“my insurance is now due to renew, suprize suprize it's gone up by £77.38 I have NOT made a claim or given any cause for them to increase it in any way. I shall not renew if I can find how to stop it on line”
“The person that I spoke to initially after that crash was very helpful and sympathetic. However contact after that was not so clear and I did not hear from Admiral for long periods of time, the process took months and was very stressful. I did not feel that I was kept informed.”
“Unhappy with my experience when I was hit by another car driver in Dec 2014. V little communication from the insurer
regarding how long my claim will take,how much I am entitled too.I am still in pain with my back and neck -physio can't help me and has requested that my insurer puts me in contact with a consultant,I'm still waiting. I have been unable to return to work as a teacher.”
“After having house insurance for 16 years and never having to make a claim I recently experienced a problem with a leaking shower tray. I thought I would call Admiral to see if my policy covered this. This is where the problem starts. I called the helpline to find out if I was covered and my question could not be answered. I needed to be put through to the claims department. A few days later I had not received a reply. I called again. When I finally got a call, after a few minutes I was told that I was not covered. However, the result of this phone call means that it is now logged on my records as a "withdrawn claim" and will affect future policies I take out. I find this extremely disappointing, poor service and very frustrating. I have since spoken to Admiral about this with absolutely no redress and I have asked for them to provide me with details of the Financial Conduct Authority to make a complaint. After 2 emails I still await a response....... Customer service beyond poor.”
“Had a problem with a male in customer service. Was able to speak to his manager who was very nice and helpful. Defiantly would use admiral again. That was just one instance.”
“Quite good dealings with the Canadian gent that I first spoke to and bought the the policy ,as I remember it was clear and precise . Was happy with the price after getting outrageous quotes from companies (admiral included)”
“tried to call to get quote for my daughters car insurance but was put in a queue and never got answered within half an hour, and we were charged for this on our telephone bill ,thought this was very poor service”
