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Admiral Reviews

2.5 Rating 1,788 Reviews
36 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,788 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
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Teresa
Verified Buyer
“Professional organisation. Staff friendly and knowledgeable. Would recommend to friends.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Deborah
Verified Buyer
“I took the policy on the phone and the reg was recorded wrong, I was very worried as it was the first insurance policy I'd taken, I managed to get it changed the next day but I think they should double and triple check the details to ensure they are correct otherwise I might not have been insured.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“This is the second year where Admiral has tried to double my existing premium with their auto renewal service. In 2015 they pushed through an increase from £960 to £1904 before I noticed. I immediately cancelled the policy when I saw the charge on my credit card. I reapplied as a new customer and my premium dropped to £999. This year they tried the same thing and quoted a renewal price of £1873. By now my loyalty and patience had worn out - I moved to a competitor for a premium of £870. I suggest the best way to avoid this auto renewal con is not to take insurance with Admiral in the first place”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“A simple and easy to use interface”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Very satisfied with insurance provider good price would recommend.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Michael
Verified Buyer
“I hate Admiral and their useless algorhthmic approach to insuring drivers.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“poor customer service when phoned.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Rebani
Verified Buyer
“Excellent”
Helpful Report
(Car Insurance) - Posted 8 years ago
Roger
Verified Buyer
“Am very pleased with my policy.”
Helpful Report
(Home Insurance) - Posted 8 years ago
Jill
Verified Buyer
“I was already insured with Admiral and when my Son's policy was due for renewal I called as we were looking at a multi car policy. When obtaining the quote my car was basically treat as a new business quote. I was a little concerned as I requested a detailed quote showing what cover I was going to have re driving other cars, protected bonus had been left off. These were all included in my original policy and I need to know that it was going to be on a 'like for like' basis. I was told that it was not possible to e-mail the quote details so I could check. I am still not sure if I have a 'driving other cars extension' My Son has been in contact since regarding his car and was advised that the payment for both of our cars is to come from his bank account. This was not made clear at the time of the quote/inception of the policy.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“not given clear information on how the second car policy would work”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“The worst company to deal with from start to finish. I had an accident and made a claim on my account and it literally took admiral 4 months to sort my claim out told me different stories from start to finish and when I did make a complaint the team leaders are telling me that admiral could have done better to resolve this matter but when it went further up the chain there telling me admiral are doing everything correct and to go to financial obudsman. The best bit is spent 2.5 hours on the phone to customer service trying to cancel my claim and they want £750.20 to cancel the policy and this figure was confirmed from 4 different advisors then a team leader told me its £220.30 to cancel my policy. Then am told we need to do another calculation then will inform you ????????????makes no sense. I asked where the advisors are getting these figures there answer from the notes ????. Confused and still waiting on a resolution and it's been 5 months”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Worst company to deal with”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Very easy to setup all information clear and easy to understand”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Excellent service and fabulous insurance prices”
Helpful Report
(Car Insurance) - Posted 8 years ago
Mark (Northwich)
Verified Reviewer
“This is the worst customer service I've seen in a long time. The last 7 months dealing with Admiral, Claims Consortium Group, and Blyth group has genuinely been hell. No continuity in service. Force you to accept incorrect scope of works under threat of forcing cash settlement on you. They all lie or avoid questions. You explain whole situation to all everytime you call. Darren the "plumber" from blyth group is incompetent to a degree he will possibly kill someone soon. Avoid contact with all three companies .”
Helpful Report
Posted 8 years ago
Madalina
Unverified Reviewer
“I would give zero start if it would be possible as it was the worst experience that I could ever have with their customer services. I spent more that one hour to explain that I want to add another car on my policy but I couldn have a fluent conversation with the lady from customer services so I been passed to other 3 colleagues. They couldn't explain the logic of increasing the price of the policy (making it double) for my own car instead of making an offer when having 2 cars with them. I would never recommend it to anyone!!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Very helpful over the telephone, also saving me further money with a Multi-car offer. I saw a lot of potential issues down the road with such a policy, but they patiently enlightened me over these concerns. Such as what happens to my NCB on both cars policies in the future (Which was a major concern, having earned full NCD on both existing cars policies over the years! (Normally this is lost if you don't re-insure within 2 years!)).”
Helpful Report
(Car Insurance) - Posted 8 years ago
Emily
Verified Buyer
“Terrible.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Admiral is rated 2.5 based on 1,788 reviews
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