“I was already insured with Admiral and when my Son's policy was due for renewal I called as we were looking at a multi car policy.
When obtaining the quote my car was basically treat as a new business quote. I was a little concerned as I requested a detailed quote showing what cover I was going to have re driving other cars, protected bonus had been left off. These were all included in my original policy and I need to know that it was going to be on a 'like for like' basis. I was told that it was not possible to e-mail the quote details so I could check. I am still not sure if I have a 'driving other cars extension'
My Son has been in contact since regarding his car and was advised that the payment for both of our cars is to come from his bank account. This was not made clear at the time of the quote/inception of the policy.”
“The worst company to deal with from start to finish. I had an accident and made a claim on my account and it literally took admiral 4 months to sort my claim out told me different stories from start to finish and when I did make a complaint the team leaders are telling me that admiral could have done better to resolve this matter but when it went further up the chain there telling me admiral are doing everything correct and to go to financial obudsman. The best bit is spent 2.5 hours on the phone to customer service trying to cancel my claim and they want £750.20 to cancel the policy and this figure was confirmed from 4 different advisors then a team leader told me its £220.30 to cancel my policy. Then am told we need to do another calculation then will inform you ????????????makes no sense. I asked where the advisors are getting these figures there answer from the notes ????. Confused and still waiting on a resolution and it's been 5 months”
“This is the worst customer service I've seen in a long time. The last 7 months dealing with Admiral, Claims Consortium Group, and Blyth group has genuinely been hell. No continuity in service. Force you to accept incorrect scope of works under threat of forcing cash settlement on you. They all lie or avoid questions. You explain whole situation to all everytime you call. Darren the "plumber" from blyth group is incompetent to a degree he will possibly kill someone soon.
Avoid contact with all three companies .”
“I would give zero start if it would be possible as it was the worst experience that I could ever have with their customer services. I spent more that one hour to explain that I want to add another car on my policy but I couldn have a fluent conversation with the lady from customer services so I been passed to other 3 colleagues. They couldn't explain the logic of increasing the price of the policy (making it double) for my own car instead of making an offer when having 2 cars with them. I would never recommend it to anyone!!”
“Very helpful over the telephone, also saving me further money with a Multi-car offer. I saw a lot of potential issues down the road with such a policy, but they patiently enlightened me over these concerns. Such as what happens to my NCB on both cars policies in the future (Which was a major concern, having earned full NCD on both existing cars policies over the years! (Normally this is lost if you don't re-insure within 2 years!)).”
“This company charge between £70-£190 per year extra for 5 years if you have been on a drivers awareness course!
BEWARE of this as other car insurance companies don't charge unless they are part of Admiral group.
Also young customer service staff pose as Senior managers. We have been with them for 6 years and have a multicar policy with my 23 year old daughter- no loyalty and they don't want you as you approach 60 years of age! Go elsewhere”
“The only word that comes to my mind is 'HOPELESS'. I am a third party to an accident that wasn't my fault. I had to follow up for every single thing I needed when my car was getting repaired. There was repeated miscommunication between Admiral and other parties involved - the garage, the recovery company, the hire a car company. They never delivered anything when they promised and on the day or time promised. I had to follow up with Admiral and each of their associated parties several times to get my car picked up, to get the replacement vehicle delivered, to get them to start the repairs.. the list goes on. They kept me waiting indefinitely and never did any of their promised actions on time. Overall, I am fed up and would never like to have to deal with them again. I am still waiting for my car to be delivered back to me, which surprise surprise !!! has not arrived at the promised time.”
