Admiral Reviews

Name: Admiral
Rating: 2.48

2.5 Rating 1,806 Reviews

36 %

of reviewers recommend Admiral

Company Reviews

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2.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Admiral 1 star review on 18th December 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“truly awful - its all about the money - pure greed - forget service, quality etc just steal yr money as much as possible as quick as possible - pls go elsewhere = " admiral a..holes "”

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Posted 9 years ago

“A very good company to deal with.”

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(Car Insurance) - Posted 9 years ago

“They wanted an exact count of the trees in my area - went somewhere else”

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(Home Insurance) - Posted 9 years ago

“Currently undergoing the second worst experience of my life at the hands of Admiral house insurance following a water leak in the house. Topped only by the death of my Father. 4 months in and no progress on repairs. Continual lies as to the progress of the claim. Ultimately they don't, but then they don't see the effect it is having on my wife. So much for opting for the Platinum Insurance.”

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Posted 9 years ago

“Wanted to add my son with a provisional licence but the person on the other end seemed a bit unhelpful”

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(Car Insurance) - Posted 9 years ago

“not much to say every thing went okay it was quite easy too set up very happy”

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(Home Insurance) - Posted 9 years ago

“The setting up of a plolicy with Admiral was easy and timely I shall wait for the policy to complete before adding any comment on that which may or may not happen in future”

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(Car Insurance) - Posted 9 years ago

“Poor all round service .Passed from puller to post .Tell you one thing then retracked it in the other .I have mulity car insurance with admria but will definitely NOT be renewing it with them .Very poor customer service”

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Posted 9 years ago

“Very polished and always called us , not the other way around.”

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(Car Insurance) - Posted 9 years ago

“Easy to arrange, not over priced.”

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(Home Insurance) - Posted 9 years ago

“Putting the customer first. What a joke. After a drunk woman took the front corner off my car whilst parked I obviously claimed. I gave a full statement and even gave details of a witness who gave his details at the time. After months of messing me around and not giving me a straight answer as to what was happening with the claim and when I would get my excess back I received a letter from Admiral stating that they had tried to ring me and couldn't get hold of me so they settled the claim in favour of the third party. When I called them minutes afterwards they claimed they knew nothing of it. Then they denied ever having my contact details, which incidentally were printed on my statement of insurance which they posted to me at my home address. They also sent a copy to my email. So they had that too. However as I could not afford to employ a legal rep at the time I could not progress my claim against them. So I have ended up paying for their incompetence for the last 4 years. Thanks a lot Admiral. For absolutely nothing.”

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Posted 9 years ago

“I was fast asleep in bed on the 6th night of June 2015 when I was woken by metal on metal at a loud volume below our bedroom window . The offender drove off in great haste , our lovely caring police decide not to come out when I phoned them. The operator told me to ring 101 who put the phone down on me . The local police commissioner response was to " lose" the transcript of the recorded message . Yes really ! The offender wrote off our Canadian visitors hire car. ( most of the loud noise )The offender took out the back corner of my own vehicle on his way to the hire car. Luckily I was insured with Admiral . I reported what had happened and set in the repairs job in motion. However unfortunately my insurance with Admiral needed renewing a few days later so they kindly doubled my premium . Very caring ! Very understanding ! It is only beaten as poor service by Allianz our house insurers ! ( yes the house was damaged by pushing hire car in to a bay window . Their service beggars belief !”

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Posted 9 years ago

“When I replaced my car, which had been insured with Admiral for about 5 months, I called them to provide a quote for my new car. Having provided details of car (make, model cost etc.) I was asked what 'extras' the car had, I asked if she really meant to say 'extras' and not modifications she replied extras; I asked if she needed to know if I had leather rather than cloth seats and to my amazement she said yes. I pointed out that I had just spent a small fortune on this new BMW and the list of 'extras' ran to two pages did she really need me to list everything surely the purchase price was the important factor. I was told she would need a full list otherwise she could not provide a quote, I asked why I wasn't asked for a list of optional extras when I insured the previous car........no response. I told the operative I really couldn't be asked to provide the list she asked for and that I would cancel my insurance with Admiral, it cost me £50.00 to cancel and after writing numerous e-mails to various 'customer service' departments I never received a reply or acknowledgement. In my opinion Admiral are cheats and positively the worst insurance company I have ever had dealings with, not only would I not recommend them but I will make every effort to discourage others from using them.”

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(Car Insurance) - Posted 9 years ago

“Do not use . Son was parked in my car it was marked car park . I am not with Admiral but he was. When he informed them about being reversed into by someone who admitted fault and that his insurers paid my company the RAC. he was hit with an extra £90 for being honest. The incident did not involve Admiral at all , but they still robbed him.”

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Posted 9 years ago

“I have just taken a policy out with admiral and spoke to a man called Peter Macqueen he was Canadian and a very polite and helpful man. He was very patience and made us feel very comfortable about taking this policy out. Got an email sent through with all documentation and hopefully going to be a safe 2016. But very impressed. Kalie and James in Surrey!”

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Posted 9 years ago

“Been with this rabble for 5 years and needed to make a claim when my wife's car was hit from the rear by a commercial vehicle. Dealing with the disinterested, rude and arrogant staff has been nothing short of terrible. They're currently offering me 60% of the market value of my wife's car and although they've cancelled our insurance are refusing to refund the eleven months of unused premium. Do not use this company- they will not pay out fairly!!”

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Posted 9 years ago

“I got home insurance with admiral. I am so happy with the service. staff are so well. I don't agree with so many negative comment about admiral. as spoken with them many times. staff is really well present and they describe everything. I would always recommend ADMIRAL !!!!!!!!!”

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Posted 9 years ago

“very easy to use and good value.”

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(Car Insurance) - Posted 9 years ago

“We have been with Admiral for years and, of course, it's been fine to the point where we needed to make a claim. Our car was stolen as part of a burglary. After the stress of that and the police confirming they had given up looking for it, we dealt with Admiral's claims team. I can't fault the friendliness and professionalism of the individuals I spoke with, so 2 stars for that. BUT 2 things left us angry and bitter: Firstly, it took MONTHS to settle the claim, meaning we continued to pay interest on our car finance for ages and meant we were unable to move forward in getting a replacement car. Worst of all though, Admiral use the glass guide to value the car. The Glass guide (we've used this on a tonne of specific car searches) consistently values cars at private and trade levels, under the reality of the market. Admiral don't use the valuation of the trade price, they use the lowest, arbitrary price. This means they don't take in to account the retail mark-up or, simply the reality of what a model is being sold for on the open market. I gave examples of our exact model and mileage (we had loads of extras/specs as well, but we ignored that) that were priced at at least £4,000 above what they were saying the car was worth. They moved £500, but the reality is that were left with a trifling amount of money and left feeling totally ripped off by Admiral and the industry as a whole. Surely a car, like everything else in the world, is worth what it costs to purchase in the market place - not what some random website/ single organisation says??”

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Posted 9 years ago

“I am happy with the service that I received when buying this policy”

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(Car Insurance) - Posted 9 years ago

Admiral is rated 2.5 based on 1,806 reviews