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Admiral Reviews

2.5 Rating 1,788 Reviews
36 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,788 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
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Robert
Verified Buyer
“cannot make any coment,have not made a claim so do not know how they perform.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Malcolm
Verified Buyer
“Very keen price for the car insurance. Have not undertaken any claim so it is difficult to assess the response”
Helpful Report
(Car Insurance) - Posted 10 years ago
Diana
Verified Buyer
“So far so good having been with Direct Line for well over 30 years until they started to up my insurance, I am happy with Admiral. Just hope Admiral don't think about doing the same to me when my next insurance is due as happened to that actress when her insurance leapt to £2,000 cos she is 81 - I'm 71! It will be their loss if they do - I shall buy a bike!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Daniel
Verified Buyer
“After being involved in a minor accident that wasn't my fault, which resulted in £400 of damage being made to my brand new car, Admiral made an absolute sham of the whole claim. Not only was it a frustrating process due to Admiral outsourcing their whole claim process to some outside companies, but they took so long to investigate the claim that the offending driver has had time to repair the damage on his van, which lead him to plead that he had not been involved in any accident. Admiral's lack of responsiveness also lead to a failure to gather CCTV footage from the scene of the accident because it took them longer than 28 days after the date of the accident to request the footage, which by this time has been overwritten on the CCTV system. They told me that they had sent out an engineer to the offending driver's home to inspect his van and reported back that there was no damage on the van whatsoever. This is a total pack of lies as I've seen the van since the date of the accident and it is covered in countless scrapes and dents. Since the engineer report apparently proved that the offending driver had not been involved in an accident, the only option they left me was to pay my excess of £500 and they said that I would be refunded my excess payment if they could find the offending driver guilty, which was never going to happen! I decided to visit a local garage to ask for a quote on how much it would cost to repair my car privately without going through the insurance, and this came to £400. So instead of paying my ludicrously expensive excess bill and to avoid being marked down as having made a claim (which would guarantee me a massively inflated premium the follow year and probably for the next 5+ years!) I decided to get my car repaired privately. This whole ordeal really makes me wonder why we all pay car insurance for, because when it comes to paying out for your car damage, insurance companies like Admiral don't want to know!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“1) Having completed the GoCompare "proposal form" acurately and truthfully, I was not happy at the point of purchasing the policy from Admiral to see the additional clause about driver awareness courses in lieu of penalty points for a minor speeding offence. If you or any named driver (i.e. my wife) has been on a driving awareness course, this is treated as a conviction and an additional payment is required. This required a premium rate phone call to Admiral and an additional £25 payment in our case to resolve. 2) Admiral accept correspondence via email, but sending an email seems to result in a request for you to call them on their premium rate phone number. If I had not been trying to insure the car for the first time with a new learner as named driver, I would not have purchased the policy.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Nigel
Verified Buyer
“Very "computer says no" when I dealt with admin staff. My car was stolen and recovered without any damage and they made it so difficult for me to get my car back as they had made an offer. They lost my keys and tried to get out paying for losing them. They tried to insinuate I hadn't sent the keys so weren't going to cover lock change which was required on my less than 24 months old Mercedes costing 000's until I proved them wrong with my picture and weight of packages sent recorded delivery. Would not budge prior to this even though they made a offer of settlement prior. After threatening the ombudsman they gave in and paid but cost me hundreds of pounds and loads of time and effort when I was trying not claims a penny and save my NCB. No different to the rest but slight cheaper for me and the Mrs.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Robert
Verified Buyer
“I had to phone as organising my policy was quite complex. The lady who took my call worked with me for quite some time to asnswer all my queries and organise my policy. She should be recognised for this.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Happy with policy and provider”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“ok to deal with”
Helpful Report
(Car Insurance) - Posted 10 years ago
Jacqueline
Verified Buyer
“good”
Helpful Report
(Car Insurance) - Posted 10 years ago
Paul
Verified Buyer
“Excellent supplier and customer service”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“The advisors were a great help, made everything very easy for me in fact did everything for me. I gave them my previous insurers name and details and they sorted out the proof of no claims will be renewing with admiral when the insurance is due.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Ioana
Verified Buyer
“Good and easy to understand all the process”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“It is difficult to say anything useful unless you have made a claim. The price was good, the offer comprehensive.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Teresa
Verified Buyer
“Was quick, easy and provided the cover we need.”
Helpful Report
(Home Insurance) - Posted 10 years ago
John
Verified Buyer
“We were burgled whilst on holiday in Spain. On return to the UK we informed Admiral who were sympathetic, helpful and extremely efficient and after a simple phone call and submission of the Spanish police report settled our claim in full within a week. Quite unexpected and totally different from the stories in the press of insurers that do everything to avoid paying out claims. Well done Admiral!”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very easy to purchase and I've not had any problems or need to get in contact since the policy was taken out.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Maldwyn
Verified Buyer
“Saved a bomb! Just hope they will be as good if I have to make a claim. The saving on our 2nd car was amazing”
Helpful Report
(Car Insurance) - Posted 10 years ago
Jason
Verified Buyer
“Not worth it”
Helpful Report
(Van Insurance) - Posted 10 years ago
Matt Philips
Unverified Reviewer
“Had car stolen on private land got told once it had been collected courtesy car would be supplied. 2 weeks later I was still waiting then told that could not have car as the police could not find any clues then was told it would cost me 3 grand to get the car back even though I had a £150 excess. When I was put through to a manager who I told that is been told the insurence would cover all the costs by the chap who was dealing with the claim she called my a lier and put me on hold for 58 seconds then came back on said she had listened to all my calls and they had not promised me any of the things ( curtesy car, all costs covered) I found it strange that she had listened to 2 weeks of calls in 58 seconds so I questioned it only to be told she had been doing this job for 6 years and it was my vault I had left my car on the car park. To repair the car the bill was £ 6'380 and they wanted 3 grand off me so I cancelled the claim collected the car ( ( 340 pound ) had all fixed at local garage for £ 412. Please don't use admiral ive looked now and 70% of there car insurence claims are turned down”
Helpful Report
Posted 10 years ago
Admiral is rated 2.5 based on 1,788 reviews
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