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Admiral Reviews

2.5 Rating 1,788 Reviews
36 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,788 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
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Kaylie Devlin
Unverified Reviewer
“Do not understand how they justify there renewal quotes. Been with these for 4 years now and each year my renewal quote has doubled (without making any claims), yet when you go on gocompare they are the cheapest so have to start as a new customer each year. This year I am done being a loyal customer a greedy insurer!”
Helpful Report
Posted 9 years ago
Nathaniel
Verified Buyer
“Very easy to but insurance, very short waiting time. When you spoke to them they were really helpful with any queries you had or if you had any extra questions you wanting answering. Will definitely be back in the near future.”
Helpful Report
(Car Insurance) - Posted 9 years ago
David
Verified Buyer
“Not a company who retains loyal customers ie charge far more (double) for 2nd year renewal.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Amy
Verified Reviewer
“Abysmal experience, requested to change the valuation of my vehicle. They have not acknowledged or responded to this request in any way, despite managing to open and close a complaint about the appalling service, time I have been forced to waste chasing this for three weeks. Each time I have phoned they have fobbed me off promising call backs that never materialise, each date they promised to have resolved this by has been and gone, nothing but a load of lies and nobody taking ownership for what should have been a very simple request. I have been of the phone at least 25 minutes each time I have called and each time achieved absolutely nothing. So frustrating, going to switch insurers.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Organising home cover insurance was made easy”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“More than happy with admiral hope to insure my wife's car with them as well.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Stephen
Verified Buyer
“needed to insurer two cars at different expiry times , no problem all taken care of and notified when the second car would come on to the policy , all done with no fuss .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Lukasz
Verified Buyer
“I'm very happy with the insurance”
Helpful Report
(Car Insurance) - Posted 10 years ago
Brian
Verified Buyer
“A1service”
Helpful Report
(Car Insurance) - Posted 10 years ago
Marc Fraser
Unverified Reviewer
“I payed my car insurance of £1700 fully comp in April and since then my car set on fire. This insurance company looked into and said there was no sign of a fire but I had the police and the fire crew there to put it out. I haven't heard nothing for nearly 2 months on this clam I have told this insurance company to get reviews from them but they have not done so. They have also told me that they don't cover for fire and now they are after over £300 off me for that clam witch I have just counciled due to me wanting to put the insurance on my new car but they said I can't as I need to pay them 1st so to be honest this insurance company are out to con people and all they have done is pass me around to loads of different people if I could give them 0 stars I would”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“This company takes only and never gives anything back, corrupt like the most of the insurance companies in this country,”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Someone crashed into me 4 months ago. My car is still in the garage, after terrible management of the case by Admiral. They said they were happy the garage had ordered everything on time and correctly, and I personally found out they hadn't with copies of invoices etc. Admiral don't seem interested in resolving my claim, despite me being without a car I'm paying for over 4 months, only in protecting the garage they use. I will not be renewing my insurance with Admiral.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Andrew
Verified Buyer
“Excellent to deal with. Ever any problems or queries then easy to call and chat to.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Gordon
Verified Buyer
“I will never insure anything with this company ever again. Worst experience I have ever had. Communication is shocking all they can do is pass you on to someone else no one wants to know.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hanna
Verified Reviewer
“I have tired to contact the company for about one hour with no success. I am very disappointed that no message was given about the waiting time. In this case I will not use this company. I more than happy to try to use other insurance companies.”
Helpful Report
Posted 10 years ago
Lorraine Taylor
Verified Reviewer
“I have to say. admiral have always got our information wrong every renewal date. We have so much trouble getting the policy's we want. This year being no exception. However after many phone calls. Two months on we have finally got things sorted. So I would like to thank Catherine Sterio and and Anthony Groves for taking the time to help and resolve the issues. Please continue to record the calls they come in handy for us customers.”
Helpful Report
Posted 10 years ago
James
Verified Buyer
“This company in my opinion are useless!!!! Although they had Evidence of my no claims bonus on their records, as I told them at the inception of this policy(that they agreed) they still charged me £30 as I had not provided proof of ncb. Also their multi car policy is not that cheap either compared to individually insuring.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anthony
Verified Buyer
“I unfortunately had to make a claim. Admiral were excellent in advising, handling and settling the claim.”
Helpful Report
(Car Insurance) - Posted 10 years ago
David
Verified Buyer
“After ring to cancel as renewal was far too expensive compared to the first year, was talked round by getting the quote right down an was happy to continue. Was told if would auto renew at new quote but when it kicked in was at the higher price! Feel really let down and am cancelling immediately!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Robin
Verified Buyer
“Great cover at a competitive price with easy to understand terms.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Admiral is rated 2.5 based on 1,788 reviews
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