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Marks & Spencer Reviews

2.1 Rating 1,218 Reviews
25 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,218 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Anonymous
Verified Buyer
“First class service. Young man most helpful when dealing with my enquiry. Have no qualms about renewing with M & S.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Carole
Verified Buyer
“Customer service were really helpful and efficient in helping me make changes to my policy”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Very good all round ,pleased customer.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Patricia
Verified Buyer
“Very helpful customer services. Answered all our queries efficiently.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Quite satisfied with service”
Helpful Report
(Car Insurance) - Posted 9 years ago
Joanna
Verified Buyer
“Easy n quick got the best deal around gutted I didn't receive my meerkat bear though”
Helpful Report
(Car Insurance) - Posted 9 years ago
Jane
Verified Buyer
“I have renewed my car insurance online for the past 7 years - it's the easiest and most competitive way of buying car insurance.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Great service from marks Spencer how ever the garage they use to repair had a long delay in sorting my replacement can and cancelled my booked once. I also never received my free gift from go compare”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Really easy to understand deffo recomend”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Speedy to Establish Policy and competatively priced.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“very good.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Had a prang in which I was at fault. Service from M&S was superb from first phone call to the return of my repaired vehicle.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Douglas
Verified Buyer
“Provider processed my insurance claim very efficiently. They kept in touch throughout the process until my claim against another driver was settled. I would recommend the insurer to others and I would have no hesitation in renewing my policy with the same company.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Amanda
Verified Buyer
“Very helpful with any questions and very understanding . Just about to move phoned up for new quote, was very very happy with the help I got”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“As with all M & S products, this is first class.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“I found M&S car insurance very easy to obtain and very well explained. Cost. Very competitive.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Brenda
Verified Buyer
“As I have not made a claim I cannot make any remarks about that. I only know it was a lot cheaper than other pet insurers.”
Helpful Report
(Pet Insurance) - Posted 10 years ago
Mary
Verified Buyer
“Not had to claim but favourable price, everything came through on time and I like the key for in case I loose the key”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Found it very easy to purchase and the policy had all the features I wanted at a very competitive price.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“got rear ended m+s sorted it all out very quickly”
Helpful Report
(Car Insurance) - Posted 10 years ago
Marks & Spencer is rated 2.1 based on 1,218 reviews
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