Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 19,521 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 19,521 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Something went very wrong with my septic tank. Policy expert and Catalyst Claims who they use left us with no services in the house for two weeks and never contacted us when they were supposed to EVER. They then came back and said. Based on the engineers ASSUMPTIONS as he couldn't see under ground. He thought that the installation MAY have been wrong 20 years ago but couldn't be sure although its good enough for them to deny the claim. I countered with what my engineer said. That the tractor that cut the grass although meant to be low ground pressure may have caused the damage which would be covered in accidental an (assumption but none the less no different to what they said). They countered with it wouldn't be covered as it happened over a period of time even though I explained one day it worked and the next it didn't therefore being covered in accidental. They refused saying it could be but you need evidence then trying to tell me when I challenged that they on their side had ruled on the basis of an assumption made it very clear they wouldn't pay on an assumption. No middle ground. Not even prepared to help. Told me. When you fix it. If you find we are wrong when you get deep enough take pictures and take it to our complaints. THEY are meant to investigate to ascertain if its covered under the insurance but know I can't live without services so they just roll the dice. Absolutely awful experience and id advise being very careful and read reviews prior to going with just any company on price comparison sites.”