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Marks & Spencer Reviews

2.1 Rating 1,330 Reviews
23 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,330 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 17th January 2026
Sarah
Marks & Spencer 1 star review on 16th January 2026
Graham G
Marks & Spencer 1 star review on 18th September 2025
Anonymous
470
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Thomas
Verified Buyer
“Very easy and at a price which I was quite happy with !”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“very good value”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Great pet insurance at a reasonable price. V good value”
Helpful Report
(Pet Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Easy”
Helpful Report
(Car Insurance) - Posted 11 years ago
M C
Verified Buyer
“Excellent price, no problems.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“good service no problems”
Helpful Report
(Car Insurance) - Posted 11 years ago
Andrew
Verified Buyer
“It just made it easy to see what options were available...simple as”
Helpful Report
(Car Insurance) - Posted 11 years ago
Margaret
Verified Buyer
“Hi hope that you will give me a good price this as I will be looking around for good prices”
Helpful Report
(Car Insurance) - Posted 11 years ago
Neville
Verified Buyer
“Excellent service , communication was first class, and payment was very quick 10/10”
Helpful Report
(Pet Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“First class service. Young man most helpful when dealing with my enquiry. Have no qualms about renewing with M & S.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Carole
Verified Buyer
“Customer service were really helpful and efficient in helping me make changes to my policy”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Very good all round ,pleased customer.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Patricia
Verified Buyer
“Very helpful customer services. Answered all our queries efficiently.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Quite satisfied with service”
Helpful Report
(Car Insurance) - Posted 11 years ago
Joanna
Verified Buyer
“Easy n quick got the best deal around gutted I didn't receive my meerkat bear though”
Helpful Report
(Car Insurance) - Posted 11 years ago
Jane
Verified Buyer
“I have renewed my car insurance online for the past 7 years - it's the easiest and most competitive way of buying car insurance.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Great service from marks Spencer how ever the garage they use to repair had a long delay in sorting my replacement can and cancelled my booked once. I also never received my free gift from go compare”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Really easy to understand deffo recomend”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Speedy to Establish Policy and competatively priced.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“very good.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Marks & Spencer is rated 2.1 based on 1,330 reviews
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