Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast deliver with updates and clear return options”

Helpful Report

Posted 9 years ago

“M&S continue to provide great value for money together with great customer service, something which is rare these days! Thank you M&S”

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Posted 9 years ago

“Helpful staff. Friendly and courteous. Good quality clothing.”

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Posted 9 years ago

“Good variety of Quality merchandise with pleasant, helpful staff.”

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Posted 9 years ago

“Always get the order on time, quality always good. Customer Service very easy to contact and always helpful. Never a problem with this company.”

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Posted 9 years ago

“Very pleasant sales lady, apologised for not being at the till, she was also manning the changing room, plenty of space in the changing room,”

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Posted 9 years ago

“Easy to use website. Easy to collect items in store on a date of my choosing”

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Posted 9 years ago

“Friendly and helpful team”

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Posted 9 years ago

“Excellent customer service when needing assisting in fitting room, great advice from a wonderful member of staff in their underwear department, made shopping for underwear for my wedding day a great experience”

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Posted 9 years ago

“The shops was clearly laid out, very well stocked, helpful well informed staff. A pleasure to shop in.”

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Posted 9 years ago

“Good prompt ordering and delivery or collection services. Reliable sizing.”

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Posted 9 years ago

“Always good service,no one else on the high street are as good.Value for money and usually good quality.Food always delicious,my family love it. A pleasure to shop here.”

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Posted 9 years ago

“Shopping at a number of stores both full retail and smaller food outlets during our trip to Europe was excellent. Great value for your money, and the staff was always very helpful. Would recommend this outlet to all travellers as a go to store.”

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Posted 9 years ago

“excellent service”

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Posted 9 years ago

“Always prompt delivery , never have to collect from town, always collect from local food hall, no delivery charges, still love good old Marks and Sparks !”

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Posted 9 years ago

“The staff were courteous, polite and helpful”

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Posted 9 years ago

“Top notch service that I have come to expect from M and S over the years!”

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Posted 10 years ago

“A simple and clear process to renew my car insurance - no problems.”

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(Car Insurance) - Posted 10 years ago

“easy site to deal with good value will more than than for sure insure again with m&S”

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(Car Insurance) - Posted 10 years ago

“Very good service.”

Helpful Report

(Car Insurance) - Posted 10 years ago

Marks & Spencer is rated 2.1 based on 1,330 reviews