Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just purchased at a very good price in comparison with other quotes received. Policy hasn’t started yet hence not giving 5 stars as not used or had to contact company”

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Posted 3 years ago

“Have used these for a few years now. No issues and very helpful if I’ve needed to call.”

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Posted 3 years ago

“I’m quite satisfied”

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Posted 3 years ago

“Great thanks.”

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Posted 3 years ago

“Fantastic company offering no-fuss 'blanket' insurance policies to give the customers confidence that they're homes and contents will not be underinsured. The website and quote system is intuitive and enabled me to get a cheap and effective quotation in no time atall and the final policy included some freebies also :) Keep up the good work!”

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Posted 3 years ago

“Even with no claims, my previous home insurer increased my premium year on year which was unreasonable I thought. Use of a comparison website flagged up Policy Expert which I admit was not a company I was overly familiar with. So after some research etc. I signed up. Wow, what a painless exercise! Simple, quick and straightforward with immediate communication regarding the status of my application and acceptance. And I have password access to my account for continuing peace of mind. On reading this you may argue that the proof of the pudding is how a potential claim is received and processed? Be that as it may, I have initial confidence that I'm in safe and professional hands.”

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Posted 3 years ago

“Very helpful , I spoke to Reece who sorted everything out for me.”

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Posted 3 years ago

“Very easy to deal with”

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Posted 3 years ago

“Very easy to deal with”

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Posted 3 years ago

“I used a few different comparison sites and got quoted from others not on comparison sites. This policy offered a better level of cover at a lower price than my current insurer and best value for money than others showing on the list. They were not the cheapest but the cheapest provider wanted a much higher excess and gave a lower contents cover. These were only a couple of pounds more and thought this would be the best policy for me.”

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Posted 3 years ago

“After doing my research this company came out as the best for what I required. Very pleased with the cover I have. Excellent service and a great company.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Great price and easier laid out features which helped me to simply understand what was covered and I ended up upgrading to silver as a result.”

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Posted 3 years ago

“First time I’ve bought a product from Policy Expert but the policy details and cover provided seem fantastic. Hopefully I will never have to claim but it’s nice to have the peace of mind.”

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Posted 3 years ago

“Easy to take out policy but not much insight into what the policy covers, have opened a ticket about this and not had a reply yet...”

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Posted 3 years ago

Good afternoon, Since leaving your review, I am pleased that we have been able to resolve your query and your review over the phone. Policy Expert always aims to provide five-star service in every step of our customer's journey with us, if a three-star rating is still reflective of your experience with us do let us know at homereviews@policyexpert.co.uk. Thanks, Jessica

Posted 3 years ago

“Great service all was really clear and straightforward. Lovely telephone assistant called me back at a convenient time and was very helpful”

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Posted 3 years ago

“Such an easy to understand application, quick to apply and provides peace of mind being insured for the year ahead. Regular updates are informative. Would highly recommend.”

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Posted 3 years ago

“Well structured website making my insurance cover to be made swiftly and without incident”

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Posted 3 years ago

“Well structured website making my insurance cover to be made swiftly and without incident”

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Posted 3 years ago

“Everything you want from an insurance company - easy and straightforward, competitive quote.”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews