General Accident Reviews

3.0 Rating 571 Reviews
50 %
of reviewers recommend General Accident
3.0
Based on 571 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week

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Anonymous
Anonymous  // 01/01/2019
Not able to add NCD from previous insurance. No telephone support absolute joke of a company. Avoid at all costs high interest rates monthly too
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Posted 4 years ago
Bought policy for my son. He goes abroad to study. Car is not used and so my wife takes it out. She turns into the main road nearby at 06:30 which is 30mph, goes over the limit briefly and remembers the box and reduces speed to the limit (not condoning 'speeding' but I think that we are all grown up here.) Did this three days in a row. Policy immediately cancelled. My son appeals and informs them that he will suffer due to this sanction and he had no control of events. Not interested. Yes, there was speeding, yes I know the terms. BUT come on, discretion would work here as son is now penalised as he has to declare that he has a policy cancelled. I looked on another review site and we are not alone. Yes they are cheap, but it appears large amount of cancelled policies, £175 'admin fee' (Really - for what exactly). To be honest I think they are a disgrace and would strongly recommend that you do NOT use them
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Posted 4 years ago
Worse company going. Yes was cheap to insurance my car with a box. Kept eye on my Score like advise to. Was always good or excellent. Then had a text to say I was speeding. They just changed the speed on a road I drive on. Tried to phone to talk to someone and explain. Has box didn't register I was speeding. No joy they have no number so all contact by email which takes ages and different person replays. They then text to say they cancelling my insurance and charging me for it. What a joke. So cancelled myself. AVOID AVOID. This wasn't my 1st box insurance but it's my last never had problem with 1st box insurance but was a different company. Have learnt cheapest anit always the best. Only gave one star has no option of none
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Posted 4 years ago
N/a
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(Car Insurance) - Posted 4 years ago
It's online only, but it's impossible to speak to someone if you are unable to get online. Which happens most of the time. Would not go with them again
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(Car Insurance) - Posted 4 years ago
I cancelled my policy in March as I sold my car. They didn't cancel it till April and have refused to send a refund for the remaining 8 months. I've emailed them again a number of times as there is no phone number to contact them. Still no answer.
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Posted 4 years ago
Hi. Really sorry can't comment at all really found it easy to buy but that's all I have done thank goodness not needed anything else from them so far.
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(Car Insurance) - Posted 4 years ago
Excellent efficient Company,with lots of competition,they exceeded all others
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(Car Insurance) - Posted 4 years ago
Hoome wife
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Posted 4 years ago
Very easy to set up on internet
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(Car Insurance) - Posted 4 years ago
Up til now I have no problems with general accident, I spoke to them when I decided to go with them, they talked me through the agreement and I accepted there and then
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(Car Insurance) - Posted 4 years ago
AVOID!!! I went with this company due to it being the cheapest. However, months down the line they cancelled my policy due to black box scores. I was not contacted about this. I tried to contact them but they had no telephone line. I had to make a new quote to actually be able to speak to somebody. Absolutely appalling customer service. I certainly paid the price for using a terrible company like these.
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Posted 4 years ago
I will NEVER renew or recommend anyone to general accident. Been with them 2 years and never claimed. However, im in a non fault claim and 3rd party dealing with all my claim car and personal injury. I have been trying to change my policy, amend my policy, and take out gap insurance, plus ask about legal protection. I tried to do on line but does not give options , quotes etc. Or answer 2 questions so i asked for a call . The reply was if i want a call to discuss my policy then i will be charged administration fee. .how do they get away with this. Im 5 days off getting my new car i fear i will get nowhere. I cant talk to a pc . I need a human being to go tho options. My advice STAY CLEAR of this company . Never again will i use
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Posted 4 years ago
First class very A1in every department Highly recommend
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(Car Insurance) - Posted 4 years ago
30 mins on the phone and still no answer. just want to know what the clause means re no cover for theft if thatcham item not used. car comes with a factory alarm. nothing to say how long i have to wait. consider this poor customer service when they want my money,,
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Posted 4 years ago
I insured my car because the quote offered was reasonable. I have not had any dealing with General Accident since buying my policy so I can’t offer any criticism, good or bad.
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(Car Insurance) - Posted 4 years ago
They seem ok but you have to download and print everything which is ok if you have a printer, I didn't know this when I took the policy out if I had I may not have taken it out.
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(Car Insurance) - Posted 4 years ago
Expensive to leave - will not be renewing for the other car I have a policy with them Cannot recommend
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(Car Insurance) - Posted 4 years ago
Telematics lack of customer services
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Posted 4 years ago
Cheapest insurance that was around to be honest
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(Car Insurance) - Posted 4 years ago
General Accident is rated 3.0 based on 571 reviews