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Marks & Spencer Reviews

2.1 Rating 1,218 Reviews
25 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,218 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Tracey
Verified Buyer
“Very competive excellent fast online service”
Helpful Report
(Car Insurance) - Posted 9 years ago
Alan
Verified Buyer
“I chose Marks and Spencer as they are a well known company and the person who I spoke to when purchasing the policy was polite and knowledgeable about the type of insurance I wanted. The policy was also reasonably priced.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Janina
Verified Buyer
“I have been surprised by patience and clarity of customer service people. I wish all the other insurance workers are like them!”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Fully satisfied with extent of cover and premium charged. I have not needed to make a claim as yet, so I am not able to rate this most important element of the policy.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“not needed to make a claim, but the quality of service and the product has been great.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Barbara
Verified Buyer
“Very pleased!”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Got a lot of things included in the price which with other companies were extras”
Helpful Report
(Car Insurance) - Posted 9 years ago
Wayne
Verified Buyer
“quick and easy to set up, will definitely be using m and s car insurance again. not badly priced either”
Helpful Report
(Car Insurance) - Posted 9 years ago
Mark
Verified Buyer
“quick, good value and very responsive to any alterations”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Excellent insurance price beat my previous insurance companies Aviva and axa by £80 plus extra cover ie windscreen,breakdown and hire car .”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Easy online application. Very Efficent claim service.”
Helpful Report
(Pet Insurance) - Posted 9 years ago
Thomas
Verified Buyer
“Very easy and at a price which I was quite happy with !”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“very good value”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Great pet insurance at a reasonable price. V good value”
Helpful Report
(Pet Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Easy”
Helpful Report
(Car Insurance) - Posted 9 years ago
M C
Verified Buyer
“Excellent price, no problems.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“good service no problems”
Helpful Report
(Car Insurance) - Posted 9 years ago
Andrew
Verified Buyer
“It just made it easy to see what options were available...simple as”
Helpful Report
(Car Insurance) - Posted 9 years ago
Margaret
Verified Buyer
“Hi hope that you will give me a good price this as I will be looking around for good prices”
Helpful Report
(Car Insurance) - Posted 9 years ago
Neville
Verified Buyer
“Excellent service , communication was first class, and payment was very quick 10/10”
Helpful Report
(Pet Insurance) - Posted 9 years ago
Marks & Spencer is rated 2.1 based on 1,218 reviews
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