Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,266 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,266 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly approachable staff.”

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Posted 7 years ago

“person on the phone was very pleasant and have contacted them subsequently and again good answering outside of normal office hours. Good Price for a policy that in some places was almost £200 dearer... would recommend from my experience so far.”

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Posted 7 years ago

“Good, competitive and efficient service.”

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Posted 7 years ago

“The phone operator was friendly knowledgeable and thoughtful. He had a sound knowledge of the products and conveyed this in an easy to understand manner.”

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Posted 7 years ago

“A very competitive quote with much better conditions than my previous insurer. The online service was simple to use and all documents promptly sent. Only reason it's not a 5 is a true test ofvva company is when you have to claim. So fingers crossed I don't have to.”

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Posted 7 years ago

“Really simple website, detailed everything I needed with no hidden extras”

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Posted 7 years ago

“The operator patiently explained all renewal options and manage to save me some money”

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Posted 7 years ago

“Insurance quote was really competitive and offered more for my money than some which cost a lot more”

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Posted 7 years ago

“I phoned to change items on my renewal policy. The phone was answered promptly and the changes made promptly by a very polite staff member. Also, the cost of renewal was reduced which was very welcome.”

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Posted 7 years ago

“Cheaper premiums”

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Posted 7 years ago

“Easy to set up and navigate through the webpage.”

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Posted 7 years ago

“Very good conversation with the advisor on the phone regarding my renewal. Continuity of cover is worth something so it's not just price.”

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Posted 7 years ago

“immediate response at contact centre and answered my queries without any fuss, which then encouraged me to renew my policy.”

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Posted 7 years ago

“All good. No complaints.”

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Posted 7 years ago

“Good quote and good coverage given.”

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Posted 7 years ago

“Happy with service and cost”

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Posted 7 years ago

“Matched my current existing provider quote and reduced my yearly spend by £184. Identical cover at a greatly reduced price with a quick and easy online system, all changed in less than 30 minutes, thank you.”

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Posted 7 years ago

“Nice cheap price for a good level of cover!”

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Posted 7 years ago

“Easy to set up, not tracking through top cash back though so have to chase up”

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Posted 7 years ago

“The policy they provided covered everything from contents cover to legal cover whilst still remaining at a reasonable price.”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 20,266 reviews