“1) Having completed the GoCompare "proposal form" acurately and truthfully, I was not happy at the point of purchasing the policy from Admiral to see the additional clause about driver awareness courses in lieu of penalty points for a minor speeding offence. If you or any named driver (i.e. my wife) has been on a driving awareness course, this is treated as a conviction and an additional payment is required. This required a premium rate phone call to Admiral and an additional £25 payment in our case to resolve.
2) Admiral accept correspondence via email, but sending an email seems to result in a request for you to call them on their premium rate phone number.
If I had not been trying to insure the car for the first time with a new learner as named driver, I would not have purchased the policy.”
“Very "computer says no" when I dealt with admin staff. My car was stolen and recovered without any damage and they made it so difficult for me to get my car back as they had made an offer. They lost my keys and tried to get out paying for losing them. They tried to insinuate I hadn't sent the keys so weren't going to cover lock change which was required on my less than 24 months old Mercedes costing 000's until I proved them wrong with my picture and weight of packages sent recorded delivery. Would not budge prior to this even though they made a offer of settlement prior. After threatening the ombudsman they gave in and paid but cost me hundreds of pounds and loads of time and effort when I was trying not claims a penny and save my NCB. No different to the rest but slight cheaper for me and the Mrs.”
“I had to phone as organising my policy was quite complex. The lady who took my call worked with me for quite some time to asnswer all my queries and organise my policy. She should be recognised for this.”
“The advisors were a great help, made everything very easy for me in fact did everything for me. I gave them my previous insurers name and details and they sorted out the proof of no claims will be renewing with admiral when the insurance is due.”
“We were burgled whilst on holiday in Spain. On return to the UK we informed Admiral who were sympathetic, helpful and extremely efficient and after a simple phone call and submission of the Spanish police report settled our claim in full within a week. Quite unexpected and totally different from the stories in the press of insurers that do everything to avoid paying out claims. Well done Admiral!”
“Had car stolen on private land got told once it had been collected courtesy car would be supplied. 2 weeks later I was still waiting then told that could not have car as the police could not find any clues then was told it would cost me 3 grand to get the car back even though I had a £150 excess. When I was put through to a manager who I told that is been told the insurence would cover all the costs by the chap who was dealing with the claim she called my a lier and put me on hold for 58 seconds then came back on said she had listened to all my calls and they had not promised me any of the things ( curtesy car, all costs covered) I found it strange that she had listened to 2 weeks of calls in 58 seconds so I questioned it only to be told she had been doing this job for 6 years and it was my vault I had left my car on the car park. To repair the car the bill was £ 6'380 and they wanted 3 grand off me so I cancelled the claim collected the car ( ( 340 pound ) had all fixed at local garage for £ 412. Please don't use admiral ive looked now and 70% of there car insurence claims are turned down”
“I went with Admiral on the basis of a low quote and an apparently good level of cover. From the outset, they seemed to be at pains to tell me about all the things that were excluded and what might invalidate my cover. When I told them (with as much notice as I could) I was having a (relatively small) extension built, they immediately suspended my cover and didn't want to know any of the details. I had to then very quickly find another provider or risk being uninsured.
Throughout my (short) time with Admiral I felt as though all the effort and risk was on my part, and none on theirs. I wouldn't go with them again or recommend them to anybody else.”
