“Had to cancel my wife's car insurance with four months remaining on the policy due to her serious health issues which means that she can no longer drive.
Customer Services were to say the least very unhelpful and unsympathetic and the penalty for cancelling early was extortionate.
I work for a multi national company with 30,000 employees and I will be circulating an email to everyone recommending that they avoid using Admiral for future car insurance.”
“All was well until I had to make a claim then the service I have received was nothing apart from apoling . I was told by one person that my car was being picked up straight away and a courtesy car would be out as well that was on the 19th of March . Car didn't get picked up till 21 March where I still didn't get a courtesy car after again being told I was.The courtesy car got delivered on the 23 March which was to small and a manual car when I asked admiral to send a auto as I have a bad leg . In between all this i made a complaint about the service and a claim manager called me to apologise for the service I had received and offered me 50 pound companshion.since then I have not heard from admiral and I had to keep phoning the garage that was repairing my car as they also keeped putting me off with delivery date that never came I got the car back on Monday 11 April but unhappy with the repair car was covered in dust inside and I don't think the paint finish is good .So all in all I will never recommended admair in fact I would go as fair as saying stay well back . Poor service all round”
“Ben - Renewals
He was brilliant, answered all my questions in a happy and professional way. Really enjoyed my phone call with him. He was very informative and definitely knew what he was talking about. Been with Admiral car insurance for a year going into my second year and I have always been very impressed with the service they provide and will probably stick with them for the rest of my driving insurance policies. I would recommend Admiral to anyone!
Thanks again Ben!”
“I had narrowed my search down to 3 companies, one of which was my then current provider. Of those only Admiral rang me back, so they got the business. Had to let my then current provider down gently. Maybe they do not value my custom as much as Admiral.
No claim made so far so cannot comment on that aspect of Admiral.”
“I found the quote for bringing my second vehicle onto the policy was misleading.
The documents when they arrived were incorrect, which leaves me feeling low on confidence when thinking about Admiral”
“Cancelled the policy because of the attitude of the sales rep who doubted my integrity because I didn't have some information to hand. Also, the suggested price on the price comparison website had no bearing on the quote offered. Will not use them again.”
“Without a doubt the worse insurance company I have ever come across. Unfortunately had to make a claim as my parked car was involved in a hit and run, the way admiral handled the claim was disgusting, it took 5 days countless number of phone calls and a discussion with a manager to get anything done. They are a complete shambles and will be avoiding them like the plague in the future.”
“Someone ran into the back of me . I put a claim in , and heard nothing back from them .Also when I bought the policy , I asked would I receive paper work ? And was told yes . I received nothing . It was all done on line . Extremely unhappy .”
“Been with admiral for years and all was good until I had to make a claim .I phoned them to let them know I had a minor accident .And was told that they would take care of it they took that details I was told by the advisor that my car would be collected and a courtesy car supplied that was on the 19th a few minutes after being told a courtesy car would be supplied the retracked this and said it was a mistake on there behalf .I was unhappy and made a complaint I was contacted by a claims manager that apologised for me being miss leaded and offered 50 pound companshion. I was then told by the manager that he would look after my claim .he told me my car would be collected and again a courtesy car would be on the recovery truck but it wasn't so again I call them and explain that there no courtesy car to be told again sorry our mistake my car had to be assessed then a car would be available for me . I asked if the courtesy car could be a automatic as I have a bad leg told not a problem that they would speak to the garage to supply a automatic car . But what happened i was brought out a manual car which was a nissan note . Which has so much restrictions on it your to frighten to use it . Anyway my car was took to be repaired on the 22nd of March and am still waiting to get it back keep being gave different date and when the date comes it still not ready. I will never use admiral again and would never recommended as it all about money customers service is shocking and so unhelpful poor poor service which is a shame as I have a two car insured with them”
“truly awful - its all about the money - pure greed - forget service, quality etc just steal yr money as much as possible as quick as possible -
pls go elsewhere =
" admiral a..holes "”
“Currently undergoing the second worst experience of my life at the hands of Admiral house insurance following a water leak in the house. Topped only by the death of my Father. 4 months in and no progress on repairs. Continual lies as to the progress of the claim. Ultimately they don't, but then they don't see the effect it is having on my wife. So much for opting for the Platinum Insurance.”
