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Admiral Reviews

2.5 Rating 1,806 Reviews

36 %

of reviewers recommend Admiral

Company Reviews

2.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Admiral 1 star review on 18th December 2025

Admiral 1 star review on 14th December 2025

Admiral 1 star review on 5th December 2025

Admiral 1 star review on 17th October 2025

Admiral 1 star review on 10th October 2025

Admiral 1 star review on 9th October 2025

Admiral 1 star review on 22nd September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

80

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have encountered no problems thus far with my dealings with this company.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I went with Admiral on the basis of a low quote and an apparently good level of cover. From the outset, they seemed to be at pains to tell me about all the things that were excluded and what might invalidate my cover. When I told them (with as much notice as I could) I was having a (relatively small) extension built, they immediately suspended my cover and didn't want to know any of the details. I had to then very quickly find another provider or risk being uninsured. Throughout my (short) time with Admiral I felt as though all the effort and risk was on my part, and none on theirs. I wouldn't go with them again or recommend them to anybody else.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“Very easy to understand and discuss policy, efficient responses and remittance of communication. Thank you.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Policy was very good value, much cheaper than renewal quote. We then had to make a claim for 'loss of water', always a worry when you have just saved on your premium. Speed of response and settlement of claim was first rate - could not be faulted. Highly recommended.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“Very pleased with the service provided, good price. Benefit from multi car policy and added drivers to cars with efficiency.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very good car insurance”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Best value by far in terms of price and terms. Even better when 2cars added to policy. So far can not fault them.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Wouldn't recommend, ask to send copies of things in with no explanation why”

Helpful Report

(Van Insurance) - Posted 10 years ago

“Easy to communicate them”

Helpful Report

(Car Insurance) - Posted 10 years ago

“my insurance is now due to renew, suprize suprize it's gone up by £77.38 I have NOT made a claim or given any cause for them to increase it in any way. I shall not renew if I can find how to stop it on line”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Good service, was online but had to end up phoning & got a better deal . Just proves still can't beat human interaction.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very Impressed. The best insurance company I have dealt with.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I found them very helpful and very reasonable on price”

Helpful Report

(Home Insurance) - Posted 10 years ago

“The service was exallent”

Helpful Report

(Car Insurance) - Posted 10 years ago

“They were friendly; straight forward and definatley the cheapest”

Helpful Report

(Car Insurance) - Posted 10 years ago

“The person that I spoke to initially after that crash was very helpful and sympathetic. However contact after that was not so clear and I did not hear from Admiral for long periods of time, the process took months and was very stressful. I did not feel that I was kept informed.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Changing insurers was made easy through the helpful staff and they were very helpful when I needed to amend the policy. Done in minutes. No fuss.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Excellent service.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Unhappy with my experience when I was hit by another car driver in Dec 2014. V little communication from the insurer regarding how long my claim will take,how much I am entitled too.I am still in pain with my back and neck -physio can't help me and has requested that my insurer puts me in contact with a consultant,I'm still waiting. I have been unable to return to work as a teacher.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“After having house insurance for 16 years and never having to make a claim I recently experienced a problem with a leaking shower tray. I thought I would call Admiral to see if my policy covered this. This is where the problem starts. I called the helpline to find out if I was covered and my question could not be answered. I needed to be put through to the claims department. A few days later I had not received a reply. I called again. When I finally got a call, after a few minutes I was told that I was not covered. However, the result of this phone call means that it is now logged on my records as a "withdrawn claim" and will affect future policies I take out. I find this extremely disappointing, poor service and very frustrating. I have since spoken to Admiral about this with absolutely no redress and I have asked for them to provide me with details of the Financial Conduct Authority to make a complaint. After 2 emails I still await a response....... Customer service beyond poor.”

Helpful Report

(Home Insurance) - Posted 10 years ago

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Admiral is rated 2.5 based on 1,806 reviews