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Marks & Spencer Reviews

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 16th January 2026

Marks & Spencer 1 star review on 18th September 2025

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a prang in which I was at fault. Service from M&S was superb from first phone call to the return of my repaired vehicle.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Provider processed my insurance claim very efficiently. They kept in touch throughout the process until my claim against another driver was settled. I would recommend the insurer to others and I would have no hesitation in renewing my policy with the same company.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Very helpful with any questions and very understanding . Just about to move phoned up for new quote, was very very happy with the help I got”

Helpful Report

(Car Insurance) - Posted 11 years ago

“As with all M & S products, this is first class.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“I found M&S car insurance very easy to obtain and very well explained. Cost. Very competitive.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“As I have not made a claim I cannot make any remarks about that. I only know it was a lot cheaper than other pet insurers.”

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(Pet Insurance) - Posted 11 years ago

“Not had to claim but favourable price, everything came through on time and I like the key for in case I loose the key”

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(Car Insurance) - Posted 11 years ago

“Found it very easy to purchase and the policy had all the features I wanted at a very competitive price.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“got rear ended m+s sorted it all out very quickly”

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(Car Insurance) - Posted 11 years ago

“No hassle, good price insurance. Would recommend.”

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(Car Insurance) - Posted 11 years ago

“very easy and straight forward.”

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(Car Insurance) - Posted 11 years ago

“everyone was very helpful pleasure to deal with thankyou”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Everything was very easy to set up and anything I needed to know was explained fully.”

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(Car Insurance) - Posted 11 years ago

“Having lost my diamond from my ring. Marks and Spencer were helpful, and prompt in dealing with my claim. I would recommend them and hope to renew with them this year.”

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(Home Insurance) - Posted 11 years ago

“Had breakdown on m 6 motorway ,phoned the help line R A C attended we were back on the our journey in just over an hour ,great”

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(Car Insurance) - Posted 11 years ago

“Very Cheap - haven't needed to use it yet. Wee dog in good health!”

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(Pet Insurance) - Posted 11 years ago

“Found service to be good and will use again if the renewal price is good”

Helpful Report

(Car Insurance) - Posted 11 years ago

“The service was very good all round and I would be happy to recommend this product/service to family and friends”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Excellent customer service, easy to get through on the phone. Would highly recommend.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“All fine, I have been with M & S for 4 years no claims in that time. The re-newal is always higher then a new customer, but they do negotiate.”

Helpful Report

(Car Insurance) - Posted 11 years ago

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Marks & Spencer is rated 2.1 based on 1,330 reviews