Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,235 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,235 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal came though and was very simple and cheaper than the year before.”

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Posted 6 years ago

“I took home insurance last year and took the stand on price for this year with same cover. They didn't give me legal cover this year but after taking to them I ended up with same cover and price as last year. Well pleased.”

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Posted 6 years ago

“So far so good. Downloading the whole policy is a bit of a pain. Printing it off even more so”

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Posted 6 years ago

“Quick easy process, don't normally renew with the same insurer, but the price was competitive with other insurer's.”

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Posted 6 years ago

“Always on time with my renewal, and very professional and helpful when I call to speak to an adviser.”

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Posted 6 years ago

“I have been with this company for many of years.”

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Posted 6 years ago

“Policy Expert came up near the top on most of the comparison websites I used to help me find buildings and contents insurance for my new house. There was some cash back on offer through a popular cash back website but when I clicked through and generated the quote on the Policy Expert website directly it came out double the price of the same policy on the cheapest comparison website?!? However, I could not ignore the good reviews and the winning price via the comparison website so I went ahead and bought the policy. I hope I will not need to use it but I am confident I will experience excellent service if I do.”

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Posted 6 years ago

“Great and polite customer service!”

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Posted 6 years ago

“Didn’t receive the email which meant I had to answer all questions on telephone. Quite difficult to concentrate on important questions but operator was supportive and helpful when I asked her to slow down”

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Posted 6 years ago

“I thought it was self explanatory and very easy to understand to choose the correct policy for myself.”

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Posted 6 years ago

“Straightforward to set up and good value”

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Posted 6 years ago

“Good fair quote and offers”

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Posted 6 years ago

“Good price, no hassle. Peace of mind.”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Policy seems fine; auto renewed at similar price to last year”

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Posted 6 years ago

“Very competitive prices and helpful call centre. Will use again.”

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Posted 6 years ago

“Good for the money.”

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Posted 6 years ago

“Been going through policy expert for a few years now.No complaints. No automatic renewal. Always find the best deal for me.”

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Posted 6 years ago

“Easy to deal with and cheap, happy days”

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Posted 6 years ago

“are far cheaper then all the others and have great offers and great prices only criticism is they screw you out of the cashback if you go via quidco or topcash back.. they use excuse it was not registered on there system, 100's have the same poor excuse...”

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Posted 6 years ago

Policy Expert is rated 4.7 based on 20,235 reviews