Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.14

2.1 Rating 1,137 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,137 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Julie

Marks & Spencer 1 star review on 20th March 2024

Diana Marshall

426

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Delivery Quick.”

Helpful Report

Posted 6 years ago

“Customer service, fast delivery and quality goods. Love M&S”

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Posted 6 years ago

“They have fantastically discounted prices on some lovely food near the close of the store.”

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Posted 6 years ago

“Easy online shopping from a store well known for quality. Quick delivery to my local branch.”

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Posted 6 years ago

“Always good staff and can always get what I need”

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Posted 6 years ago

“Excellent service and excellent products.”

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Posted 6 years ago

“Easily placed my order online and able to collect at my leisure, at my local store. Excellent service.”

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Posted 6 years ago

“The customer experience is excellent and their produce is at a consistently high standard. Their 3 for £10 deals in the food store are really good value for money and their fruit and vegetables are always reasonably priced and good quality. I always get a friendly greeting and I use their travel money store also every time I travel. Even though there may be other places with better conversion rates, I always use M&S because of their excellent customer service.”

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Posted 6 years ago

“good quality, lovely food,”

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Posted 6 years ago

“Lovely and great value £10 meal deal”

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Posted 6 years ago

“The staff are always very helpful and happy to advise customers and also guiding to the department if you can't find what you want.”

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Posted 6 years ago

“I really like the food,wine,flowers and confectionary. Just bought some lovely presented boxes of sweets and Turkish delight and cake and flowers for my daughters birthday.”

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Posted 6 years ago

“Excellent Service, ordered online one evening and arrived at the store the next day for collection!”

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Posted 6 years ago

“I bought a pair of trousers on line. They were in my local store next day at 12 noon. Great fit and great service.”

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Posted 6 years ago

“Recently visited their Lancaster store, bought shirts and General men's clothing, superb service from the lady assistant, she checked my Sparks card for any additional discounts available to me and then credited my account with the savings, which were substantial!! That's was without me asking her to provide the service.”

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Posted 6 years ago

“I ordered some plain cotton t shirts in different colours and they were lovely and comfortable. They were also not too short which is often a problem with tops.”

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Posted 6 years ago

“Pruchased roses and lilies for my daughters wedding . They were beautiful quality , beautiful colours and every flower opened and bloomed perfectly”

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Posted 6 years ago

“Anytime I need anything for my 4-year-old son, from school shoes to raincoat, birthday presents to reading books - Marks and Spencer are usually one of the first shops I try. I don't often need to go elsewhere. Their sizing is great (my son is very tall) and the quality is always there so things last until he has outgrown them. I also treat myself there too, but mainly I like to know that what I am buying for the little man is well-made. This Mum can highly recommend them!!!”

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Posted 6 years ago

“Good quality and affordable.”

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Posted 6 years ago

“Great clothing choice that fits well. Well packaged quick delivery. Easy returns service with quick refunds make it easy to order two sizes if unsure.”

Helpful Report

Posted 6 years ago

Marks & Spencer is rated 2.1 based on 1,137 reviews