“Someone crashed into me 4 months ago. My car is still in the garage, after terrible management of the case by Admiral. They said they were happy the garage had ordered everything on time and correctly, and I personally found out they hadn't with copies of invoices etc.
Admiral don't seem interested in resolving my claim, despite me being without a car I'm paying for over 4 months, only in protecting the garage they use. I will not be renewing my insurance with Admiral.”
“I will never insure anything with this company ever again. Worst experience I have ever had. Communication is shocking all they can do is pass you on to someone else no one wants to know.”
“I have tired to contact the company for about one hour with no success. I am very disappointed that no message was given about the waiting time. In this case I will not use this company. I more than happy to try to use other insurance companies.”
“I have to say. admiral have always got our information wrong every renewal date. We have so much trouble getting the policy's we want.
This year being no exception.
However after many phone calls. Two months on we have finally got things sorted.
So I would like to thank Catherine Sterio and and Anthony Groves for taking the time to help and resolve the issues. Please continue to record the calls they come in handy for us customers.”
“This company in my opinion are useless!!!!
Although they had Evidence of my no claims bonus on their records, as I told them at the inception of this policy(that they agreed) they still charged me £30 as I had not provided proof of ncb. Also their multi car policy is not that cheap either compared to individually insuring.”
“After ring to cancel as renewal was far too expensive compared to the first year, was talked round by getting the quote right down an was happy to continue. Was told if would auto renew at new quote but when it kicked in was at the higher price! Feel really let down and am cancelling immediately!”
“May be the cheapest home insurance quote - but for a reason!!! They find plenty of excuses not to pay out even though we took out separate bicycle insurance cover! Small print is misleading!!
Family and friends have claimed from other insurance companies before, but not as bad as this one!!
Best to pay more and know exactly what you are going to get.”
“Very easy and straightforward to use. Able to compare all insurers by price and cover.
I will definitely use go compare again and recommend site to friends.”
“Just a friendly warning to anyone thinking of going with Admiral for their car insurance. They may be cheap but don't expect them to do much good if you ever need them.
Someone drove into the back of me down a hill whilst I was stopped at a red light. He refused to give me his details and drove off. I contacted Admiral who tracked him down, and he is claiming I reversed into him back up the hill.
After 6 months of poor customer service, delaying and lack of contact, I have been told that unless I get it fixed using their garage (3x as expensive as others I have spoken to), and risk losing my no claims, then they won't take it any further.
The damage was not bad, in fact there was already a crack there which was exacerbated, so it's simply not worth the risk. I have had to drop the case.
The worst thing was that they also added that they are not confident they could win the case as there were no witnesses.
What is the point in having insurance if they can't win clear cut cases?”
“Very simple straightforward process - Admiral called me back after my Go Compare quote and talked through my cover needs fro my new car - all set up in place for me to collect my car and drive home!”
“I found one of the best car and financial institution who really helps me out in understanding my policy better and after participating in a short survey and receiving an instrument for 3 months (before my car insurance expires) to attach into my cigarette lighter, I could also achieve to pay less for my insurance next year. Thank You very much, Dear Admiral Team!”
“someone went into the back of my van, the claim still not settled since march. keep asking me to provide more and more evidence, 35 phone calls so far by far the worst ordeal i have ever faced”
