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Admiral Reviews

2.5 Rating 1,744 Reviews
37 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.5
Based on 1,744 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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Phanindranath Nandanavanam
Unverified Reviewer
“Overall experience with Admiral was fantastic.”
Helpful Report
Posted 6 years ago
Pamela Ivanova
Unverified Reviewer
“After being a loyal and long term customer, I was very disappointed as just after renewal they have decided to charge me double on top of my policy price for changes and forced me to cancel my contract that way - £60 fee paid for cancellation as well, even if it wasn’t my fault. Very disappointed! Would never recommend them to anyone”
Helpful Report
Posted 6 years ago
Steve H
Verified Reviewer
“Cheap 1st year then leave and look around Oh and difficult to cancel policy I would not reinsure with them ever”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“First time I have had to make a claim on my vehicle insurance after over 40 years driving and 40 years of paying over insurance premiums. Despite other driver admitting full liability Admiral have been an absolute nightmare to deal with, 3 weeks later and I am no nearer getting back on the road than the day I reported the incident! Avoid at all costs, even if a better company is more expensive.”
Helpful Report
Posted 6 years ago
Robert Fraser
Unverified Reviewer
“What a joke! First time in my life I've needed to claim and Admiral use some spurious firm called Claims handling direct to deny a perfectly correct justifiable claim using the excuse "it wasn't stormy enough" despicable just despicable. Ombudsmen here we come and if I find evidence of illegality the police.”
Helpful Report
Posted 6 years ago
John M Solov
Verified Reviewer
“I think Elephant a division of Admril headquarted in the UK lures their victims in then sits on them with increases and potentially crushes them without regards for keeping a loyal customer. They can be thick skinned too in my opinion when it comes to the customer's needs.”
Helpful Report
Posted 6 years ago
Dave Shaw
Verified Reviewer
“Shocking service. Got my Daughters renewal £782.59, rang to cancel as it was only £535.07 if I did it via a price comparison site same insurance same company! Guy told me he would match it kept on the phone 20 mines then called me back for 33 minutes then the system crashed, shocking service. All that wasted time for no benefit and very nearly charged £250 more.”
Helpful Report
Posted 6 years ago
Paul E
Verified Reviewer
“good price to begin with and then ripped me off because my wifes number of years driving was out by one year. charged me extra for her driving only 9 years instead of 10 years then whacked an admin fee on top, obviously cant get enough money from you! Make sure you get your information right on your quote if your going with these.”
Helpful Report
Posted 6 years ago
ANSAR MAHMOOD
Verified Reviewer
“Very goodi”
Helpful Report
Posted 6 years ago
John
Verified Reviewer
“Avoid at all costs. Same experience on both motor and home insurance: ridiculously inflated 'cancellation fee' (as well as fees for just about any kind of amendment/ alteration you may wish to make to your policy mid-term, all bearing no resemblance to the reasonable cost of doing so). Also: for the most part you can't manage policies sold online via their website. You have to call. And wait and wait and wait and wait...”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Bought admiral insurance online via go compare and in the quote asked for no claims protection to be protected which was part of the price. Then called admiral with the reference quote we got with the NCB protected but the Admiral agent didn’t include this on the insurance and was left that way in the renewal last year. Only found out after a claim had taken 20+ years back to 3 and after telephone calls to argue this Admiral were not interested and said it’s not there fault!! I told them it’s not mine because we had the price quote included with the NCB protected and therefore expect it to be on the insurance! I even have the go compare quote in 2017 showing we had selected this. So now going through the complaints department ... so no I would not Recommend this lot as they can’t fulfill you’re paid quote yet if it was the other way around and you had given wrong details the insurance would be void. Avoid !”
Helpful Report
Posted 6 years ago
Melanie Dunn
Unverified Reviewer
“The company rep was very good explaining the insurance policy and why I couldn’t have the one I first choose And easy to understand and explained every thing clearly and even rang back.”
Helpful Report
Posted 6 years ago
Paul
Verified Reviewer
“Admiral refused me pay for my non-fault claim but paid from my policy to driver found at 100% fault. I was found not at fault of accident after 2 years of investigating 30 sec video clearly showing how the accident happened. For over a year I was driving damaged car which later failed MOT. Admiral refused to repair my car both before and after it failed MOT. At the same time Admiral paid £4,250 from my policy for car rental to the driver which was found at 100% fault.”
Helpful Report
Posted 6 years ago
Stephen McIntyre
Unverified Reviewer
“Great experience for the previous year but unfortunately could not provide a cheap enough quote this year”
Helpful Report
Posted 6 years ago
Paul Devlin
Unverified Reviewer
“Appalling service dont use I have been waiting for them to successfully send dashcam footage to a third party insurance for two months with them constantly lying giving wrong information and numerous excuses of IT issues as to why they haven't sent the footage correctly in almost two months. This is delaying not only an admittance of liability by the third party and also delay injury claims due to the incompetence of my own insurance. As soon as this is resolved I shall be cancelling my insurance with admiral and going elsewhere.”
Helpful Report
Posted 6 years ago
Milen Panayotov
Unverified Reviewer
“Perfect service will buy again”
Helpful Report
Posted 6 years ago
NB
Verified Reviewer
“Very poor customer service on car insurance. I didn't realise when I signed up with them that they wouldn't allow bodywork damage to be handled by Lexus Bodyshops. Then when the paint fell off, they refused to cover under warranty because they said it was down to stone chips. Lexus bodyshop said it was a load of rubbish and there were obvious paintwork errors.”
Helpful Report
Posted 6 years ago
Graham Soutar
Unverified Reviewer
“Provide me with what I asked for and very good at describing cover asked for with very competitive price”
Helpful Report
Posted 6 years ago
Simon Rosselli
Unverified Reviewer
“Been with them for over 5 yrs and was… Been with them for over 5 yrs and was looking to move so I called and they said they would reduce my premium. I accepted. I then had a car wash a few weeks earlier which pushed in a side panel. Wasn't that bad and wasn't going to do anything about it but let Admiral know about it. As the new premium hadn't started they increased my premium by about 40% saying they were within their right to do so and wouldn't listen to anything such as I'd been a good customer for 5 yrs and hadn't made a claim and wasn't going to do anything about the side panel. They told me to call back in 6 months when it would come off my premium. I did and asked for the refund - they said they weren't going to give it back as it was within their right and had no time or space for me and wouldn't listen to any kind of reasonable argument. I have two polices with them not only my own but my wife as well and will be leaving at the end of the polices. Don't touch with a barge pole.”
Helpful Report
Posted 6 years ago
Clint Egan
Unverified Reviewer
“good service at first when you go to them until you make a none fault claim SCAMMERS avoid like the plague”
Helpful Report
Posted 6 years ago
Admiral is rated 2.5 based on 1,744 reviews
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