Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of trousers on line. They were in my local store next day at 12 noon. Great fit and great service.”

Helpful Report

Posted 7 years ago

“Recently visited their Lancaster store, bought shirts and General men's clothing, superb service from the lady assistant, she checked my Sparks card for any additional discounts available to me and then credited my account with the savings, which were substantial!! That's was without me asking her to provide the service.”

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Posted 7 years ago

“I ordered some plain cotton t shirts in different colours and they were lovely and comfortable. They were also not too short which is often a problem with tops.”

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Posted 7 years ago

“Pruchased roses and lilies for my daughters wedding . They were beautiful quality , beautiful colours and every flower opened and bloomed perfectly”

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Posted 7 years ago

“Anytime I need anything for my 4-year-old son, from school shoes to raincoat, birthday presents to reading books - Marks and Spencer are usually one of the first shops I try. I don't often need to go elsewhere. Their sizing is great (my son is very tall) and the quality is always there so things last until he has outgrown them. I also treat myself there too, but mainly I like to know that what I am buying for the little man is well-made. This Mum can highly recommend them!!!”

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Posted 7 years ago

“Good quality and affordable.”

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Posted 7 years ago

“Great clothing choice that fits well. Well packaged quick delivery. Easy returns service with quick refunds make it easy to order two sizes if unsure.”

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Posted 7 years ago

“so easy to order and collect from shop”

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Posted 7 years ago

“I bought sunglasses for my daughter and she is very happy. The quality is great and I am happy as well.”

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Posted 7 years ago

“ordered online and easy to collect at any store”

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Posted 7 years ago

“Good quality everyday food. Reasonable prices, excellent customer service. What more could you want.”

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Posted 7 years ago

“Fast deliver with updates and clear return options”

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Posted 7 years ago

“M&S continue to provide great value for money together with great customer service, something which is rare these days! Thank you M&S”

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Posted 7 years ago

“Helpful staff. Friendly and courteous. Good quality clothing.”

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Posted 7 years ago

“Good variety of Quality merchandise with pleasant, helpful staff.”

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Posted 7 years ago

“Always get the order on time, quality always good. Customer Service very easy to contact and always helpful. Never a problem with this company.”

Helpful Report

Posted 7 years ago

“Very pleasant sales lady, apologised for not being at the till, she was also manning the changing room, plenty of space in the changing room,”

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Posted 7 years ago

“Easy to use website. Easy to collect items in store on a date of my choosing”

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Posted 7 years ago

“The staff were courteous, polite and helpful”

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Posted 7 years ago

“Friendly and helpful team”

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Posted 7 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews