Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,708 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,708 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service Takes 1 hour to answer telephone Regret having multi car policy with them”

Helpful Report

Posted 5 years ago

“After an accident on the 10th June 2019 I submitted my dashcam footage to Admiral the third party in question tried to instigate a road rage situation that resulted in deliberately trying to cause an accident by swerving into my lane And deliberately slamming on his brakes this did not cause the accident And me vechicle skidding to a holt next to his the accident in question but 1 min after this When still in a state of shock I decided to pull my vehicle over to the side of the road in front of his vehicle prior to commencing the man over I in formed him of my intentions, while attempting to pull across he moved his vehicle forward and hit my vehicle. Even though I had fall dashcam footage of the whole time time line And the third party was making a false claim and falsifying witnesses Admiral laid the full blame on myself then referred the accident to their underwriters who not only deemed me responsible also accused Me of driving aggressive and deliberately putting my vehicle in danger and cancelled my insurance under their section 3 And they will be recovering cost totalling more £8000 from myself even though I informed them my wife was suffering from Breast cancer they did not care and informed her will be in touch with final bill After lodging a formal complaint and spending over 3 hours on the phone taking them through the footage second by second they unsurprisingly found in favour of their underwriter. We have now referred the whole incident to Ombudsman and are currently still fighting them over a year later. I strongly believe their decision to cancel my insurance was down to the fact we made 3 claims our joint policy within a year and Admiral wanted me off their books and used my dashcam . So do not send your dashcam footage to Admiral as the first thing they use it for”

Helpful Report

Posted 5 years ago

“I have 3 instalments left to pay on a car policy which in total came to £44, I had to scrap the car so tried to cancel the policy and was told the cancellation fee would be £49. Surely it should never be the case that a cancellation fee exceeds the remaining balance. Unbelievable.”

Helpful Report

Posted 5 years ago

“Waiting 18months for my excess refund. Non existent customer service and terrible experience ! Avoid.”

Helpful Report

Posted 5 years ago

“Worst ever. Easy to set up but impossible to get in contact with after that. No phone no on the site and even if you call average waiting time one hour!!! Every time you call it is expected you to pay £25. But make changes on the site is most of the times impossible so you have to call them.”

Helpful Report

Posted 5 years ago

“I was in a difficult situation after having my driving licence revoked last year. My current insurer's were so embarrassed by how high my quote was they simy refused to offer it to me and I was left having to change companies. Unable to successfully sign up on line I braved the waiting time and called admiral up. The guy I spoke to, Connor, could not have been more helpful. Every step of the way he made sure I was confident in what he was saying and he took the time to confirm information with his higher ups consistently. When we needed to get things cleared through the system he offered me a call back and he was prompt to do so and make sure I was satisfied with the process. Even when it came down to agreeing to the policy and signing up he ensured me there was no pressure to do so and I was entirely within my rights to look elsewhere for a better deal, despite this process having taken 4 days and 3 phone calls at this point. When I finally called to accept the quote, I spoke with a girl, Lisa, who went even further to help me out and I couldn't feel more confident that at least these people have hearts and soles and are not the steriotype we associate with insurance providers. They treated me with kindness and were very clear and helpful in their service, never stopping twice to double Check information and make sure they were getting me the best possible deal. Admiral were my first insurer's and I couldn't fault them then. I'm very glad I can return to them.”

Helpful Report

Posted 5 years ago

“Terrible!! Easy to set up yes but even if you have the slightest little problem they are a nightmare to get in contact with. Currently been wait 1:10:00 minutes to cancel my policy! I would not recommend .”

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Posted 5 years ago

“Great price on multi car cover even on a renewal. Thanks.”

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Posted 5 years ago

“Easy to purchase and good price”

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Posted 5 years ago

“Brilliant service really easy quick set up and brilliant cover for the price”

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Posted 5 years ago

“Very easy to sort out my van insurance, and a great price for the year.”

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Posted 5 years ago

“Very dissapointed with them i've been with admiral, 4 years ago i got a quotte for myself i was new driver first year and was around £3500 p/year,and for 3 years follow i was named driver and my ex partner was the policy holder and now i've split up with my exnpartner i tried to get a quote for myself as policy holder and all i get is over £7000 p/year quote from them, And they say you can get a little discount if you are a named driver with admiral, Very very dissapointed with them,”

Helpful Report

Posted 5 years ago

“I am a key worker and have been working extremely long hours of late. I Opened my car door and a cyclist 🚴‍♂️ went into my car door, this caused them injury and me great distress. Admiral have been amazing eleviating all my anxieties knowing they were there to help me! As a thankyou they have also covered my excess for me being a key worker! Thankyou Admiral 🌟”

Helpful Report

Posted 5 years ago

“Quick to set up. Nice friendly staff. Competitive for young drivers”

Helpful Report

Posted 5 years ago

“Avoid this broker !!! I took a Home Insurance with them. When I filled in my partner details I typed Coffee Merchant but the website auto-fill change it to Commodity Dealer. I called them, no answer. I filled a complaint online and they reply after 2 days saying that they will charge me £19.50 for the ,,update''. So I decided to take a new policy with a different broker, filled a complaint to Financial Ombudsman Service regarding this matter.”

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Posted 5 years ago

“Very fast and good.”

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Posted 5 years ago

“Admiral increased my home and contents insurance because I ENQUIRED about making a claim the previous year. I did not go ahead with the claim, but they penalised me for enquiring about it, saying it is counted as INTENT TO CLAIM !!!! When I asked to cancel they said it would cost £25 even though I had only had the new policy for 20 minutes! AVOID!!!”

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Posted 5 years ago

“Great insurer, really professional and helpful”

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Posted 5 years ago

“I am happy with the service provided for my car insurance. The documents were provided quickly and I like the UX on the website.”

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Posted 5 years ago

“Got good cover for my first year driving, had a hard time finding affordable insurance but best deal i could find with them”

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Posted 5 years ago

Admiral is rated 2.6 based on 1,708 reviews