Admiral Reviews

Name: Admiral
Rating: 2.52

2.5 Rating 1,750 Reviews

37 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.5

Based on 1,750 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Admiral 1 star review on 14th September 2025

Came Across WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Help Fight Fraud Case

Admiral 1 star review on 13th September 2025

(Raymond) Paradigmrecoveryfirm (AT) Gmail.....com

Admiral 4 star review on 5th September 2025

Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got home insurance with admiral. I am so happy with the service. staff are so well. I don't agree with so many negative comment about admiral. as spoken with them many times. staff is really well present and they describe everything. I would always recommend ADMIRAL !!!!!!!!!”

Helpful Report

Posted 9 years ago

“very easy to use and good value.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“We have been with Admiral for years and, of course, it's been fine to the point where we needed to make a claim. Our car was stolen as part of a burglary. After the stress of that and the police confirming they had given up looking for it, we dealt with Admiral's claims team. I can't fault the friendliness and professionalism of the individuals I spoke with, so 2 stars for that. BUT 2 things left us angry and bitter: Firstly, it took MONTHS to settle the claim, meaning we continued to pay interest on our car finance for ages and meant we were unable to move forward in getting a replacement car. Worst of all though, Admiral use the glass guide to value the car. The Glass guide (we've used this on a tonne of specific car searches) consistently values cars at private and trade levels, under the reality of the market. Admiral don't use the valuation of the trade price, they use the lowest, arbitrary price. This means they don't take in to account the retail mark-up or, simply the reality of what a model is being sold for on the open market. I gave examples of our exact model and mileage (we had loads of extras/specs as well, but we ignored that) that were priced at at least £4,000 above what they were saying the car was worth. They moved £500, but the reality is that were left with a trifling amount of money and left feeling totally ripped off by Admiral and the industry as a whole. Surely a car, like everything else in the world, is worth what it costs to purchase in the market place - not what some random website/ single organisation says??”

Helpful Report

Posted 9 years ago

“I am happy with the service that I received when buying this policy”

Helpful Report

(Car Insurance) - Posted 9 years ago

“SLY!!! Purchased insurance through confused.com. All good until I had letters informing me they wanted an extra £70 for me and my partners speed awareness course. They go back 5 years! How ever on confused it does not say anything about these courses being a conviction it's only when your in the contract they advice you you need to tell them about this. When you try to cancel they then want to charge you a 25 pound fee. Stay away if you have had one of these courses they will slyly add on a premium if you go through a third party comparison site.”

Helpful Report

Posted 9 years ago

“Very poor customer service! They are only after your money! I wanted to change my car and adjust my policy accordingly! You would think this is a very simple request until they tried to add an additional £310 to do so! Rather than adjust the policy and repayments and charge me an admin fee they had the cheek to try and charge me £310. It worked out cheaper to cancel my policy, with a £200 charge, and take out a new one. Different departments tell you different things. I have no idea how they can justify such a fee! During my first year of my policy I didn't hear a thing of them nor did they hear anything from me! They don't do anything to justify their fee. They do nothing for their customers!”

Helpful Report

Posted 9 years ago

“When I made a claim for a minor accident it was dealt with quickly and efficiently. Admiral arranged the repair garage and insurance assessor and the go ahead for the repair was given quickly and executed to a high standard. I was very impressed with the know nonsense process.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“i paid for my daughters insurance one payment for the year renewal came following year went on comparison site found a cheaper quote phoned admiral and told them wont be renewing etc 3 weeks later letter came you owe us 90 pounds phoned them and exsplained i dont owe anything because i didnt renew with you 4wks later letter from debt company in liverpool its now 120 pounds what a first class bunch of robbing people even dick turpin wore a mask avoid admiral like the plague”

Helpful Report

Posted 9 years ago

“First time I have used a comparison site found it straightforward and above all saved quite a lot from previous provider”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Easy and good price, I'm happy with them.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I was so pleased with the advice I received I went on to purchase another policy later under the multi car scheme. Without speaking to an advisor I wouldn't have realised that my no claims discount couldn't be used on more than one car which potentially could have caused problems later if I had needed to claim.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“A VERY EFFICIENT AND PAINLESS SERVICE. I TOOK OUT THE ADMIRAL MULTI CAR POLICY AND IT HAS PROVED VERY SIMPLE TO ADD EXTRA VEHICLES.WHEN YOU DO ADD A VEHICLE YOU ARE QUOTED THE PREMIUM UNTIL THE RENEWAL DATE OF THE FIRST VEHICLE, SO THIS MAY ONLY BE FOR A FEW MONTHS AND COULD LEAD YOU TO THINK THAT THE PREMIUM IS VERY REASONABLE. ALWAYS ASK WHAT THE ANNUAL COST OF INSURANCE IS FOR EACH VEHICLE. I AM EXPECTING A FAIRLY HEFTY RENEWAL PREMIUM FOR 3 CARS BUT WILL ASK FOR IT TO BE BROKEN DOWN BY INDIVIDUAL VEHICLE. BECAUSE I ADDED 2 CARS DURING THE FIRST YEAR I WILL HAVE TO WORK OUT WHAT THE ORIGINAL ANNUAL PREMIUM WAS FOR EACH CAR, TO DETERMINE WHAT THE INCREASE HAS BEEN OVER THE FIRST YEAR. I FULLY EXPECT IT TO HAVE INCREASED, IT JUST DEPENDS BY HOW MUCH!!!!!!. WATCH THIS SPACE,AND REMEMBER,. ALWAYS QUESTION ANY INCREASE WHEN THER HAVE NOT BEEN ANY CLAIMS. ALWAYS CHECK WITH GO COMPARE OR SIMILAR FOR "IDENTICAL COVER", TO COMPARE PRICES. THE FIRST YEARS PRICE IS ALWAYS COMPETITIVE, TO GET YOUR BUSINESS!!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“My car was in an accident while parked, the 3rd party was to blame and I have been waiting 3 months, so far, for admiral to, apparently, retrieve the police report. They have so far been no help and my insurance will no doubt have a mark against it for the rest of my driving career. They make no effort to contact me regarding this matter, my car is still damaged.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Quick and easy to select which was the cheapest policy for Me. Didn't have to make a call and then having someone try and sell you add on's”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Cannot fault them”

Helpful Report

(Car Insurance) - Posted 9 years ago

“not the cheapest on the block, but when it mattered and my daughter crashed and wrote off her car, couldn't have been happier with the care taken by Admiral. Great customer service and really put our minds to rest. Got a multi car policy which helped keep my daughters price down, would have stayed with them, but on renewal for my wife's and my cars, prices were too high and found far cheaper insurance elsewhere, although for my daughters car, renewal price still good enough for her to stay with them.”

Helpful Report

Posted 9 years ago

“VERY GOOD”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Extremely poor customer service following an accident issue. The claims department is the worst I've dealt with so far. No one took ownership of my issue and the file was passed around from pillar to post. I've spoken to every single agent in the team and no one was helpful or sympathetic to my issue. I will not renew after this negative ordeal. Beware if this company if you ever need help to claim !!!!”

Helpful Report

Posted 9 years ago

“Terribly customer service. My car has been at the garage for over two weeks and the Engineers haven't yet been able to establish the cause of the issues to recent repairs. Every time I call for an update, am told someone will get back to me. I have been on hold now for over 45 minutes as I refuse to not get an answer. I will be cancelling multi-car policy with immediate effect.”

Helpful Report

Posted 9 years ago

“Non Fault Claims - AVOID ADMIRAL Here’s an email i sent to Admiral this morning I think it says it all about the level of service you would recieve during a non fault claim (my car was parked outside my house and my nieghbour forgot to put his handbrake on and his car rolled down the hill and hit the back end of my car)... To Admiral Claims Quality, I am utterly disappointed with Admiral following my recent non fault claim. Firstly trying to refer me onto Albany Assistence who have a terrible reputation, I bought my insurance with Admiral and expect their full support during these stressful times yet Admiral are causing the most stress. I have supplied pictures of the damage at the scene of the incident along with all the details of the other driver (who excepts full liability) and his insurer and Admiral is now in receipt of the report from the garage, yet Admiral are refusing to fix part of the car or match the colour of the paint?! I did NOT sign up to an insurance policy that states anywhere that in the event of a non fault claim Admiral will fix some of the damage and find a similar paint colour. My car is 6 months old, costing £24000 and was obviously in excellent condition and Admiral say they do not want to pay for repair to the crease in the boot or use the correct paint to match the rest of the car and offer 60% of the cost of repair. This is an insult. Why should I lose value on my car and drive something that looks a mess because i choose Admiral as my insurer, full costs will be recovered from the other driver’s insurer and yet Admiral still want to cause maximum stress to me and my family, why? I thought i purchased insurance to protect me in the event of an accident and EXPECT my car to be repaired to it’s condition prior to any accident and I am sure that is what anyone purchasing insurance from Admiral expect too. I will be sending a copy of this email along with all other correspondence to trading standards and posting this online to ensure anyone reading this understands Admiral policies before making a decision to insure their car with Admiral. Yours Annoyingly, Mrs Jackson”

Helpful Report

Posted 9 years ago

Admiral is rated 2.5 based on 1,750 reviews