Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,231 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kindly rang me to let me know my card details had expired and completed renewal over the phone.”

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Posted 5 years ago

“Talked to two very helpful young people.”

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Posted 5 years ago

“Easy to deal with, didn’t have to do anything with my renewal”

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Posted 5 years ago

“Kept informed by email of my policy and renewal price is very reasonable”

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Posted 5 years ago

“Good price for the type of policy”

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Posted 5 years ago

“Easy to use not had any problems”

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Posted 5 years ago

“Renewing was easy but felt the person on the phone was a little irritable. Not unpleasant though”

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Posted 5 years ago

“Cheaper than other companies.”

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Posted 6 years ago

“good service but have yet to receive any confirmation Asyou sent thison my current e-mail address (therobertsons@memus.me ) I do not see why I have not received it I ian robertson”

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Posted 6 years ago

“Great price and great cover”

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Posted 6 years ago

“Good customer service. Look after the customer. When you ask any questions give a satisfactory answer”

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Posted 6 years ago

“Value for money and available to haggle for best deal.”

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Posted 6 years ago

“Always competitive. I jave not had to use for claims but they are always helpful at renewal time.”

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Posted 6 years ago

“identifying the policy I needed and purchasing it were easy, and I received all the relevant documents quickly by e-mail. The staff I have spoken to since for clarification have been helpful, polite and informative.”

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Posted 6 years ago

“This is my 1st renewal because the price is reasonable. I need to add home emergency for £9.95 within 21 days. Staff very helpful”

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Posted 6 years ago

“Easy to use, good value for money and easy to use the website”

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Posted 6 years ago

“Initially I wasnt too happy with PE trying to take a payment from my card well ahead of my Policy renewal date so I decided not to renew. After making some comparisons I went back to PE and renewed my Policy as they were able to offer me a good deal with decent extras, and although at an extra cost it was reasonable”

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Posted 6 years ago

“Good customer services. Reasonable price. Good information.”

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Posted 6 years ago

“Renewal time, and I was intending to shop around as my renewal quote was higher than last year. I got a call as my auto-renew (which was going to be taken five days before the actual renewal date - be aware) had failed due to an expired card. At this point I mentioned intending to shop around and the quote was immediately bought down to the same price as last year, but no better (why you cant just get the best price automatically is always annoying). Renewed as I'm lazy - the lady was very nice tho, and not pushy.”

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Posted 6 years ago

“Happy with the service. Efficient team of staff”

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Posted 6 years ago

Policy Expert is rated 4.7 based on 20,231 reviews