“It wasn't made clear at the start that I needed to provide valuations for 2 specified items until I was so far down the line I had to do it. The first item cost me £60 to value as it was over 3 years old. With the second as my purchase receipt was less than 3 years old but in a foreign currency. However because of currency and other changes the value at today's conversion rate was significantly below the current UK value which I had checked. They consistently argued that they could only value it at the purchase amount converted at the current rate and that if this was insufficient for them to source a replacement in the UK they would give me the cash which would put me in a 'no worse position' - which clearly it would. Only when referred as far as it would go internally (4 escalating call backs from them) did they recognize that this was a flaw in their system as they hadn't received a purchase receipt in foreign currency previously. After this they said they would amend their internal procedures and agreed to insure the item for the amount I had specified. All ended well but was a fair amount of hassle to get it resolved.”
“The only down side was when taking out the policy I was late submitting my proof of no claims. When the NCB certificate arrived from last insurance company I forwarded it to Admiral, was told it was late and then charged an extra £30 admin charge!!
On a positive note, my partner had an accident and the 3rd party made a claim on our insurance. Admiral staff have been excellent, giving clear and concise instruction and advice throughout, resolving the claim in no time at all.
.”
“I took the breakdown cover with the insurer too and used it recently. Their breakdown cover service was very good. Apart from that, I've not done any claims.”
“No trouble setting up, reasonable cost. Have not had to make a claim so can not say how good or otherwise that side will be
(I hope I don't have to put that to the test). So far so good.”
“No problem at all with arranging insurance as a new customer, excellent service. Haven't had to make a claim through the company so cannot give an informed opinion on what is the most important part of motor insurance customer service.”
“I opted for Admiral because they were the cheapest providers of the level of insurance cover I was looking for. When buying my insurance over the phone, the staff were perfectly helpful and the process was relatively easy.”
“No problems setting up insurance cover for my car. It was the cheapest quote I could find, but I still have full comprehensive insurance and another named driver. the only contact I have had with them was to clear up a question about my no claims bonus.that was dealt with to everyone's satisfaction.”
