MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

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“For thinking of my possible needs (protecting 4YNC). As I am only a very occasional user, then I decided to not proceed with the offer. But it was nice to have been thought of. Thanks”

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Posted 8 years ago

“Top class service. Lots of extras included as standard. Price is great wouldnt go anywhere else.”

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Posted 8 years ago

“documents never got emailed”

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Posted 8 years ago

“quote ok , to expensive on excess”

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Posted 8 years ago

“Very efficient and helpful, explaining where I had made some errors on my internet application. Competitive price particularly considering the extras included.”

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Posted 8 years ago

“Here's a little tale for you...back on the 3rd nov my bike was nicked from outside my mums...I rang the police gave them all the details etc then rang my insurance firm MCE... remember that name. Now the bike wasn't started cos i would have heard it so it went in the back of a van. Now the fun.....was there a steering lock on the bike?...NO...why not?....there was never one on there ( a vn,s steering lock is normally on the right hand side under a stainless cover, but mine never ever had one fitted from the manufacturer ) "okay" MCE say.....so i email all my documents to them....clean driving licence, never had any problems with payment off me etc; So anyway today i chase them up on the claim...."tough" they say-"we are not paying you" !!! No steering lock was engaged on the bike!!! WHAT THE FECK !!..... there was never one on there. Hard luck..was the answer So i get in-touch with the insurance ombudsman and tell them the tale. What they have said is " even if the steering lock was on there, if it went in the back of a van it wouldn't of helped". So now this is going to carry on for another 8 weeks or so. Again that's "MCE" folks cheap on quotes as-long as you dont claim.”

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Posted 8 years ago

“One of the worst company's out there avoid at all costs will sell u a policy that's not factually correct then rejected the your claim for anything they can do your homework look how many complaints they have”

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Posted 8 years ago

“These are my views based on my experience. This company has terrible administrative systems. It failed to amend address changes, couldn't communicate from one department to another that I was not pursuing a claim which then delayed sending me confirmation of my no claims bonus preventing me from getting alternative insurance. A truly awful company. The claims handler did know the terms of the policy and was not able to advise me accurately.”

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Posted 8 years ago

“Been waiting 3 months for a valuation on my bike after being told it's a write off. Very hard to contact. Never call back when they say. Totally useless.”

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Posted 8 years ago

“HAD TO MAKE A CLAIM. THEY STALL AND STALL,KEEP ASKING SAME QUESTIONS BIG DEDUCTIONS TO SETTLEMENT WHICH I STILL AM AWAITING ALL GOOD REVIEWS HERE ARE FROM PEOPLE WHO HAVE NOT HAD TO CLAIM!!”

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Posted 8 years ago

“What wankers cancel my insurance without my knowledge so been driving my bike with no insurance had a collision witch was not my fault so can't claim fuck all and now fucked me up with police and all mce say is we sent u email and try phoneing you what liars!!”

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Posted 8 years ago

“Worse company ever! They are clearly using stalling process on claims! Avoid and save yourselfs from the stress!”

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Posted 8 years ago

“The most UNORGANISED company we have EVER had to deal with! Non-Fault total loss claim took 3 months to confirm settlement, took a further month and a half to receive cheque for pay out after chasing and chasing! And we had to salvage the vehicle our self in which they said the salvage amount was £517.00 though we were unlikely to achieve it (Their words) So we took a loss on that after having to sell on the bike ourselves. Refused to pay the difference. Refused to pay the estimate they asked us to organise (transported bike there, storage etc. estimate itself) so we had to pay the garage ourselves. Still not received a refund for cancellation of the policy. Nobody has a clue on the phone or email and we did all the work and so much chasing to get OUR money. It was hard enough to get people on the phone and the phone was often put down before getting to speak to anyone because there was a wait on the line. Disgraceful, appalling, rude company. DO NOT USE! PLEASE! Still awaiting refund now. So disappointed.”

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Posted 8 years ago

“Customer service is diabolical, I had the rudest women on the phone. I insured my motorbike in March and haven't received any certification or confirmation that I had insured my vehicle. When I made multiple attempts to received this information I was hung up on or just blatantly ignored. The only way I made contact with them is when they called me to complete a customer service form. One star is me being nice.”

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Posted 8 years ago

“avoid like the plague. Will not pick up calls. Will not return calls. Will refuse to ackowledge any correspondence. If you do manage to speak to a staff member they often get the basic facts wrong. Not sure what type of outfit they are running, but I've never experienced a company as incompetent.”

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Posted 8 years ago

“still waiting for documents to be emailed!!!”

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Posted 8 years ago

“The telephone system is extremely annoying, As an MCE customer i don.t need to listen to some prat telling me i.m phoning the leading insurer i just want to talk business”

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Posted 8 years ago

“Great service as usual thanks, Gordon”

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Posted 8 years ago

“Very happy with the service I received off Martin. Best price and cover I could find. Very helpful thank you once again! He is a credit to your team”

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Posted 8 years ago

“Very happy with the service I received off Martin. Best price and cover I could find. Very helpful thank you once again! He is a credit to your team”

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Posted 8 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews