Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,231 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices and good customer service”

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Posted 6 years ago

“Very helpful and quick to sort out problems”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Happy with our policy thank you.and help when ringing about details we were not to clear about.thanks again for everything.”

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Posted 6 years ago

“Very happy with the premium for home insurance which included legal fees as free bonus.”

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Posted 6 years ago

“I've been with policy expert for last few years. No issues”

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Posted 6 years ago

“Very pleased with the service”

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Posted 6 years ago

“First time using but the process was very easy,”

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Posted 6 years ago

“Correspondence of high quality and documentation transfer via e-mail very good , insurance cover and price very competitive.”

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Posted 6 years ago

“I was pleasantly surprised by the easy way that I renewed my insurance policy.”

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Posted 6 years ago

“No problems renewing & adding extras later. Keep up the good work. (GOOD not VERY GOOD because nothings perfect)”

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Posted 6 years ago

“Good customer service and was able to beat alternative proce”

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Posted 6 years ago

“Good service great price efficient process from beginning to end”

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Posted 6 years ago

“In a wait list for call, great option if the call back facility with a Quick call back, very informative staff.”

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Posted 6 years ago

“Generally clear and efficient and responded well to "message". Howevewr must not assume everyone can download policies from the internet.”

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Posted 6 years ago

“Very competitive quote. Happy to renew for a second year. However, the chap whom I spoke to on the phone was quite difficult to understand. His speech was quite mumbled/muffled. I wanted to tell him to talk properly, but I felt that would be rude of me.”

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Posted 6 years ago

“Like the fact they keep me up to date on my policy.”

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Posted 6 years ago

“Helpful and easy to contact”

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Posted 6 years ago

“My renewal arrived early, and with an added extra of free legal cover for 12 months was quite good. I did check and got cheaper quotes, but none had the legal cover, so were actually more expensive as a like for like. I have enough cover for my needs without it costing a ridiculous amount. I always get quotes, but with everything included, it paid me to stay with Policy Expert.”

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Posted 6 years ago

“Quite a quick response and the lady I dealt with was very efficient. I was though obliged to listen to a sales pitch promoting other products even though I had made it clear that I was not interested.”

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Posted 6 years ago

Policy Expert is rated 4.7 based on 20,231 reviews