Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service when needing assisting in fitting room, great advice from a wonderful member of staff in their underwear department, made shopping for underwear for my wedding day a great experience”

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Posted 7 years ago

“The shops was clearly laid out, very well stocked, helpful well informed staff. A pleasure to shop in.”

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Posted 7 years ago

“Good prompt ordering and delivery or collection services. Reliable sizing.”

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Posted 7 years ago

“Always good service,no one else on the high street are as good.Value for money and usually good quality.Food always delicious,my family love it. A pleasure to shop here.”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

“Always prompt delivery , never have to collect from town, always collect from local food hall, no delivery charges, still love good old Marks and Sparks !”

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Posted 7 years ago

“Shopping at a number of stores both full retail and smaller food outlets during our trip to Europe was excellent. Great value for your money, and the staff was always very helpful. Would recommend this outlet to all travellers as a go to store.”

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Posted 7 years ago

“Top notch service that I have come to expect from M and S over the years!”

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Posted 8 years ago

“A simple and clear process to renew my car insurance - no problems.”

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(Car Insurance) - Posted 8 years ago

“easy site to deal with good value will more than than for sure insure again with m&S”

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(Car Insurance) - Posted 8 years ago

“Very good service.”

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(Car Insurance) - Posted 8 years ago

“This is the first time I bought insurance.It gives me peace of mond”

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(Pet Insurance) - Posted 8 years ago

“Unfortunately I had to give up my car for health reasons but M & S were absoletly great and helped me to close my account”

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(Car Insurance) - Posted 8 years ago

“good”

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(Car Insurance) - Posted 8 years ago

“Very pleased with the way you dealt with the whole thing highly recommended”

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