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Marks & Spencer Reviews

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 16th January 2026

Marks & Spencer 1 star review on 18th September 2025

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I bought insurance.It gives me peace of mond”

Helpful Report

(Pet Insurance) - Posted 10 years ago

“Unfortunately I had to give up my car for health reasons but M & S were absoletly great and helped me to close my account”

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(Car Insurance) - Posted 10 years ago

“good”

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(Car Insurance) - Posted 10 years ago

“Very pleased with the way you dealt with the whole thing highly recommended”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I was very impressed how easy it was to do my car insurance on line .”

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(Car Insurance) - Posted 10 years ago

“Its the best provider”

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(Car Insurance) - Posted 10 years ago

“Excellent response to my claim, regular communication and support. Very impressed with claims manager.”

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(Car Insurance) - Posted 10 years ago

“Everithing it's very good and not expensive”

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(Car Insurance) - Posted 10 years ago

“I found M&S Insurance very helpful and polite to deal with. I did have to make a claim and the person that I spoke to and who was assigned to help me with the claim was very supported and explained everything that I had to do and it was so easy.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very competive excellent fast online service”

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(Car Insurance) - Posted 10 years ago

“I chose Marks and Spencer as they are a well known company and the person who I spoke to when purchasing the policy was polite and knowledgeable about the type of insurance I wanted. The policy was also reasonably priced.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I have been surprised by patience and clarity of customer service people. I wish all the other insurance workers are like them!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Fully satisfied with extent of cover and premium charged. I have not needed to make a claim as yet, so I am not able to rate this most important element of the policy.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“not needed to make a claim, but the quality of service and the product has been great.”

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(Car Insurance) - Posted 10 years ago

“Very pleased!”

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(Car Insurance) - Posted 10 years ago

“Got a lot of things included in the price which with other companies were extras”

Helpful Report

(Car Insurance) - Posted 10 years ago

“quick and easy to set up, will definitely be using m and s car insurance again. not badly priced either”

Helpful Report

(Car Insurance) - Posted 10 years ago

“quick, good value and very responsive to any alterations”

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(Car Insurance) - Posted 10 years ago

“Excellent insurance price beat my previous insurance companies Aviva and axa by £80 plus extra cover ie windscreen,breakdown and hire car .”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Easy online application. Very Efficent claim service.”

Helpful Report

(Pet Insurance) - Posted 11 years ago

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Marks & Spencer is rated 2.1 based on 1,330 reviews