“I do not like the fact that I have to pay for a premium line costs when I want to phone them. On principle that I think this is entirely WRONG to charge their clients these rates. I will not be using them again when my insurance expires. If I have got this wrong and you telephone them for free then I apologise but then they have still failed in that I do not know about it. If I am correct then hang your heads in shame Customer Service what customer device?”
“Easy to organise and the extra cost of "platinum" seemed to offer much more cover at not much more cost. The extra cost of "accidental damage" for both contents and the building seemed well worthwhile to me, but as I haven't made a claim I cannot comment on how good it turns out to be in practice. Only thing I didn't like is that you have to print off all the documentation, they don't send it by post.”
“I thought I had chosen all that was required for my home and contents policy. On discussion with an advisor prior to purchase he pointed out that I had included items which were already covered e.g. mobile phones and computer equipment valued at £1000 or less. The result was a reduction in premium which I had already considered to be good value for money.
Normally my experience of advisors is that of someone who wants to make a sale and include items to increase the premium to be paid. I cannot express my gratitude enough to the individual with whom I spoke. I cannot recommend Admiral highly enough.”
“The staff at Admiral that dealt with my claim were very helpful, however, the company they recommended that I use to negotiate on my behalf with the third party insurers were slow to act and I was forced to use the services of another such company.”
“So far so good having been with Direct Line for well over 30 years until they started to up my insurance, I am happy with Admiral. Just hope Admiral don't think about doing the same to me when my next insurance is due as happened to that actress when her insurance leapt to £2,000 cos she is 81 - I'm 71! It will be their loss if they do - I shall buy a bike!”
“After being involved in a minor accident that wasn't my fault, which resulted in £400 of damage being made to my brand new car, Admiral made an absolute sham of the whole claim. Not only was it a frustrating process due to Admiral outsourcing their whole claim process to some outside companies, but they took so long to investigate the claim that the offending driver has had time to repair the damage on his van, which lead him to plead that he had not been involved in any accident. Admiral's lack of responsiveness also lead to a failure to gather CCTV footage from the scene of the accident because it took them longer than 28 days after the date of the accident to request the footage, which by this time has been overwritten on the CCTV system. They told me that they had sent out an engineer to the offending driver's home to inspect his van and reported back that there was no damage on the van whatsoever. This is a total pack of lies as I've seen the van since the date of the accident and it is covered in countless scrapes and dents. Since the engineer report apparently proved that the offending driver had not been involved in an accident, the only option they left me was to pay my excess of £500 and they said that I would be refunded my excess payment if they could find the offending driver guilty, which was never going to happen! I decided to visit a local garage to ask for a quote on how much it would cost to repair my car privately without going through the insurance, and this came to £400. So instead of paying my ludicrously expensive excess bill and to avoid being marked down as having made a claim (which would guarantee me a massively inflated premium the follow year and probably for the next 5+ years!) I decided to get my car repaired privately. This whole ordeal really makes me wonder why we all pay car insurance for, because when it comes to paying out for your car damage, insurance companies like Admiral don't want to know!”
