“not the cheapest on the block, but when it mattered and my daughter crashed and wrote off her car, couldn't have been happier with the care taken by Admiral. Great customer service and really put our minds to rest. Got a multi car policy which helped keep my daughters price down, would have stayed with them, but on renewal for my wife's and my cars, prices were too high and found far cheaper insurance elsewhere, although for my daughters car, renewal price still good enough for her to stay with them.”
“Extremely poor customer service following an accident issue. The claims department is the worst I've dealt with so far. No one took ownership of my issue and the file was passed around from pillar to post. I've spoken to every single agent in the team and no one was helpful or sympathetic to my issue. I will not renew after this negative ordeal. Beware if this company if you ever need help to claim !!!!”
“Terribly customer service. My car has been at the garage for over two weeks and the Engineers haven't yet been able to establish the cause of the issues to recent repairs. Every time I call for an update, am told someone will get back to me. I have been on hold now for over 45 minutes as I refuse to not get an answer.
I will be cancelling multi-car policy with immediate effect.”
“Non Fault Claims - AVOID ADMIRAL
Here’s an email i sent to Admiral this morning I think it says it all about the level of service you would recieve during a non fault claim (my car was parked outside my house and my nieghbour forgot to put his handbrake on and his car rolled down the hill and hit the back end of my car)...
To Admiral Claims Quality,
I am utterly disappointed with Admiral following my recent non fault claim. Firstly trying to refer me onto Albany Assistence who have a terrible reputation, I bought my insurance with Admiral and expect their full support during these stressful times yet Admiral are causing the most stress.
I have supplied pictures of the damage at the scene of the incident along with all the details of the other driver (who excepts full liability) and his insurer and Admiral is now in receipt of the report from the garage, yet Admiral are refusing to fix part of the car or match the colour of the paint?! I did NOT sign up to an insurance policy that states anywhere that in the event of a non fault claim Admiral will fix some of the damage and find a similar paint colour. My car is 6 months old, costing £24000 and was obviously in excellent condition and Admiral say they do not want to pay for repair to the crease in the boot or use the correct paint to match the rest of the car and offer 60% of the cost of repair. This is an insult. Why should I lose value on my car and drive something that looks a mess because i choose Admiral as my insurer, full costs will be recovered from the other driver’s insurer and yet Admiral still want to cause maximum stress to me and my family, why? I thought i purchased insurance to protect me in the event of an accident and EXPECT my car to be repaired to it’s condition prior to any accident and I am sure that is what anyone purchasing insurance from Admiral expect too.
I will be sending a copy of this email along with all other correspondence to trading standards and posting this online to ensure anyone reading this understands Admiral policies before making a decision to insure their car with Admiral.
Yours Annoyingly,
Mrs Jackson”
“This company is a total disaster, keep well clear!!!
The multi car policy is an absolute rip off when it comes to making any changes, I cancelled one car off the policy and they increased the other car policy by over £420......for a 1.2 Corsa?? Come on!”
“Don't touch them. Rude, unhelpful and they never phone back!
Every excuse NOT to deal with your claim. Just ludicrous excuses.
1. Our emergency teams are busy in England (but I'm in Scotland)
2. Weather really bad in Manchester - but was sunny in Scotland.
3. Roofer turns up unannounced, walks over my roof without knowing problem, then leaves advising there's no problem! (Obviously water pouring through ceiling is normal where he lives)
Same roofer refuses to give me his name or company name when he phones ranting he'll be back when he can but not today... His word against mine!
4. Roof <8 years old - damage is tear!
5. Can't repair internal damage unless room is emptied of heavy custom built furniture -but I could carry out repairs over a period of time myself!
I have my car insurances and building/home insurance with Admiral but will NEVER use them again.
Awful experience.....”
“Admiral done every thing they are supposed to do. After a few months, I needed business insurance for one day, due to my job, I was only going on a course for a day but was told I needed it by my work and Admiral. Any way Admiral was going to charge more especially as I only needed it as a one off but we came to a understanding for the whole year.
I also went on a very long holiday and was told by Admiral I can only be out of the Country for a month, as going out for a few months, first told it could not be done and I was going to have stop my Insurance I said this was very stupid as I would loose all my no claims bonus. Any way after very long phone call up to about a hour ! Or so . Also to a nice man in India was talking on behalf of Admiral. All I had to do was put my mum on the insurance policy as named driver and of course I was keeping my car at my mum and dads, as I had moved back, as sold property and needed to get away for a bit due to stress of work and the way the UK is now over a lot of things. So Admiral sorted it but it took over a hour because nice man in India had to keep going back to his bosses for approval and it took a bit time to establish every thing the facts.”
“So here's a story on how Admiral Insurance illegally increased my premium by 37% for SPENT points they scrape themselfs from my old policy with them.
I bought a premium about a month ago from Admiral by using Confused.com. They've quoted me for something like £680 per year payable in advance which I have paid on that day. This will be the third year in a row with Admiral and earlier there were no problems. Generally I have already been driving for over 10 years and in the UK I have four years of discounts.
Yesterday morning, I get an mail from them saying that they're increasing my policy by £250 because I have 3 points for speeding from 2012! That's right because they are the 3 points exactly from 01/03/2012 and are SPENT and expired in March of last year.
Logging onto the official UK government website it clearly shows 0 points. I did call them and quoted the Rehabilitation of Offenders Act 1974 which basically says that SPENT/expired point are expired and I have no obligation to inform anyone about them.
I asked them how they found out about the point and they said that they worked it out from my previous policy ( yeah, in previous 3 years I was with them so they had that on record while the points where UNSPENT... )
They did not agree to reduce this amount and have my card details on file so will be charing me the extra £250! Fraud in broad daylight!
I have already been paying an INCREASED premium for the last 3 years for those 3 points, despite the fact that these points have expired Admiral wants an extra £250 from me. Dear colleagues that about 37% more on top of what I have already paid.
The case I described is already reported to the Financial Ombudsman and news papers but haven't had any replies yet as I am typing this.
Anyone knows of a lawyer who want to represent me in court against this fraud by Admiral?”
