Login
Start Free Trial Are you a business? Click Here

Admiral Reviews

2.5 Rating 1,750 Reviews
37 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,750 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Read Admiral Reviews
Visit Website

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Very poor customer service non english/welsh speekers. Customer service department in cardif and you get to talk to someone in pakistan or india. Verry poor company and very poor policy, would not recomend to annyone.”
Helpful Report
Posted 9 years ago
Joseph
Verified Buyer
“First class service best multi car policy I found had no problems I will see what the renewal quote is when it's due.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Ramesh
Verified Buyer
“Service was excellent, and updating to multi car policy was quick and painless.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Bish
Unverified Reviewer
“Gave me too much hassle and stress. Took 1 and half year to settle one claim. To start with, I paid excess of £400 as the car was a write off. It was a big headache as the communication was very poor. When I Forgot about it, I got email from them saying my claim is settled and it wont effect my no claim bonus, so I called back to ask for the access which i clearly deserved. But it is not straight forward either as they said I have to go through legal process and get Admiral law involved with and do more paperwork and questions. I was on the phone for more than half hour talking about the details which I already gave to admiral over a year ago. At the end I decided to accept the loss and not go through the stress again. I am sure they will share/sell the third party contact details and I will get cold calls from many companies who wants a piece of the pie. It is a good company and good value until you make a claim. I am sure most insurance company is like that, when they are receiving money they will happily accept it with a big smile ££. But when you want to change a small detail on the policy they want a admin fee. And you are paying over £500 for the insurance, they will still charge you to send a paper copy. When it is time to actually give money to the deserved customer, they turn their head around and make you do lot of paperwork and phone calls. I would never use Admiral again ever even though it gives me the cheapest deal in the market.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Worse company ever”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“The overall service as been very good and clear all the way to getting our insurance sorted”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Unverified Reviewer
“excellent service above and beyond my expectations. due to an oversight when changing to a personal plate my son was not insured. A customer service advisor was able to help us with the issues outside normal working hours to enable my son to return to his place of work following a weekend leave. Many thanks”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“I cannot fault Admiral. I had an accident and within an hour they had arranged to have the car picked up and taken to Just Car Clinic. One week later my car was delivered back to me.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“The agent I spoke to was so eager to help and made the whole process quick and very easy for me.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Terrible and expensive”
Helpful Report
(Van Insurance) - Posted 9 years ago
FD
Unverified Reviewer
“Everything 2 years after I left them they sent me a bill for £1.500 given me 7 days to pay!!! Lol don't even know why but I will fight them in court, total joke of a company they don't know I have a 5000 clients database which I be warning about admiral insurance be warn”
Helpful Report
Posted 9 years ago
Georgina
Verified Buyer
“met my need's at the time. one of few who did.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Unverified Reviewer
“Absolute Cowboys. OK in year 1 because they low ball to get you in. But beware Year 2: they'll ramp it up. So, look at their first renewal and if it has been ramped up, phone them in plenty of time before the renewal date, and they'll offer you a reduction 'because of changes in the rates' about which they won't tell you otherwise. Don't leave it at that: having got their reductions, go to Direct Line and get them to quote based on the numbers you've got and from whom. I've just saved £700 on 4 cars that way. Customer loyalty has no part in their vocabulary. I've no doubt that I'll play the same game with Direct Line in a year or two and go back to Admiral or another similar automatic renewal insurer. This process gives car insurers a bad name, but they deserve it.”
Helpful Report
Posted 9 years ago
Kamlesh Mistry
Unverified Reviewer
“I had protected bonus and made sure I always have it with my 15 years no claims. To be competitive on my renewal without telling me they removed it. I had a crash in my wife's car (dual policy) and my wife lost her no claims.. which was unfair as she's never had a crash. I failed to see they removed it on my renewal. For me they should never have removed it without my consent. Awful by a big company.”
Helpful Report
Posted 9 years ago
Joseph
Verified Buyer
“Lovely company to use for car insurance, great people to talk to on the telephone and very helpful!”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Unverified Reviewer
“They are not at all helpful & rude. They are expensive and unreasonable.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Exellent :D”
Helpful Report
(Van Insurance) - Posted 9 years ago
Kieran
Unverified Reviewer
“Admiral wont fight your corner at all, advising friends and family to renew policies elsewhere.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Very profetional and polite . easy to deal with”
Helpful Report
(Car Insurance) - Posted 9 years ago
Natalie
Unverified Reviewer
“Admiral wrote to me a week into the policy claiming I had an endorsement on my license, which I do not. To top it off, they told me they would be taking £190 from my account. The customer service department expected me to prove them wrong, which I did but it took a lot of wasted time. Terrible service - avoid.”
Helpful Report
Posted 9 years ago
Admiral is rated 2.5 based on 1,750 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request