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Admiral Reviews

2.5 Rating 1,747 Reviews
37 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,747 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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Andy Morgan
Unverified Reviewer
“Multi-car policies don't always offer the best value. In fact, sometimes they can actually be the most expensive option. Our family Admiral multi-car policy covers my wife's and my own car. Our son was also on the policy with his own car that he sold earlier this year. He has now bought another car and so I telephoned Admiral to add him back onto our policy. I was quoted £858 to include him up until the renewal date in October - basically £858 for 6 months' remaining cover. My son decided to run a comparison site check whilst I was calling them. He discovered that the same company quoted him £750 for a brand new policy of his own! Thankfully he let me know before I accepted the telephone quote. So beware! Always check the market before adding a car to a multi-car policy. And after this experience we'll also be checking the market for separate quotes before automatically renewing our multi-car policy.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Overall a very pleasant experience. I had to contact admiral to add a driver on to my insurance, the call centre were very helpful.”
Helpful Report
(Van Insurance) - Posted 9 years ago
Paul
Verified Buyer
“I was very happy with the customer service I received and the product was sold was very competitve and covered all my requirements. I will remain with Admiral”
Helpful Report
(Car Insurance) - Posted 9 years ago
Liam
Unverified Reviewer
“Disgusting customer service, took a policy out through a compare site. To then be emailed a few weeks later stating they are taking another payment of the same price. When no details changed. Have gone with another company all the same details half as cheap Will never go with them again. Make sure you check your bank statements.”
Helpful Report
Posted 9 years ago
Ewan Legg
Unverified Reviewer
“Worse insurance company I have ever used. Avoid like the plague. Just been in collusion, had to pay for recovery £108 to recover my vehicle which was blocking the road, even though I was sat in an ambulance. 2.5 hrs on the phone failed to do anything. Tried to excess money from me at the scene of the accident. Vehicle is a right off, someone drove up the back of me at 40 mph while is was stationary. Insurance company have done nothing refusing to supply me courtesy car do how do I get to work. This is not my fault, they just leave you stranded awful, appalling service, promises of call backs at the accident scene never happened. They couldn't give a damn about you just tried to get money. Run if your thinking of using them. Go to a decent company.”
Helpful Report
Posted 9 years ago
Ross Tonkin
Unverified Reviewer
“Had to cancel my wife's car insurance with four months remaining on the policy due to her serious health issues which means that she can no longer drive. Customer Services were to say the least very unhelpful and unsympathetic and the penalty for cancelling early was extortionate. I work for a multi national company with 30,000 employees and I will be circulating an email to everyone recommending that they avoid using Admiral for future car insurance.”
Helpful Report
Posted 9 years ago
John
Verified Buyer
“A great insurance company. No hesitation in renewing my policy with the my, when due this year.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Amy
Verified Buyer
“Made changes very easy and very fast.very good service.thanku.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Barrie
Unverified Reviewer
“All was well until I had to make a claim then the service I have received was nothing apart from apoling . I was told by one person that my car was being picked up straight away and a courtesy car would be out as well that was on the 19th of March . Car didn't get picked up till 21 March where I still didn't get a courtesy car after again being told I was.The courtesy car got delivered on the 23 March which was to small and a manual car when I asked admiral to send a auto as I have a bad leg . In between all this i made a complaint about the service and a claim manager called me to apologise for the service I had received and offered me 50 pound companshion.since then I have not heard from admiral and I had to keep phoning the garage that was repairing my car as they also keeped putting me off with delivery date that never came I got the car back on Monday 11 April but unhappy with the repair car was covered in dust inside and I don't think the paint finish is good .So all in all I will never recommended admair in fact I would go as fair as saying stay well back . Poor service all round”
Helpful Report
Posted 9 years ago
Beccy
Unverified Reviewer
“Ben - Renewals He was brilliant, answered all my questions in a happy and professional way. Really enjoyed my phone call with him. He was very informative and definitely knew what he was talking about. Been with Admiral car insurance for a year going into my second year and I have always been very impressed with the service they provide and will probably stick with them for the rest of my driving insurance policies. I would recommend Admiral to anyone! Thanks again Ben!”
Helpful Report
Posted 9 years ago
Neil
Verified Buyer
“I had narrowed my search down to 3 companies, one of which was my then current provider. Of those only Admiral rang me back, so they got the business. Had to let my then current provider down gently. Maybe they do not value my custom as much as Admiral. No claim made so far so cannot comment on that aspect of Admiral.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Piotr
Verified Buyer
“Is ok.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Amanda
Verified Buyer
“I found the quote for bringing my second vehicle onto the policy was misleading. The documents when they arrived were incorrect, which leaves me feeling low on confidence when thinking about Admiral”
Helpful Report
(Car Insurance) - Posted 9 years ago
Adrian
Verified Buyer
“Excellent service”
Helpful Report
(Van Insurance) - Posted 9 years ago
Shaheen
Verified Buyer
“It is always a pleasure to have my car insurance with a Admiral.They always provide an outstanding service.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Carl
Verified Buyer
“Cancelled the policy because of the attitude of the sales rep who doubted my integrity because I didn't have some information to hand. Also, the suggested price on the price comparison website had no bearing on the quote offered. Will not use them again.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Neil
Verified Buyer
“Very good did as said on the can”
Helpful Report
(Car Insurance) - Posted 9 years ago
James
Verified Reviewer
“Without a doubt the worse insurance company I have ever come across. Unfortunately had to make a claim as my parked car was involved in a hit and run, the way admiral handled the claim was disgusting, it took 5 days countless number of phone calls and a discussion with a manager to get anything done. They are a complete shambles and will be avoiding them like the plague in the future.”
Helpful Report
Posted 9 years ago
Danny
Verified Buyer
“Someone ran into the back of me . I put a claim in , and heard nothing back from them .Also when I bought the policy , I asked would I receive paper work ? And was told yes . I received nothing . It was all done on line . Extremely unhappy .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Steve
Verified Buyer
“Easy to buy policy on this occasion.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Admiral is rated 2.5 based on 1,747 reviews
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