“Someone had hit my car while I was not in there although there was CCTV on the premises admiral failed to gain a copy even with me stating at the time of the claim there was CCTV so now 7 months on I'm still waiting as other driver claims I reversed into them Something CCTV would have answered straight away! So instead Admiral doubled my premium and took without me even knowing so be careful they will take next years premium if you don't respond back and make sure you check junk mail as that's where your next years quotation will go. All in all very disappointed with admiral they haven't bothered with my claim just dragged there feet for 7 months,”
“Up until I had to make a claim my opinion of Admiral was a good one. However, when I had cause to make a claim on my insurance due to my car being hit when it was parked outside my house, my initial positive opinion was completely blown apart.
Whilst the staff I dealt with were courteous and polite, the way Admiral dealt with the claim was certainly not of a satisfactory standard. Even though I had a witness to the accident (which was clearly not my fault as I was not in the vehicle at the time), and a piece of the vehicle that hit me was left embedded in my vehicle (this was later matched to the offending vehicle at a later date), I feel that Admiral did not 'fight my corner' in getting liability admitted at all. In fact 4 weeks after the claim was made I was told by Admiral that they would be closing the case unless they received a copy of the witness statement which had been emailed across to them by myself twice and a copy also posted. The vehicle that hit my car belonged to a very well known and respected company and had it not been for me continually chasing them on an almost daily basis for nearly 3 months and having to get their PR department involved, liability would not have ever been obtained and I would have lost my no claims discount and excess payment etc. I do feel very let down strongly believe that once Admiral had got my money (they weren't the cheapest option but I wanted to be insured with a company I believed at the time to be reputable ) they just didn't care. I'm afraid that based on my experience I could not and would not recommend Admiral and I will not be insuring with them in the future.”
“Cheapest quote via Go Compare No trouble dealing with company on-line and extremely polite and efficient on the telephone. No cause to contact during the insurance year.”
“Admiral is a fantastic insurance company and as long as they can come close to my lowest quote then I will always stick with them, they really do take the hassle out of car insurance!”
“I required a multi-car policy which Admiral supplied at a very good premium. I have only been with Admiral since April 14 and so I have not experienced what the renewal premium will be. But if it's as good as the initial premium quote I will be renewing my car insurance with them. Up to present, brilliant.”
“plenty of updates from provider, I receive a newsletter which is very informative.
there weather warnings via email are also very good. good product at good price
all be it your main contact is via email.”
“I have contacted Admiral about my next years Quotation. I have been told they cannot give me this till three weeks before the current quote expires. This is very poor as I wish to compare other quotes, as I have changed one of three cars, and my grandson who owns one of the cars becomes 21 about 5 weeks before the new quote is due. I think this very poor, as other insurance companies usually will quote for 60 days in advance. At this stage unless Admiral are much cheaper I am thinking of changing due to their unhelpful attitude.”
“I needed to claim because I took a chip out of a walk-in bath. The repair was good and I knew there was a £150.00 excess. I assumed that I would pay that to Admiral and so I waited for a bill. This week I have had a non payment letter from Plastics Surgeon, a Devon based firm. When I rang to find out what had happened I was told by them that Cunningham Lynsey who processed my claim required the repairers to collect the excess directly from me. Since this goes back to last September I am very annoyed because on principal I settle my bills promptly. i am also surprised that the chosen firm is based at the other end of the country from where I live. My lack of Faith in Admiral's agent Cunningham Lynsey will make me less likely to renew my policy later this year.
V. West.”
“Joint car policy for two cars at an excellent premium. Unfortunately they will not include my Land Rover Defender.
When my son was over on holiday from Boston at Christmas it was extremely simple, and for a very reasonable premium, to add him to the policy as a named driver for two weeks. I am very pleased overall.”
