Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,319 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff are very knowledgeable,and very polite ,and always ready with a smile I shop regularly in the Boston store ,food mainly . It's always top class good quality food . Served by good looking staff that all smell delightful and look immaculate. Any single ladies . Even the classic ladies all look good . They all get on never back biting or saying bad things about anyone . Marks bosses should be very proud ,because no matter what the position is in the store it's them that make it and bring me back time and time again . The girls are ambassadors for marks ,and they certainly live up to it . One girl today in Boston store called Rebecca ,she is on training and going to Skegness store at a later date . Rebecca was most helpful and very kind pointing out the different breads ,she is good for marks top girl and looked a peach . Pretty face full of honesty .The name Rebecca means HELPER how fitting Plus the name Rebecca comes from the Hebrew language and is used in the New Testament and the other spelling is Rebekah which is used in the old testaments,meaning TO TIE THE NOOSE and she did just that in her manners which were I may add impeccable,like all the staff are Top Girl ,I just wish I was a bit younger ,I would certainly joining you on bread recognition.”

Helpful Report

Posted 8 years ago

“Loverly selection of autumn coats and jackets , if going away on holiday a nice selection of tee shirts,shorts for the ladies you can still get all summer tee shirts,skirts ,dress for evenings ware .”

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Posted 8 years ago

“Excellent service and excellent products.”

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Posted 8 years ago

“It sent me all the items I asked for and because I needed to return some, they acknowledged the return and my money was back in my account in a few days”

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Posted 8 years ago

“Beautiful, quality baby clothes and the staff interacted with our children which is always a lovely thing to do”

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Posted 8 years ago

“Good quality school uniform. Ordered online and picked up in shop. My son finds the trousers very comfy.”

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Posted 8 years ago

“Excellent customer service, friendly staff at tills always have a chat whilst serving. Find food to be of good quality and shop regularly for provisions. Women's clothing is good quality and reasonably priced with a great selection for all occasions”

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Posted 8 years ago

“Great customer assistants, always willing to help. Especially the one in St. Albans.”

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Posted 8 years ago

“I found the perfect jacket in the perfect colour for a forthcoming wedding, style was exactly as I expected and the length and fabric all excellent value for money.”

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Posted 8 years ago

“quality products”

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Posted 8 years ago

“Fast next day delivery”

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Posted 8 years ago

“Excellence at its best! Quality food. And the autograph collection is nice and niche!”

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Posted 8 years ago

“Items were perfect and delivery was quick stated within 4 days however came in 2 so i was happy. I found the website not as user friendly as i would like , i thought there was a lot of options but sometimes thats overkill”

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Posted 8 years ago

“Very happy with the delivery service & quality of the product. Also kept well informed of the whole process from ordering to the delivery. Packaging of the product (shoes) very good.”

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Posted 8 years ago

“Easy to order. Delivery Quick.”

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Posted 8 years ago

“Customer service, fast delivery and quality goods. Love M&S”

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Posted 8 years ago

“They have fantastically discounted prices on some lovely food near the close of the store.”

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Posted 8 years ago

“Easy online shopping from a store well known for quality. Quick delivery to my local branch.”

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Posted 8 years ago

“Always good staff and can always get what I need”

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Posted 8 years ago

“Easily placed my order online and able to collect at my leisure, at my local store. Excellent service.”

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Posted 8 years ago

Marks & Spencer is rated 2.1 based on 1,319 reviews