“Policy was very good value, much cheaper than renewal quote. We then had to make a claim for 'loss of water', always a worry when you have just saved on your premium. Speed of response and settlement of claim was first rate - could not be faulted. Highly recommended.”
“my insurance is now due to renew, suprize suprize it's gone up by £77.38 I have NOT made a claim or given any cause for them to increase it in any way. I shall not renew if I can find how to stop it on line”
“The person that I spoke to initially after that crash was very helpful and sympathetic. However contact after that was not so clear and I did not hear from Admiral for long periods of time, the process took months and was very stressful. I did not feel that I was kept informed.”
“Unhappy with my experience when I was hit by another car driver in Dec 2014. V little communication from the insurer
regarding how long my claim will take,how much I am entitled too.I am still in pain with my back and neck -physio can't help me and has requested that my insurer puts me in contact with a consultant,I'm still waiting. I have been unable to return to work as a teacher.”
“After having house insurance for 16 years and never having to make a claim I recently experienced a problem with a leaking shower tray. I thought I would call Admiral to see if my policy covered this. This is where the problem starts. I called the helpline to find out if I was covered and my question could not be answered. I needed to be put through to the claims department. A few days later I had not received a reply. I called again. When I finally got a call, after a few minutes I was told that I was not covered. However, the result of this phone call means that it is now logged on my records as a "withdrawn claim" and will affect future policies I take out. I find this extremely disappointing, poor service and very frustrating. I have since spoken to Admiral about this with absolutely no redress and I have asked for them to provide me with details of the Financial Conduct Authority to make a complaint. After 2 emails I still await a response....... Customer service beyond poor.”
“Had a problem with a male in customer service. Was able to speak to his manager who was very nice and helpful. Defiantly would use admiral again. That was just one instance.”
