Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the perfect jacket in the perfect colour for a forthcoming wedding, style was exactly as I expected and the length and fabric all excellent value for money.”

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Posted 7 years ago

“quality products”

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Posted 7 years ago

“Fast next day delivery”

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Posted 7 years ago

“Excellence at its best! Quality food. And the autograph collection is nice and niche!”

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Posted 7 years ago

“Items were perfect and delivery was quick stated within 4 days however came in 2 so i was happy. I found the website not as user friendly as i would like , i thought there was a lot of options but sometimes thats overkill”

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Posted 7 years ago

“Very friendly service and quick to help me with my items would definitely be going back there.”

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Posted 7 years ago

“Very happy with the delivery service & quality of the product. Also kept well informed of the whole process from ordering to the delivery. Packaging of the product (shoes) very good.”

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Posted 7 years ago

“Easy to order. Delivery Quick.”

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Posted 7 years ago

“Customer service, fast delivery and quality goods. Love M&S”

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Posted 7 years ago

“They have fantastically discounted prices on some lovely food near the close of the store.”

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Posted 7 years ago

“Easy online shopping from a store well known for quality. Quick delivery to my local branch.”

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Posted 7 years ago

“Always good staff and can always get what I need”

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Posted 7 years ago

“Excellent service and excellent products.”

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Posted 7 years ago

“Easily placed my order online and able to collect at my leisure, at my local store. Excellent service.”

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Posted 7 years ago

“The customer experience is excellent and their produce is at a consistently high standard. Their 3 for £10 deals in the food store are really good value for money and their fruit and vegetables are always reasonably priced and good quality. I always get a friendly greeting and I use their travel money store also every time I travel. Even though there may be other places with better conversion rates, I always use M&S because of their excellent customer service.”

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Posted 7 years ago

“good quality, lovely food,”

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Posted 7 years ago

“Lovely and great value £10 meal deal”

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Posted 7 years ago

“The staff are always very helpful and happy to advise customers and also guiding to the department if you can't find what you want.”

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Posted 7 years ago

“I really like the food,wine,flowers and confectionary. Just bought some lovely presented boxes of sweets and Turkish delight and cake and flowers for my daughters birthday.”

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Posted 7 years ago

“Excellent Service, ordered online one evening and arrived at the store the next day for collection!”

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Posted 7 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews