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Admiral Reviews

2.5 Rating 1,750 Reviews
37 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,750 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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James
Verified Reviewer
“Without a doubt the worse insurance company I have ever come across. Unfortunately had to make a claim as my parked car was involved in a hit and run, the way admiral handled the claim was disgusting, it took 5 days countless number of phone calls and a discussion with a manager to get anything done. They are a complete shambles and will be avoiding them like the plague in the future.”
Helpful Report
Posted 9 years ago
Danny
Verified Buyer
“Someone ran into the back of me . I put a claim in , and heard nothing back from them .Also when I bought the policy , I asked would I receive paper work ? And was told yes . I received nothing . It was all done on line . Extremely unhappy .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Steve
Verified Buyer
“Easy to buy policy on this occasion.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Barrie
Unverified Reviewer
“Been with admiral for years and all was good until I had to make a claim .I phoned them to let them know I had a minor accident .And was told that they would take care of it they took that details I was told by the advisor that my car would be collected and a courtesy car supplied that was on the 19th a few minutes after being told a courtesy car would be supplied the retracked this and said it was a mistake on there behalf .I was unhappy and made a complaint I was contacted by a claims manager that apologised for me being miss leaded and offered 50 pound companshion. I was then told by the manager that he would look after my claim .he told me my car would be collected and again a courtesy car would be on the recovery truck but it wasn't so again I call them and explain that there no courtesy car to be told again sorry our mistake my car had to be assessed then a car would be available for me . I asked if the courtesy car could be a automatic as I have a bad leg told not a problem that they would speak to the garage to supply a automatic car . But what happened i was brought out a manual car which was a nissan note . Which has so much restrictions on it your to frighten to use it . Anyway my car was took to be repaired on the 22nd of March and am still waiting to get it back keep being gave different date and when the date comes it still not ready. I will never use admiral again and would never recommended as it all about money customers service is shocking and so unhelpful poor poor service which is a shame as I have a two car insured with them”
Helpful Report
Posted 9 years ago
Kluxi
Verified Reviewer
“truly awful - its all about the money - pure greed - forget service, quality etc just steal yr money as much as possible as quick as possible - pls go elsewhere = " admiral a..holes "”
Helpful Report
Posted 9 years ago
David
Verified Buyer
“A very good company to deal with.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Brian
Verified Buyer
“They wanted an exact count of the trees in my area - went somewhere else”
Helpful Report
(Home Insurance) - Posted 9 years ago
Simon Hart
Verified Reviewer
“Currently undergoing the second worst experience of my life at the hands of Admiral house insurance following a water leak in the house. Topped only by the death of my Father. 4 months in and no progress on repairs. Continual lies as to the progress of the claim. Ultimately they don't, but then they don't see the effect it is having on my wife. So much for opting for the Platinum Insurance.”
Helpful Report
Posted 9 years ago
Paula
Verified Buyer
“Wanted to add my son with a provisional licence but the person on the other end seemed a bit unhelpful”
Helpful Report
(Car Insurance) - Posted 9 years ago
Elwyn
Verified Buyer
“not much to say every thing went okay it was quite easy too set up very happy”
Helpful Report
(Home Insurance) - Posted 9 years ago
Freddy
Verified Buyer
“The setting up of a plolicy with Admiral was easy and timely I shall wait for the policy to complete before adding any comment on that which may or may not happen in future”
Helpful Report
(Car Insurance) - Posted 9 years ago
Barrie
Unverified Reviewer
“Poor all round service .Passed from puller to post .Tell you one thing then retracked it in the other .I have mulity car insurance with admria but will definitely NOT be renewing it with them .Very poor customer service”
Helpful Report
Posted 9 years ago
Robert
Verified Buyer
“Very polished and always called us , not the other way around.”
Helpful Report
(Car Insurance) - Posted 9 years ago
John
Verified Buyer
“Easy to arrange, not over priced.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Former Customer And Lifelong Enemy.
Unverified Reviewer
“Putting the customer first. What a joke. After a drunk woman took the front corner off my car whilst parked I obviously claimed. I gave a full statement and even gave details of a witness who gave his details at the time. After months of messing me around and not giving me a straight answer as to what was happening with the claim and when I would get my excess back I received a letter from Admiral stating that they had tried to ring me and couldn't get hold of me so they settled the claim in favour of the third party. When I called them minutes afterwards they claimed they knew nothing of it. Then they denied ever having my contact details, which incidentally were printed on my statement of insurance which they posted to me at my home address. They also sent a copy to my email. So they had that too. However as I could not afford to employ a legal rep at the time I could not progress my claim against them. So I have ended up paying for their incompetence for the last 4 years. Thanks a lot Admiral. For absolutely nothing.”
Helpful Report
Posted 9 years ago
John Boman
Unverified Reviewer
“I was fast asleep in bed on the 6th night of June 2015 when I was woken by metal on metal at a loud volume below our bedroom window . The offender drove off in great haste , our lovely caring police decide not to come out when I phoned them. The operator told me to ring 101 who put the phone down on me . The local police commissioner response was to " lose" the transcript of the recorded message . Yes really ! The offender wrote off our Canadian visitors hire car. ( most of the loud noise )The offender took out the back corner of my own vehicle on his way to the hire car. Luckily I was insured with Admiral . I reported what had happened and set in the repairs job in motion. However unfortunately my insurance with Admiral needed renewing a few days later so they kindly doubled my premium . Very caring ! Very understanding ! It is only beaten as poor service by Allianz our house insurers ! ( yes the house was damaged by pushing hire car in to a bay window . Their service beggars belief !”
Helpful Report
Posted 9 years ago
Frederick
Verified Buyer
“When I replaced my car, which had been insured with Admiral for about 5 months, I called them to provide a quote for my new car. Having provided details of car (make, model cost etc.) I was asked what 'extras' the car had, I asked if she really meant to say 'extras' and not modifications she replied extras; I asked if she needed to know if I had leather rather than cloth seats and to my amazement she said yes. I pointed out that I had just spent a small fortune on this new BMW and the list of 'extras' ran to two pages did she really need me to list everything surely the purchase price was the important factor. I was told she would need a full list otherwise she could not provide a quote, I asked why I wasn't asked for a list of optional extras when I insured the previous car........no response. I told the operative I really couldn't be asked to provide the list she asked for and that I would cancel my insurance with Admiral, it cost me £50.00 to cancel and after writing numerous e-mails to various 'customer service' departments I never received a reply or acknowledgement. In my opinion Admiral are cheats and positively the worst insurance company I have ever had dealings with, not only would I not recommend them but I will make every effort to discourage others from using them.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Dave Jones
Verified Reviewer
“Do not use . Son was parked in my car it was marked car park . I am not with Admiral but he was. When he informed them about being reversed into by someone who admitted fault and that his insurers paid my company the RAC. he was hit with an extra £90 for being honest. The incident did not involve Admiral at all , but they still robbed him.”
Helpful Report
Posted 9 years ago
Kalie Smith
Unverified Reviewer
“I have just taken a policy out with admiral and spoke to a man called Peter Macqueen he was Canadian and a very polite and helpful man. He was very patience and made us feel very comfortable about taking this policy out. Got an email sent through with all documentation and hopefully going to be a safe 2016. But very impressed. Kalie and James in Surrey!”
Helpful Report
Posted 9 years ago
D Boyle
Unverified Reviewer
“Been with this rabble for 5 years and needed to make a claim when my wife's car was hit from the rear by a commercial vehicle. Dealing with the disinterested, rude and arrogant staff has been nothing short of terrible. They're currently offering me 60% of the market value of my wife's car and although they've cancelled our insurance are refusing to refund the eleven months of unused premium. Do not use this company- they will not pay out fairly!!”
Helpful Report
Posted 9 years ago
Admiral is rated 2.5 based on 1,750 reviews
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