Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slick and simple to access with clear options to move forward. No effort needed to navigate and the prices are super comparative. A real no-brainer!”

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Posted 9 months ago

“Website was easy to navigate and good value”

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Posted 9 months ago

“Best price for my cover needs and easy to buy.”

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Posted 9 months ago

“Superbly knowledgeable and patient agent who answered the phone immediately. What's more, she knew her way round the computer system so could steer me through the various screens without looking. The policy confirmation also came through be email before we ended the call. Excellent service all round.”

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Posted 9 months ago

“Competitive price, clear and easy to use website and helpful information available”

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Posted 9 months ago

“Excellent service, very easy to organise. Hoping the service continues!”

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Posted 9 months ago

“I got good deal from policy expert home insurance company”

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Posted 9 months ago

“Easy to complete and great price. Much better than other providers.”

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Posted 9 months ago

“Clear and concise.”

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Posted 9 months ago

“Great customer service, fair price in comparison to other companies”

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Posted 9 months ago

“It was very easy to take out home and contents insurance with Expert Policy, and it was signfiicantly cheaper than the renewal quote from my previous provider. Fortunately, I haven't had the experience of needing to make a claim so I can't comment on how painful that may, or may not, be!”

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Posted 9 months ago

“It was very easy to take out home and buildings insurance with Policy Expert, and significantly cheaper for the same level of cover offered in my renewal from the previous provider. Fortunately, I haven't had any experience of needing to make a claim so can't comment on how painful that may, or may not, be in the event it is required!”

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Posted 9 months ago

“Absolutely disappointing experience with Policy Expert home emergency insurance. I lodged a home emergency claim on 16th January, and despite numerous follow-ups since 17th January, my claim is still at the initial stage. Their plumber visited the same day but has yet to submit the report which is an unacceptable delay that highlights their poor processes and lack of urgency. This was supposed to be a home emergency cover, yet the service provided has been abysmal. It feels like customers are left to suffer due to Policy Expert and their sub-contractors' faulty system and sub-par arrangements. There’s no transparency, no updates, and no accountability. If there’s anything I can do to expedite my claim, I will gladly do it, but honestly, it should not be my responsibility to chase them for weeks on end just to get basic repairs done. My kitchen remains non-functional, and I’m left wondering how much longer this “indefinite process” will drag on. This is far from the service one expects from a company claiming to provide emergency cover. Extremely disappointed!”

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Posted 9 months ago

Hello Usman, We understand that you've escalated your experience to a formal complaint. Rest assured, your comments will be fully investigated, and a final response will be provided within the required timeframes. If there's anything else we can help you with in the meantime, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 9 months ago

“I am incredibly thankful to Supreme Asset7 for successfully recovering my $430,000 from a scam website. Their professionalism, persistence, and clear communication throughout the process gave me confidence and peace of mind. They handled everything efficiently and delivered the results they promised. If you’ve been a victim of online fraud, don’t hesitate to contact them for help. They are trustworthy and effective. 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐎𝐫 📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖””

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Posted 9 months ago

“Excellent service and easy to navigate the policy that was right for me hassle free would recommend”

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Posted 9 months ago

“Only just signed up to this company but terms are very good compared to our previous policy and simple to join. Easyest site ever for someone like me who is not techno proficient”

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Posted 9 months ago

“Really easy to get a policy online.”

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Posted 9 months ago

“Simple, straightforward and good price, couldn’t ask for more”

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Posted 9 months ago

“Competitive pricing for Home Insurance with easy online documentation”

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Posted 9 months ago

“The processes of sorting house insurance was simple, after a recommendation from another family memeber who works in insurance we decided to give Policy Expert a go. Quote was almost a 3rd cheaper than our previous.”

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Posted 9 months ago

Policy Expert is rated 4.7 based on 20,405 reviews