“The advisor back in june was most helpful as I had messy policies , the reminder to add cars as and when the renew dates fell were received in plenty of time .”
“Slight problem over a 4 year and 11 months old enquiry (not even a claim!) that meant the on-line application wouldn't go through, and all had to be repeated on the phone . . .”
“I have Admiral 'emergency' boiler cover. My boiler failed on Sunday and since then it has been an absolute farce.
First they sent an engineer who seemingly had no idea of how a boiler works. Since then I simply can't get in touch with anyone at Admiral who can tell me what is going on.
If you have an inquiry, you need to speak to the 'claims department'. Problem is, you can't be put through to the claims department. You have to wait for them to call you within the next 4 or 5 hours. Even then, they call for all of two rings. 3 TIMES I haven't been able to answer their calls even though I have my phone with me.
They just leave a message asking for you to call them back. Even though that is impossible, you have to make ANOTHER phone call appointment for them to call you.
This is supposed to be an emergency service. My wife has anemia and she gets very cold. Admiral have left us with no heating for over 3 days so far. Lets be real, I could have got a plumber to fix it two days ago.
I have lost days to Admiral, but unfortunately, Admiral just don't care!!
If I wanted to buy a service, I would be put through to someone straight away. As I need to make a claim, they are not willing to speak to me.”
“somebody tried to steel may van. report to police, same day report to insurance company. not alow to repair tel wait.
Waiting for week no responded. called again . lost my claim info.
van in rented garage stay 10 days! no action. I paid for garage, recovery from my money.
to repair takes 3 weeks more. no replacement van given. after that canceled my insurance, because they not provided proper service. promised refund money by phone. after 2 weeks received letter, that no refunds be made!!! balance about £700 missed (stolen).
My advice - run away from that company.
Stanislovas Griskevicius Vistan Ltd”
“Do not understand how they justify there renewal quotes. Been with these for 4 years now and each year my renewal quote has doubled (without making any claims), yet when you go on gocompare they are the cheapest so have to start as a new customer each year. This year I am done being a loyal customer a greedy insurer!”
“Very easy to but insurance, very short waiting time. When you spoke to them they were really helpful with any queries you had or if you had any extra questions you wanting answering. Will definitely be back in the near future.”
“Abysmal experience, requested to change the valuation of my vehicle. They have not acknowledged or responded to this request in any way, despite managing to open and close a complaint about the appalling service, time I have been forced to waste chasing this for three weeks. Each time I have phoned they have fobbed me off promising call backs that never materialise, each date they promised to have resolved this by has been and gone, nothing but a load of lies and nobody taking ownership for what should have been a very simple request. I have been of the phone at least 25 minutes each time I have called and each time achieved absolutely nothing. So frustrating, going to switch insurers.”
