Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,414 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to use and the agent I contacted to make a payment was very helpful”

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Posted 3 years ago

“Full disclosure, I'm not sure who is to blame here, Policy Expert or Trinity Claims, but as I pay my money to PE I have filed under them. We have had a claim ongoing with PE, via Trinity Claims for an escape of water on the 16th December 22. We had initial problems getting through to them, which in hindsight was understandable due to the number of water leaks in our area, however we are now over 4 weeks on from the leak and we have not been able to do a single repair due to delays in getting the settlement paid. We have had a settlement figure from the building surveyor since the 11th January, a settlement figure on the carpets since 9th January, and we advised on the remaining damages on the 9th also. We were advised the final figures would be with us in "the next few days" - it is now the 17th January with no follow up since. I have also submitted invoices for dehumidifiers that I sourced myself. I had settlement on the second invoice I submitted on the 12th January, but no payment for the invoice uploaded on the 4th January. Also waiting on settlement for emergency works, and energy usage while running the dehumidifiers, submitted 30th December and 9th January respectively. I also took a call from Jonathan at Trinity on the 9th January and advised he would be starting to release settlements imminently. As noted previous, the only settlement we had since that call was for an invoice I submitted afterwards. Also still sitting with ripped up carpet at our front door 4 weeks after the event, despite being told this would be collected within 48 hours. On top of all this, we have saturated loft insulation still in the loft space which we need specialist access to remove and replace. This still being in place is resulting in black mould creeping into our babies room, which puts the room completely out of use. Advised this would dealt with, but over a week later no communication at all. All in all a bit of a shambles. No consistency, unable to get a response (despite assurances of a response within 2 hours on their Online Portal), no payments despite settlement's being agreed for over a week. I rarely write negative reviews as I appreciate the stresses and pressures everyone is under and I like to give the benefit of the doubt, but this situation is beyond a joke now.”

Helpful Report

Posted 3 years ago

Hello Mr O'Neill We appreciate you taking the time to outline your concerns to us. Trinity Claims have delegated authority to handle all claims submitted under our policies and they ensure that all claims are handled fairly and in line with the policy terms and conditions. Some claims may take a little longer than expected as the claim needs to be thoroughly reviewed and verified, however, they've also been experiencing a high volume of claims due to the recent weather conditions. Please be assured that our claims team are doing their best to manage all claims queries as swiftly as possible. When you spoke to our claims team on 9th January, they requested a copy of your invoices, utility bills and the receipt for your dehumidifier. The agent confirmed they would review this information once received, however, there was no guarantee payment would be made. Trinity messaged you on 11th January to let you know they had received the receipts and links for your contents and would be reviewing them within a few days. The following day, you uploaded the receipt for your dehumidifier and the payment was raised right away. We understand that you've requested a call back, please be assured that our claims team will be in touch as soon as possible to discuss things further. Thanks, Nisha

Posted 3 years ago

“Easy to use. Competitive pricing”

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Posted 3 years ago

“Provided all the cover I needed at a reasonable price”

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Posted 3 years ago

“one of the cheapest quotes but they do not seem to cut on cover. Spoke to them direct and were very helpful as we are in a flood area. i have only given 4 because unless you have to claim you dont really know how good they are.”

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Posted 3 years ago

“Great service and prices, would definately reccomend”

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Posted 3 years ago

“Very pleased with my quote Straight forward and not complicated at all Thank you”

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Posted 3 years ago

“Great price for great cover, beats my old policy hands down.”

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Posted 3 years ago

“Good price and simple to set up”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Rang saying that I was unhappy with the renewal price and they came up with a better price that I was happy with”

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Posted 3 years ago

“Easy to purchase and good price. Yet to claim so cannot comment on that process.”

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Posted 3 years ago

“Very quick and efficient service. Much cheaper than my previous insurance with the same deals.”

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Posted 3 years ago

“Easy to arrange and simple”

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Posted 3 years ago

“Easy to arrange and simple”

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Posted 3 years ago

“Very quick and efficient service. Much cheaper than my previous insurance with the same deals.”

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Posted 3 years ago

“Easy, straightforward process take out insurance and at very good value”

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Posted 3 years ago

“Super easy to apply and super quick response. Also looks really good value.”

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Posted 3 years ago

“Great price to re new my home insurance Easy to apply”

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Posted 3 years ago

“Easy, straightforward process take out insurance and at very good value”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,414 reviews