Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,265 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get hold of, easy to deal with, Good price, got back to me when they said the would”

Helpful Report

Posted 7 years ago

“Phone call to Customer services was answered fairly quickly (knowing where you are in the queue is a helpful feature) and my query was dealt with swiftly and professionally.”

Helpful Report

Posted 7 years ago

“Giving me a better deal than other providers.”

Helpful Report

Posted 7 years ago

“Quick and easy website and very good prices with free extras”

Helpful Report

Posted 7 years ago

“Policy Expert always offers a very good service at competitive prices.”

Helpful Report

Posted 7 years ago

“Friendly staff who listened to my queries”

Helpful Report

Posted 7 years ago

“Good to get reminder email & letter advising renewal due. Easy to contact via email. Phone consultant very clear and able to adjust insurance to my needs.”

Helpful Report

Posted 7 years ago

“The online quote was easy to complete”

Helpful Report

Posted 7 years ago

“Good service”

Helpful Report

Posted 7 years ago

“We were going to move to another insurer after being quoted cheaper on Compare the Market, however Policy Expert matched, and were cheaper, than our alternative quote.”

Helpful Report

Posted 7 years ago

“The staff member on the telephone was polite and efficient.”

Helpful Report

Posted 7 years ago

“It was easy enough to do the quote. & good price. The only feedback I could add is that the agreement for credit & the interest added was not very clear during the purchase process. It was disclosed in more details a few days later through the agreement document. Maybe people will pay upfront if disclosed early.”

Helpful Report

Posted 7 years ago

“Easy to use, quick to ask the telephone and dealt with in a professional manner”

Helpful Report

Posted 7 years ago

“Great, policy, great price”

Helpful Report

Posted 7 years ago

“You made me happy on price although I do think it's a shame you renew automatically. Advisors were great and very helpful”

Helpful Report

Posted 7 years ago

“Good, efficient, polite and friendly service”

Helpful Report

Posted 7 years ago

“Very good cover and rates”

Helpful Report

Posted 7 years ago

“Organised changes to my policy without much delay.”

Helpful Report

Posted 7 years ago

“Easy cover from year to year. Good communication via post and emails”

Helpful Report

Posted 7 years ago

“Was helped to ascertain type of locks on my main doors which was helpful. The lady did keep going off the subject hence making my phone call nearly an hour long! but overall I was able to add a valuable item to my policy, the reason for my call, which wasn’t expensive.”

Helpful Report

Posted 7 years ago

Policy Expert is rated 4.7 based on 20,265 reviews