“I was so pleased with the advice I received I went on to purchase another policy later under the multi car scheme. Without speaking to an advisor I wouldn't have realised that my no claims discount couldn't be used on more than one car which potentially could have caused problems later if I had needed to claim.”
“A VERY EFFICIENT AND PAINLESS SERVICE. I TOOK OUT THE ADMIRAL MULTI CAR POLICY AND IT HAS PROVED VERY SIMPLE TO ADD EXTRA VEHICLES.WHEN YOU DO ADD A VEHICLE YOU ARE QUOTED THE PREMIUM UNTIL THE RENEWAL DATE OF THE FIRST VEHICLE, SO THIS MAY ONLY BE FOR A FEW MONTHS AND COULD LEAD YOU TO THINK THAT THE PREMIUM IS VERY REASONABLE. ALWAYS ASK WHAT THE ANNUAL COST OF INSURANCE IS FOR EACH VEHICLE. I AM EXPECTING A FAIRLY HEFTY RENEWAL PREMIUM FOR 3 CARS BUT WILL ASK FOR IT TO BE BROKEN DOWN BY INDIVIDUAL VEHICLE. BECAUSE I ADDED 2 CARS DURING THE FIRST YEAR I WILL HAVE TO WORK OUT WHAT THE ORIGINAL ANNUAL PREMIUM WAS FOR EACH CAR, TO DETERMINE WHAT THE INCREASE HAS BEEN OVER THE FIRST YEAR. I FULLY EXPECT IT TO HAVE INCREASED, IT JUST DEPENDS BY HOW MUCH!!!!!!. WATCH THIS SPACE,AND REMEMBER,. ALWAYS QUESTION ANY INCREASE WHEN THER HAVE NOT BEEN ANY CLAIMS. ALWAYS CHECK WITH GO COMPARE OR SIMILAR FOR "IDENTICAL COVER", TO COMPARE PRICES. THE FIRST YEARS PRICE IS ALWAYS COMPETITIVE, TO GET YOUR BUSINESS!!”
“My car was in an accident while parked, the 3rd party was to blame and I have been waiting 3 months, so far, for admiral to, apparently, retrieve the police report. They have so far been no help and my insurance will no doubt have a mark against it for the rest of my driving career. They make no effort to contact me regarding this matter, my car is still damaged.”
“not the cheapest on the block, but when it mattered and my daughter crashed and wrote off her car, couldn't have been happier with the care taken by Admiral. Great customer service and really put our minds to rest. Got a multi car policy which helped keep my daughters price down, would have stayed with them, but on renewal for my wife's and my cars, prices were too high and found far cheaper insurance elsewhere, although for my daughters car, renewal price still good enough for her to stay with them.”
“Extremely poor customer service following an accident issue. The claims department is the worst I've dealt with so far. No one took ownership of my issue and the file was passed around from pillar to post. I've spoken to every single agent in the team and no one was helpful or sympathetic to my issue. I will not renew after this negative ordeal. Beware if this company if you ever need help to claim !!!!”
“Terribly customer service. My car has been at the garage for over two weeks and the Engineers haven't yet been able to establish the cause of the issues to recent repairs. Every time I call for an update, am told someone will get back to me. I have been on hold now for over 45 minutes as I refuse to not get an answer.
I will be cancelling multi-car policy with immediate effect.”
“Non Fault Claims - AVOID ADMIRAL
Here’s an email i sent to Admiral this morning I think it says it all about the level of service you would recieve during a non fault claim (my car was parked outside my house and my nieghbour forgot to put his handbrake on and his car rolled down the hill and hit the back end of my car)...
To Admiral Claims Quality,
I am utterly disappointed with Admiral following my recent non fault claim. Firstly trying to refer me onto Albany Assistence who have a terrible reputation, I bought my insurance with Admiral and expect their full support during these stressful times yet Admiral are causing the most stress.
I have supplied pictures of the damage at the scene of the incident along with all the details of the other driver (who excepts full liability) and his insurer and Admiral is now in receipt of the report from the garage, yet Admiral are refusing to fix part of the car or match the colour of the paint?! I did NOT sign up to an insurance policy that states anywhere that in the event of a non fault claim Admiral will fix some of the damage and find a similar paint colour. My car is 6 months old, costing £24000 and was obviously in excellent condition and Admiral say they do not want to pay for repair to the crease in the boot or use the correct paint to match the rest of the car and offer 60% of the cost of repair. This is an insult. Why should I lose value on my car and drive something that looks a mess because i choose Admiral as my insurer, full costs will be recovered from the other driver’s insurer and yet Admiral still want to cause maximum stress to me and my family, why? I thought i purchased insurance to protect me in the event of an accident and EXPECT my car to be repaired to it’s condition prior to any accident and I am sure that is what anyone purchasing insurance from Admiral expect too.
I will be sending a copy of this email along with all other correspondence to trading standards and posting this online to ensure anyone reading this understands Admiral policies before making a decision to insure their car with Admiral.
Yours Annoyingly,
Mrs Jackson”
“This company is a total disaster, keep well clear!!!
The multi car policy is an absolute rip off when it comes to making any changes, I cancelled one car off the policy and they increased the other car policy by over £420......for a 1.2 Corsa?? Come on!”
