“I am very very pleased with this insurance company, I had a car accident which was a 3rd party’s fault not mine and they helped out so much even got a courtesy car the next day, they went out of there way to help me much appreciated 100% recommend”
“Always been good to me but seemed very upset when I asked to cancel policy, they just could not compete with cost. Even allowed them to quote for home insurance which was still more expensive even with multi discount with what am currently paying.”
“My car was stolen on 20th of October 2018... Yes thats correct 2018 a year ago!
I was treated like a criminal trying to say I made it out like it was stolen. When I was attacked at the car keys taken and the car later found crashed, police took forever as well to get the DNA results. Finally proved I was not the driver they closed the case June 2019.
Admiral still refuse to pay out until they get a full report. Someone please explain to me how it takes 4 months to get something sent across?
In all that time I have been paying £490 a month for the car. I'am paying for a car I have not had nearly for 13 months. Its really made my life stressful and affected my health.
My new car I made sure I stayed well away from Admiral and I also got my parents to change over as well.”
“My car was stolen on 20th of October 2018... Yes thats correct 2018 a year ago!
I was treated like a criminal trying to say I made it out like it was stolen. When I was attacked at the car keys taken and the car later found crashed, police took forever as well to get the DNA results. Finally proved I was not the driver they closed the case June 2019.
Admiral still refuse to pay out until they get a full report. Someone please explain to me how it takes 4 months to get something sent across?
In all that time I have been paying £490 a month for the car. I'am paying for a car I have not had nearly for 13 months. Its really made my life stressful and affected my health.
My new car I made sure I stayed well away from Admiral and I also got my parents to change over as well.”
“Had the worst experience ever with Admiral Insurance. After we were involved in a crash, their "investigator" failed to get CCTV footage that showed the other driver was liable. They then said that their investigation was based on photos both drivers supplied and Google Maps. Admiral then rolled over and said that I was fully liable, rather than sharing equal responsibility because they had failed to obtain the CCTV footage. Not to be trusted.”
“I suspect that those of you that are giving Admiral 4 or 5 stars are basing it on the fact that you got a cheap quote? Admiral are hopeless in the event of a claim:
Poor Payout - Bottom book values that they will not negotiate with you - you will end up out of pocket. Even if the claim is via a 3rd party and not your fault!
Poor customer service: Rude arrogant and incompetent staff. Bullying tactics are used. Particularly when they have collected your car - that you cant get back....
Ive been waiting 8 weeks for a payout. No car, no money, no courtesy car. They are pathetic.
Please avoid. You wiull be glad you did if you are unlucky enough to need to claim.”
“I had been a loyal customer with Admiral for several years. I thought that they were a professional company. This is indeed not the case and becomes immediately apparrent as soon as you need to make a claim. Please avoid. they are cheap for a reason. The expense will come if you need to claim:
Less than bottom book payout - no room for negotatiation.
Will not allow you to buy the slavage back - so if you have a car that you want to keep / repair dont let them take it.
Good luck getting a courtesy car.
Best advice is not to use them. The Ryanair of car insurance. And that unfair to Ryanair.”
“Would not recommend. They are here to cover you when accidents happen however they have failed to do so! Smallest bump and they cannot settle it and left it go to further!”
“Avoid this insurance company at all costs.. they have stolen money from a business account without authorisation..
This is criminal and this company needs to go under..”
“Money for insurance payment after my daughter car accident were taken off the account 10 days before the discussed date on the phone with customer service. Absolutely outrageous and unlawful to do this. I don't think people know what they doing.worst company ever.”
“They don’t pay out for Thomas Cook failure even on platinum account but multitrip do!! My daughters £15 a year insurance is giving her the money my admiral is not!”
“I wish I could rate them lower. I have a home insurance policy and motor insurance policy with them. I had submitted a home insurance claim with them couple of months ago for a bathroom leak. The leak damaged the dining room ceiling downstairs along with the chair pads of the dining table. A company called Claims Consortium Group (CCG) deal with home insurance claims for Admiral. After months of delaying and chasing them, they came back with a pay out which was 10% of the what the bathroom fitters / plumbers had estimated it would cost. The whole point of insurance is to provide assurance & coverage when things go wrong. Admiral is there just to take your money and harass you when you are in a worse mental state. Never again.”
“Terrible customer service no interest in existing customers. I was charged £19 to change one digit in my address. I moved from a ground floor flat to a first floor flat but according to the man I spoke to there is no difference in the security so told me my premium would stay the same. An absolute scam avoid at all costs. I for one will never go near them again.”
