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Marks & Spencer Reviews

2.1 Rating 1,218 Reviews
25 %
of reviewers recommend Marks & Spencer
Company Reviews Questions Metrics
2.1
Based on 1,218 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Marks & Spencer Reviews
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Anonymous
Verified Buyer
“No hassle, good price insurance. Would recommend.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“very easy and straight forward.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“everyone was very helpful pleasure to deal with thankyou”
Helpful Report
(Car Insurance) - Posted 10 years ago
Malcolm
Verified Buyer
“Everything was very easy to set up and anything I needed to know was explained fully.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Karen
Verified Buyer
“Having lost my diamond from my ring. Marks and Spencer were helpful, and prompt in dealing with my claim. I would recommend them and hope to renew with them this year.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Vivian
Verified Buyer
“Had breakdown on m 6 motorway ,phoned the help line R A C attended we were back on the our journey in just over an hour ,great”
Helpful Report
(Car Insurance) - Posted 10 years ago
Eileen
Verified Buyer
“Very Cheap - haven't needed to use it yet. Wee dog in good health!”
Helpful Report
(Pet Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Found service to be good and will use again if the renewal price is good”
Helpful Report
(Car Insurance) - Posted 10 years ago
Susan
Verified Buyer
“The service was very good all round and I would be happy to recommend this product/service to family and friends”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Excellent customer service, easy to get through on the phone. Would highly recommend.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Paul
Verified Buyer
“All fine, I have been with M & S for 4 years no claims in that time. The re-newal is always higher then a new customer, but they do negotiate.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anne
Verified Buyer
“Had no problems with the provider.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Easy to insure with. No problems with the filling in of forms on line.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“The policy was very competitive, cover was quickly arranged and the terms of the policy clear as you would expect from Marks & Spencer.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Susan
Verified Buyer
“I used go compare to find a good deal, M&S suited my needs, it was quick and efficiant.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Never had a problem with our car insurance and there prices where great we shall wait and see what they offer us this year.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Nan
Verified Buyer
“My policy is due for renewal in February. I would like to stay with Marks and "Spencer so hopefully my renewal premium will be satisfactory to me .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Frank
Verified Buyer
“Excellent service on a variety of subjects.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Yan Shou
Verified Buyer
“very friendly and helpful service.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Well worth the money .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Marks & Spencer is rated 2.1 based on 1,218 reviews
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