 4 times it is still not changed on their system! Being allocated a wrong area catchment garage then being informed they will be resolving this and someone will get back to me, It has been over 8 weeks they have not been able to allocate a garage to have my repaired! Being made to wait on the phone for hours then being cut before any resolution would be made which meant calling back and going through the whole process of hours of waiting to get through! Being misinformed about someone will get back to me after making a complaint which still has not happened! Constantly being given verbal apology but no action or resolution has been made! No one ever calls back or gets back to you! Being misinformed about not needing a CCTV footage then being informed that it is needed! When it comes to taking the payment they’re on point and on time but when it comes to providing the service they are too busy and do not have the time! Waste of money waste of time the poorest customer service providers!”

Helpful Report

Posted 2 years ago

“Apart from allowing me to drive around without insurance for a month and a half without notifying me... where do I start? I was moving house at the time, and their standard setting for communication is post... (in this day and age, I don't know how that's still a thing) and didn't receive the notifications through letter. These were however returned to Admiral so they were aware that I wasn't receiving their communications and they still failed to contact me over the phone. My bank card had expired... that was the issue, a tiny quite simply solved issue, you think someone out of common sense or even safety at Admiral would think of ringing me up to get my new card number... but no. They don't give a damn about people's welfare or safety, they're company is designed for profit, I really don't know why I'm surprised. They've sent my outstanding arrears to a collection agency and after reviewing my complaint, admit to no wrongdoing.”

Helpful Report

Posted 2 years ago

“You have designed your i.t. and processes to be most efficient for you and not at all convenient for me. Have you ever done walk-throughs from a customer perspective? have you analysed individual customer complaints or do you just look at the overall score? Who in their right mind has such a complicated password requirement; even my bank is not this complicated, you are just an insurer! Don't you look at what is normal across the competitors and other industries and what customers expect and find Intuitive? I have been an Admiral customer for a number of years but I have finally had enough. Never again and I will share my thoughts”

Helpful Report

Posted 2 years ago

“I was the third party, the driver that was insured by this company drove into my car and didn't take responsibility, so I had to pay my acess out while my insurance and this one sort it out, in the end my insurance pasted it on to a solicitor to claim there money back, as they knew that this driver drove in my car, and then the driver finally addmitted it was his fault, and now I have been tring to claim my acess back from this insurer but they are just ignoring my emails, and not responding to me.”

Helpful Report

Posted 2 years ago

“Where do I start. I got an online quote which I was happy with however wanted to call them to discuss a whether a no claims experience (business fleet policy) counted towards no claims bonus (It doesn't!) for a new personal car policy. The call handler Sheena from Halifax Canada asked if I had ever made a claim I said no, however slipped that my business had a no fault claim as a lorry driver hit the parked vehicle. Parked vehicle! I.e nobody was inside the vehicle, there was no personal injury and no damage to the lorry. Anyhow, apparently because I was the last person to drive the vehicle ADMIRAL want more money from me. An additional 13%!! In fairness Sheena handled the call extremely well, allowing me to indulge in a rant against Admiral and insurance in general. 5 stars awarded to her. I personally don't believe her assessment is correct that I should be penalised for a parked business vehicle that has been side swiped by lorry and I shall therefore be looking into this further. Regardless, if this is the case then Admiral deserve to be outed as a company to avoid. Its daylight robbery at best in my opinion. Moral of the story - stay clear of Admiral and be selective with the truth as clearly they will find anything to scam more money from you. Needless to say I have given my business elsewhere and will never again deal with Admiral out of principle as principles matter when big corps are abusing the individual consumers.”

Helpful Report

Posted 2 years ago

“the worst travel insurance i have ever had, never ending requests for more documents to prove it is a genuine claim. i provided all but they again came back and asked for more proof and more documents to make it impossible for anyone to claim successfully”

Helpful Report

Posted 2 years ago

“Approaching the 12th week of my claim and Admiral have now contacted the witness, accepted that I am not at fault and that my vehicle was damaged as a result. No sign of any payment. I think they're hoping i'll get tired of arguing and give up ! Don't ever insure with Admiral !”

Helpful Report

Posted 2 years ago

“Refused to honour an on line quote ,despite my previous companys no claims quote..”

Helpful Report

Posted 2 years ago

“Avoid Admiral at all costs. The 'satisfactory' reports here are those who have taken out Admiral policies - not the poor customers who have to deal with this Cardiff-based company when something goes wrong and you need to claim. We've just had a leak from a flat above our own in London. It caused damage to walls and ceiling. The buildings insurance paid immediately after an inspection. But when we came to claim on contents insurance, (we had taken out an Admiral insurance, Platinum level), there was an immediate problem. There's a £200 excess, plus a further £500 excess for water damage. Then they sent a rep from a carpet company based in an industrial estate in Blackburn to 'assess' damage. (He did not turn up on the appointed day - then nearly an hour late for a new appointment). After a cursory look, he gave an estimate of just over £1,000 for a quality carpet, which was bought from John Lewis, for £1,700 - I was able to provide original receipts, date of fitting etc. I am now locked in a dispute with them. All they seem to do is refer me to this dodgy company to which they have sub-contracted responsibility. Do not be be seduced by Admiral's apparently low prices. The only thing which counts is what happens when you need them! You can speak to any amount of pleasant-sounding people, but it makes no difference. You will never speak to the same person twice. An utter disgrace...an experience obviously shared by many.”

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Posted 2 years ago

“I most CERTAINLY would NOT recommend anyone using Admiral; I've been with them for over ten years (about TEN YEARS TOO BLOODY LONG!!) but will be changing provider upon renewal! Their ONLY interest is to get you as a customer but when it comes to claims they will DO ANYTHING AND EVERYTHING to wriggle out of honuring that. ABSOLUTELY AVOID Admiral like the PLAGUE that they are. NOTE: 4 Days ago I posted this very same review with ONE STAR only; if I could have put NO stars I would have - After I submitted my review I noticed that my review suddenly magically has "five stars" - that is MOST CERTAINLY NOT what I posted originally; it has been CHANGED!!”

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Posted 2 years ago

“@AdmiralUK been waiting since 12th July for resolution to my claim, worst customer service I have encountered. Please avoid admiral!!!”

Helpful Report

Posted 2 years ago

“If there was a one star option i'd provide it. I have a travel claim which is 4 months outstanding. Admiral use delay tactics to avoid paying out as long as possible. They make it absolutly impossible to contact them. Customer service lines being switched off and even at one point the web chat function was closed down. I had my claim authorised, then unauthorised then authorised, causing a further months delay. I still haven't been paid. Customer Service agents are working from home. They will tell you anything to get you off the phone.”

Helpful Report

Posted 2 years ago

“Had a previous home insurance policy. Before renewal. I called to say i would not be renewing my policy.I was told by the woman i spoke with i can do that for you. Now i am getting calls too say i owe the policy money. This is not customer service !! I will not recommend you again. Very bad.”

Helpful Report

Posted 2 years ago

“I really wouldn't recommend them as I had an accident on 5th Sept and todate 5th October only had one letter to say they were looking into my claim. I have been on hold now for a total of 6 hours and today after being on hold for 1 hr and 25 mins they cut off my call. I am still not in the picture at all. If you are in any doubt find another insurance company to deal with”

Helpful Report

Posted 2 years ago

“Bought a Travel Insurance and cannot access the documents. Tried many times to contact Admiral but no joy. Looks like a complete waste of time and money. Never again”

Helpful Report

Posted 2 years ago

“I recieved a renewal quote today on my annual holiday insurance which I was happy with in terms of proposed cost, but it asked that you make them aware of any health changes before renewing (renewal date is 11th October) so I rang them up and explained that I was going for a minor surgery on October 20th . They then asked me when the surgery had been diagnosed and I confirmed as June 28th as that was my first consultation, they then came back and said not only would they not renew but also that my existing annual policy would be retrospectivly cancelled from June 28th . Further to that because the policy was past the 14 days cancelation period they will only reimburse me about £20 not the full period that they have cancelled. My issue though is that if you buy annual cover your not actually buying annual cover your buying cover that may only last you until you next have a doctors visit because they will cancel at any opportunity. Im going on holiday next week (before the renewal date )so they have left me having to find new cover but also theyve taken no account of what the surgery is, there is absolutely nil risk of my condition causing me any issues on my holiday, so the least they could have done is leave the existing cover in place (after all it was a years contract) and then refuse the renewal which in itself would have been excessive. I think this is appalling service and I ve made a formal complaint which will no doubt be declined, and when it is, I shall go to the Financial ombudsman service and then the press . Do not buy annual holiday cover with this company.”

Helpful Report

Posted 2 years ago

“Absolute rubbish customer care! Shocking! Information they hold about you is different from what they pass on to insurance data base. even though that they confirmed they were wrong, they were not prepared to correct it by writing a simple letter!”

Helpful Report

Posted 2 years ago

“Abysmal service. Extremely poor communications by any means. When trying to contact the claims dept, left waiting on the line for over 30 minutes on 3 occasions no offer of a call back the line went dead after 40mims of nagging on the line, on the next occasion the woman pretended she couldn’t hear me and put the phone down before I had even given the policy number. Do not use this company their customer care is appalling”

Helpful Report

Posted 2 years ago

“Hi, I’m very disappointed with this company. I was looking for new home insurance and Admiral gave me one quote. However, when I wanted to pay it said that I need to call them. When I called, they told me that the price will be £100 extra because I called my insurance company 2 years ago. They said to prove that I did not make a claim, I have to contact my old insurance and get a letter confirming this. My old insurance company sent this letter showing 5 years of no claims or accidents. However, they said it is not enough and they want to know what was I talking about with the insurance company 2 years ago. Just wasted my time and would not recommend this company to anyone.”

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Posted 2 years ago

“Doubled premium for no reason. Car insurance. Scammers. Reported to bank for fraud. Now investigating. Please go elsewhere took 3 days and over 3 hours ti report missing documents.....literally rude couldn't be bothered attitude. Deserve zero business having being loyal customer.”

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Posted 2 years ago

Admiral is rated 2.6 based on 1,672 reviews