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Admiral Reviews

2.5 Rating 1,788 Reviews
36 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,788 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
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Anonymous
Verified Buyer
“I found admiral helpful, competitive with their prices and its good to have 3 policies with 1 company”
Helpful Report
(Car Insurance) - Posted 10 years ago
Binthiya
Verified Reviewer
“May be the cheapest home insurance quote - but for a reason!!! They find plenty of excuses not to pay out even though we took out separate bicycle insurance cover! Small print is misleading!! Family and friends have claimed from other insurance companies before, but not as bad as this one!! Best to pay more and know exactly what you are going to get.”
Helpful Report
Posted 10 years ago
Denise
Verified Buyer
“Very easy and straightforward to use. Able to compare all insurers by price and cover. I will definitely use go compare again and recommend site to friends.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Paul
Verified Reviewer
“Just a friendly warning to anyone thinking of going with Admiral for their car insurance. They may be cheap but don't expect them to do much good if you ever need them. Someone drove into the back of me down a hill whilst I was stopped at a red light. He refused to give me his details and drove off. I contacted Admiral who tracked him down, and he is claiming I reversed into him back up the hill. After 6 months of poor customer service, delaying and lack of contact, I have been told that unless I get it fixed using their garage (3x as expensive as others I have spoken to), and risk losing my no claims, then they won't take it any further. The damage was not bad, in fact there was already a crack there which was exacerbated, so it's simply not worth the risk. I have had to drop the case. The worst thing was that they also added that they are not confident they could win the case as there were no witnesses. What is the point in having insurance if they can't win clear cut cases?”
Helpful Report
Posted 10 years ago
Cameron
Verified Buyer
“Hassle free renewal made. I've had no problems and would definitely recommend”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I am satisfied with their service.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Sean
Verified Buyer
“Very simple straightforward process - Admiral called me back after my Go Compare quote and talked through my cover needs fro my new car - all set up in place for me to collect my car and drive home!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I found one of the best car and financial institution who really helps me out in understanding my policy better and after participating in a short survey and receiving an instrument for 3 months (before my car insurance expires) to attach into my cigarette lighter, I could also achieve to pay less for my insurance next year. Thank You very much, Dear Admiral Team!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Jose
Verified Buyer
“someone went into the back of my van, the claim still not settled since march. keep asking me to provide more and more evidence, 35 phone calls so far by far the worst ordeal i have ever faced”
Helpful Report
(Van Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Good price, good service”
Helpful Report
(Car Insurance) - Posted 10 years ago
Frank
Verified Buyer
“I found it very easy to switch my insurance to Admiral. Very good service”
Helpful Report
(Car Insurance) - Posted 10 years ago
Gordon
Verified Buyer
“I thought that the price quoted online was very reasonable for my car.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Gordon
Verified Buyer
“I thought that the price quoted online was very reasonable for my car.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Easy to understand cover clearly explained by a telephone call from a trained operator very helpfull.Thanks”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Completely hassle free.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very poor service”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I can't think of anyway they could make it easier, they are very helpful and quick to respond.”
Helpful Report
(Car Insurance) - Posted 10 years ago
James
Verified Buyer
“I sent a copy of my previous Insurance showing my No claims record to Admiral, which they said they had not received and my purchased policy would be void in 24hrs. Fortunately I had a copy of that document which I sent by secure mail that day. Obviously in a state of some alarm, I phoned Admiral to ensure that my cover was in place. The lady I spoke to said it had been received, and my insurance was in place! Question? Who lost my documents, was it Royal Mail, or was it lost in-house Admiral. % Probably Royal Mail as I hope to keep Admiral as my insurer.”
Helpful Report
(Van Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Competative and easy”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I was not happy at having to pay for phone enquires.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Admiral is rated 2.5 based on 1,788 reviews
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