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Marks & Spencer Reviews

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 16th January 2026

Marks & Spencer 1 star review on 18th September 2025

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no problems with the provider.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Easy to insure with. No problems with the filling in of forms on line.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“The policy was very competitive, cover was quickly arranged and the terms of the policy clear as you would expect from Marks & Spencer.”

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(Car Insurance) - Posted 11 years ago

“I used go compare to find a good deal, M&S suited my needs, it was quick and efficiant.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Never had a problem with our car insurance and there prices where great we shall wait and see what they offer us this year.”

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(Car Insurance) - Posted 11 years ago

“My policy is due for renewal in February. I would like to stay with Marks and "Spencer so hopefully my renewal premium will be satisfactory to me .”

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(Car Insurance) - Posted 11 years ago

“Excellent service on a variety of subjects.”

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(Car Insurance) - Posted 11 years ago

“very friendly and helpful service.”

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(Car Insurance) - Posted 11 years ago

“Well worth the money .”

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(Car Insurance) - Posted 11 years ago

“Very happy with the service provided would recommend, many thanks.”

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(Car Insurance) - Posted 11 years ago

“FAST SIMPLE AND EFFICIENT.”

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(Car Insurance) - Posted 11 years ago

“i found the overall cover by M&S ideal for what i wanted, will most likely renew at the end of this month if the cost does not increase.”

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(Car Insurance) - Posted 11 years ago

“Very happy.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Excellent service. A pleasureto deal with and I got the policy that I wanted with ease.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“many thanks I hope to renew my policy this year.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“I found the site very easy to use all the information is there, I would definitely use this site again and check M&S for future policy.”

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(Car Insurance) - Posted 11 years ago

“I had to make a call to ask if I could add someone to my policy the operator was very helpful.”

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(Car Insurance) - Posted 11 years ago

“No problems.”

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(Car Insurance) - Posted 12 years ago

“Good insurance.”

Helpful Report

(Car Insurance) - Posted 12 years ago

“Marks n spencer have been excellent to be woth staff couldnt be nicer.”

Helpful Report

(Car Insurance) - Posted 12 years ago

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Marks & Spencer is rated 2.1 based on 1,330 reviews