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Admiral Reviews

2.5 Rating 1,788 Reviews
36 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,788 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
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Anonymous
Verified Buyer
“Admiral dealt with our claim swiftly and efficiently.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Daniel
Verified Buyer
“Very good”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“better than expected”
Helpful Report
(Car Insurance) - Posted 9 years ago
Parveen
Verified Buyer
“Very good experience with this company I am planning to stick with it”
Helpful Report
(Car Insurance) - Posted 9 years ago
Ronald
Verified Buyer
“So far so good”
Helpful Report
(Car Insurance) - Posted 9 years ago
Karen
Verified Buyer
“Claim was dealt with very promptly”
Helpful Report
(Home Insurance) - Posted 9 years ago
Raymond
Verified Buyer
“No problems with my dealings with Admiral - look forward to the renewal date in April 2016”
Helpful Report
(Home Insurance) - Posted 9 years ago
Kevin
Verified Buyer
“The advisor back in june was most helpful as I had messy policies , the reminder to add cars as and when the renew dates fell were received in plenty of time .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Philip
Verified Buyer
“Slight problem over a 4 year and 11 months old enquiry (not even a claim!) that meant the on-line application wouldn't go through, and all had to be repeated on the phone . . .”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very sympathetic, clear and helpful, above all the speed in dealing with my problem.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Roderick
Verified Buyer
“I had to call them about a change in named driver's circumstances and was dealt with promptly and efficiently.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“So helpfull. And saved me money”
Helpful Report
(Van Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very gopd”
Helpful Report
(Home Insurance) - Posted 9 years ago
Costel Razvan
Verified Buyer
“Very nice insurance”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Everything is fine”
Helpful Report
(Car Insurance) - Posted 9 years ago
Mr P A Stevenson
Verified Reviewer
“I have Admiral 'emergency' boiler cover. My boiler failed on Sunday and since then it has been an absolute farce. First they sent an engineer who seemingly had no idea of how a boiler works. Since then I simply can't get in touch with anyone at Admiral who can tell me what is going on. If you have an inquiry, you need to speak to the 'claims department'. Problem is, you can't be put through to the claims department. You have to wait for them to call you within the next 4 or 5 hours. Even then, they call for all of two rings. 3 TIMES I haven't been able to answer their calls even though I have my phone with me. They just leave a message asking for you to call them back. Even though that is impossible, you have to make ANOTHER phone call appointment for them to call you. This is supposed to be an emergency service. My wife has anemia and she gets very cold. Admiral have left us with no heating for over 3 days so far. Lets be real, I could have got a plumber to fix it two days ago. I have lost days to Admiral, but unfortunately, Admiral just don't care!! If I wanted to buy a service, I would be put through to someone straight away. As I need to make a claim, they are not willing to speak to me.”
Helpful Report
Posted 9 years ago
Stanislovas
Verified Buyer
“somebody tried to steel may van. report to police, same day report to insurance company. not alow to repair tel wait. Waiting for week no responded. called again . lost my claim info. van in rented garage stay 10 days! no action. I paid for garage, recovery from my money. to repair takes 3 weeks more. no replacement van given. after that canceled my insurance, because they not provided proper service. promised refund money by phone. after 2 weeks received letter, that no refunds be made!!! balance about £700 missed (stolen). My advice - run away from that company. Stanislovas Griskevicius Vistan Ltd”
Helpful Report
(Van Insurance) - Posted 9 years ago
Jack
Verified Buyer
“The website was good. Saved a lot of money but as I did it over the phone I didn't get a meerkat which bugged me !”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Went with Admiral as they provided Best value price for a multi car policy. I”
Helpful Report
(Car Insurance) - Posted 9 years ago
Brian
Verified Buyer
“a good quick addition to my multi car policy with documents by post as requested.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Admiral is rated 2.5 based on 1,788 reviews
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