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Marks & Spencer Reviews

2.1 Rating 1,232 Reviews
25 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,232 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025
Anonymous
Marks & Spencer 1 star review on 25th July 2025
Anonymous
Marks & Spencer 1 star review on 28th June 2025
Anonymous
Marks & Spencer 1 star review on 4th April 2025
Diane S
Marks & Spencer 1 star review on 1st April 2025
Anonymous
Marks & Spencer 1 star review on 31st March 2025
Sue
Marks & Spencer 1 star review on 30th March 2025
Anonymous
461
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Frank
Verified Buyer
“Excellent service on a variety of subjects.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Yan Shou
Verified Buyer
“very friendly and helpful service.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Well worth the money .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Ian Peter
Verified Buyer
“Very happy with the service provided would recommend, many thanks.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“FAST SIMPLE AND EFFICIENT.”
Helpful Report
(Car Insurance) - Posted 10 years ago
William
Verified Buyer
“i found the overall cover by M&S ideal for what i wanted, will most likely renew at the end of this month if the cost does not increase.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Very happy.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Natalie
Verified Buyer
“Excellent service. A pleasureto deal with and I got the policy that I wanted with ease.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“many thanks I hope to renew my policy this year.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Christine
Verified Buyer
“I found the site very easy to use all the information is there, I would definitely use this site again and check M&S for future policy.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I had to make a call to ask if I could add someone to my policy the operator was very helpful.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“No problems.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Senaze
Verified Buyer
“Good insurance.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Marks n spencer have been excellent to be woth staff couldnt be nicer.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Marks & Spencer is rated 2.1 based on 1,232 reviews
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