Admiral Reviews

Name: Admiral
Rating: 2.48

2.5 Rating 1,806 Reviews

36 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Admiral 1 star review on 18th December 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a company who retains loyal customers ie charge far more (double) for 2nd year renewal.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“Abysmal experience, requested to change the valuation of my vehicle. They have not acknowledged or responded to this request in any way, despite managing to open and close a complaint about the appalling service, time I have been forced to waste chasing this for three weeks. Each time I have phoned they have fobbed me off promising call backs that never materialise, each date they promised to have resolved this by has been and gone, nothing but a load of lies and nobody taking ownership for what should have been a very simple request. I have been of the phone at least 25 minutes each time I have called and each time achieved absolutely nothing. So frustrating, going to switch insurers.”

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Posted 10 years ago

“Organising home cover insurance was made easy”

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(Home Insurance) - Posted 10 years ago

“More than happy with admiral hope to insure my wife's car with them as well.”

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(Car Insurance) - Posted 10 years ago

“needed to insurer two cars at different expiry times , no problem all taken care of and notified when the second car would come on to the policy , all done with no fuss .”

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(Car Insurance) - Posted 10 years ago

“I'm very happy with the insurance”

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(Car Insurance) - Posted 10 years ago

“A1service”

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(Car Insurance) - Posted 10 years ago

“I payed my car insurance of £1700 fully comp in April and since then my car set on fire. This insurance company looked into and said there was no sign of a fire but I had the police and the fire crew there to put it out. I haven't heard nothing for nearly 2 months on this clam I have told this insurance company to get reviews from them but they have not done so. They have also told me that they don't cover for fire and now they are after over £300 off me for that clam witch I have just counciled due to me wanting to put the insurance on my new car but they said I can't as I need to pay them 1st so to be honest this insurance company are out to con people and all they have done is pass me around to loads of different people if I could give them 0 stars I would”

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Posted 10 years ago

“This company takes only and never gives anything back, corrupt like the most of the insurance companies in this country,”

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(Car Insurance) - Posted 10 years ago

“Someone crashed into me 4 months ago. My car is still in the garage, after terrible management of the case by Admiral. They said they were happy the garage had ordered everything on time and correctly, and I personally found out they hadn't with copies of invoices etc. Admiral don't seem interested in resolving my claim, despite me being without a car I'm paying for over 4 months, only in protecting the garage they use. I will not be renewing my insurance with Admiral.”

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(Car Insurance) - Posted 10 years ago

“Excellent to deal with. Ever any problems or queries then easy to call and chat to.”

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(Car Insurance) - Posted 10 years ago

“I will never insure anything with this company ever again. Worst experience I have ever had. Communication is shocking all they can do is pass you on to someone else no one wants to know.”

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(Car Insurance) - Posted 10 years ago

“I have tired to contact the company for about one hour with no success. I am very disappointed that no message was given about the waiting time. In this case I will not use this company. I more than happy to try to use other insurance companies.”

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Posted 10 years ago

“I have to say. admiral have always got our information wrong every renewal date. We have so much trouble getting the policy's we want. This year being no exception. However after many phone calls. Two months on we have finally got things sorted. So I would like to thank Catherine Sterio and and Anthony Groves for taking the time to help and resolve the issues. Please continue to record the calls they come in handy for us customers.”

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Posted 10 years ago

“This company in my opinion are useless!!!! Although they had Evidence of my no claims bonus on their records, as I told them at the inception of this policy(that they agreed) they still charged me £30 as I had not provided proof of ncb. Also their multi car policy is not that cheap either compared to individually insuring.”

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(Car Insurance) - Posted 10 years ago

“I unfortunately had to make a claim. Admiral were excellent in advising, handling and settling the claim.”

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(Car Insurance) - Posted 10 years ago

“After ring to cancel as renewal was far too expensive compared to the first year, was talked round by getting the quote right down an was happy to continue. Was told if would auto renew at new quote but when it kicked in was at the higher price! Feel really let down and am cancelling immediately!”

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(Car Insurance) - Posted 10 years ago

“Great cover at a competitive price with easy to understand terms.”

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(Home Insurance) - Posted 10 years ago

“I found admiral helpful, competitive with their prices and its good to have 3 policies with 1 company”

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(Car Insurance) - Posted 10 years ago

“May be the cheapest home insurance quote - but for a reason!!! They find plenty of excuses not to pay out even though we took out separate bicycle insurance cover! Small print is misleading!! Family and friends have claimed from other insurance companies before, but not as bad as this one!! Best to pay more and know exactly what you are going to get.”

Helpful Report

Posted 10 years ago

Admiral is rated 2.5 based on 1,806 reviews