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Marks & Spencer Reviews

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 30th March 2025

461

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It just made it easy to see what options were available...simple as”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Hi hope that you will give me a good price this as I will be looking around for good prices”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Excellent service , communication was first class, and payment was very quick 10/10”

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(Pet Insurance) - Posted 9 years ago

“First class service. Young man most helpful when dealing with my enquiry. Have no qualms about renewing with M & S.”

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(Car Insurance) - Posted 10 years ago

“Customer service were really helpful and efficient in helping me make changes to my policy”

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(Car Insurance) - Posted 10 years ago

“Very good all round ,pleased customer.”

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(Car Insurance) - Posted 10 years ago

“Very helpful customer services. Answered all our queries efficiently.”

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(Car Insurance) - Posted 10 years ago

“Quite satisfied with service”

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(Car Insurance) - Posted 10 years ago

“Easy n quick got the best deal around gutted I didn't receive my meerkat bear though”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I have renewed my car insurance online for the past 7 years - it's the easiest and most competitive way of buying car insurance.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Great service from marks Spencer how ever the garage they use to repair had a long delay in sorting my replacement can and cancelled my booked once. I also never received my free gift from go compare”

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(Car Insurance) - Posted 10 years ago

“Really easy to understand deffo recomend”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Speedy to Establish Policy and competatively priced.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“very good.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Had a prang in which I was at fault. Service from M&S was superb from first phone call to the return of my repaired vehicle.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Provider processed my insurance claim very efficiently. They kept in touch throughout the process until my claim against another driver was settled. I would recommend the insurer to others and I would have no hesitation in renewing my policy with the same company.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very helpful with any questions and very understanding . Just about to move phoned up for new quote, was very very happy with the help I got”

Helpful Report

(Car Insurance) - Posted 10 years ago

“As with all M & S products, this is first class.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I found M&S car insurance very easy to obtain and very well explained. Cost. Very competitive.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“As I have not made a claim I cannot make any remarks about that. I only know it was a lot cheaper than other pet insurers.”

Helpful Report

(Pet Insurance) - Posted 10 years ago

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Marks & Spencer is rated 2.1 based on 1,232 reviews