“Everything, never trust a word they say this company use common sense against you
my sons car got vandalised by thugs he had never seen before he suffered broken bones, Admiral say its his fault, someone changed lanes in front of him took his front end off, Admiral say its his fault. fitted a tracker and dash cam, Admiral say you must think your car will be involved in an accident or is going to be stolen. We have a multi car policy but cant drive one another cars, I drive an E63 AMG but cant drive my sons Astra. They are a crock of ****”
“Absolutely useless - in car journey details not accurate. Rating of journeys is very arbitary and I have complied with all speed limits in day time and still not got gold rating. Says the dashboard is to try to help you improve driving but does not give enough information to do anything and misses journeys even over 0.5 miles. Complained about all this to Admiral and get some idiot who just wants to resolve issues over phone rather than listen to what is wrong. Shockingly poor all round”
“Absolutely rubbish. Despite dropping the price they were still among the most expensive so I told them I would not be renewing my policy but they still sent a revised renewal notice and said they'd still collect the premium on the due date. Customer service crap, haven't responded to emails (get written evidence where I can). Absolutely appalling service, will never use them again and will encourage others to avoid them too!”
“Awful customer service, I phoned up to enquirer about my policy and was told I did not have insurance with them. Which was a very stressful experience as this was 6 months into the policy. I then had to contact them again when I finally got on the phone to someone who could understand my concern and was able to respond appropriately in no time at all.”
“It is easy to buy insurance which is overpriced (I pay them 1700 pounds) but when it comes to claim, no matter what you will be guilty. They will not cover the damage to you. If you drive on reverse, if you go on left and not right, if you are European, if they just do not like you... You will never get your money back with them. You might consider to take a solicitor together with insurance policy with Admiral. But if you just want to test whether am I right or wrong, help yourself.”
“Watch out!! When I signed up with Admiral they provided the best quote but as time went by they pushed up the premium. For me they are now twice the cost of some of their competitors.
Time to switch”
