“I suspect that those of you that are giving Admiral 4 or 5 stars are basing it on the fact that you got a cheap quote? Admiral are hopeless in the event of a claim:
Poor Payout - Bottom book values that they will not negotiate with you - you will end up out of pocket. Even if the claim is via a 3rd party and not your fault!
Poor customer service: Rude arrogant and incompetent staff. Bullying tactics are used. Particularly when they have collected your car - that you cant get back....
Ive been waiting 8 weeks for a payout. No car, no money, no courtesy car. They are pathetic.
Please avoid. You wiull be glad you did if you are unlucky enough to need to claim.”
“I had been a loyal customer with Admiral for several years. I thought that they were a professional company. This is indeed not the case and becomes immediately apparrent as soon as you need to make a claim. Please avoid. they are cheap for a reason. The expense will come if you need to claim:
Less than bottom book payout - no room for negotatiation.
Will not allow you to buy the slavage back - so if you have a car that you want to keep / repair dont let them take it.
Good luck getting a courtesy car.
Best advice is not to use them. The Ryanair of car insurance. And that unfair to Ryanair.”
“Would not recommend. They are here to cover you when accidents happen however they have failed to do so! Smallest bump and they cannot settle it and left it go to further!”
“Avoid this insurance company at all costs.. they have stolen money from a business account without authorisation..
This is criminal and this company needs to go under..”
“Money for insurance payment after my daughter car accident were taken off the account 10 days before the discussed date on the phone with customer service. Absolutely outrageous and unlawful to do this. I don't think people know what they doing.worst company ever.”
“They don’t pay out for Thomas Cook failure even on platinum account but multitrip do!! My daughters £15 a year insurance is giving her the money my admiral is not!”
“I wish I could rate them lower. I have a home insurance policy and motor insurance policy with them. I had submitted a home insurance claim with them couple of months ago for a bathroom leak. The leak damaged the dining room ceiling downstairs along with the chair pads of the dining table. A company called Claims Consortium Group (CCG) deal with home insurance claims for Admiral. After months of delaying and chasing them, they came back with a pay out which was 10% of the what the bathroom fitters / plumbers had estimated it would cost. The whole point of insurance is to provide assurance & coverage when things go wrong. Admiral is there just to take your money and harass you when you are in a worse mental state. Never again.”
“Terrible customer service no interest in existing customers. I was charged £19 to change one digit in my address. I moved from a ground floor flat to a first floor flat but according to the man I spoke to there is no difference in the security so told me my premium would stay the same. An absolute scam avoid at all costs. I for one will never go near them again.”
“Been with them for 3 years, and experienced no problems. The online account management was easy and straightforward. They matched the competitors prices for 3 years but unfortunately they couldn't match the offer I got from another company so I decided to switch. If the price goes up next year I'll definitely get a quote from Admiral again as I was happy with the service provided.”
“I rang regarding my car insurance renewal as if you ring they give you a better price. I also have house insurance and asked if was affected as my daughter starting uni as she is now 18. Was told no change for my daughter, as although studying away from home, still lives here.
After the call I received a email to say has been a change to my policy and due to this they are taking £17.38 from my credit card the following day. This is because my daughter is now a adult and no longer a child as is now 18.
What a rip off.
I have logged a complaint as every year my family get a year older. Will this be more changes to the policy!!!. Admiral are a greedy, money grabbing, unscrupulous company that I would NOT recommend.
The policy change was not mentioned in the call - just in email sent after it.
I will be changing my insurance to another company.”
“No one answers the telephone and I urgently need to get in touch with you. Very poor service I will be changing insurers at renewal regardless of price.”
“Since I joined in June I can't access my online account or reset the password and have telephoned several times. They have promised to email me but nothing arrives and now you can't even telephone them because they have an issue! I won't be renewing in fact I might just change company anyway because I have no confidence in them”
