Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“policy cancelled at short notice as we owned 3 animals and had a barn! These questions were not asked when the insurance was taken out”

Helpful Report

Posted 3 years ago

Hello, Anthony, Thank you for taking the time to outline your concerns to us. Every insurer has underwriting criteria that determine whether or not they are able to offer a suitable policy for a property. When we became aware that your property incorporated aspects outside of our criteria, our underwriters were advised and we then notified you of the outcome. I appreciate that this may not be the outcome that you were expecting, but our primary concern is to make sure that you and your home are correctly covered. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Kind regards, Darran.

Posted 3 years ago

“Excellent service and cover options.”

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Posted 3 years ago

“A very knowledgeable and explanation he provided was very helpful in my decision making.”

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Posted 3 years ago

“Great online service and communication”

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Posted 3 years ago

“Great website, various options available. I went for Gold and was amazed at the reasonable price. I am more than happy with my policy as my previous insurer quoted me £200 more!”

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Posted 3 years ago

“Competitive price for all the same products as my previous insurer.”

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Posted 3 years ago

“Very good coverage with an excellent price. Easy to use website”

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Posted 3 years ago

“So easy to purchase, very straightforward home insurance”

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Posted 3 years ago

“Provided the same level of cover than the competition and has saved us over 20 pound per month”

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Posted 3 years ago

“So easy to complete on line”

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Posted 3 years ago

“Very easy to follow 👌 👍”

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Posted 3 years ago

“Easy to find and a great price, matched if not better some of my previous renewal. Well done keep it up 👍👍”

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Posted 3 years ago

“Paid for insurance two weeks before it was due to start. After payment Policy Expert asked for: Copies of mine and wife's driving licence, a utility bill, mine and my wife's driving records from the dvla and the vehicle V5 document. Something to do with a random identity fraud check I was told? I am unable to supply the photo card licence for myself as it has my previous address on it and still needs changing. (we have just moved house) Simpler for me to cancel the insurance and buy elsewhere for which they are charging me a £30 cancellation fee and refuse to waive it. Not sure what I've done to these guys (the call center staff were sound tbf) but I'm now £30 down and all I want is to insure my car like I have been for the past thirty odd years. Why?? Update: A reply online telling me how they understand it can be frustrating having to pay a cancellation fee. It's not frustrating guys, it's painful. I work over three hours for £30. I'm done.”

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Posted 3 years ago

“Easy to arrange”

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Posted 3 years ago

“Simple and easy to get a quote and accept that quote. Emails to keep you informed what's happening and an online portal to manage your account.”

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Posted 3 years ago

“It was a quick easy step to set up and pay for, all the information was provided swiftly to my email. All done online. No hassle. I have used them many time again and again in the past for different addresses also.”

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Posted 3 years ago

“1st time in having to buy any kind of insurance but I found the web site easy to follow and great price !”

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Posted 3 years ago

“The insurance covers all my needs. No fuss in applying for insurance coverage and a realistic price.”

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Posted 3 years ago

“I’m a returning customer and again very happy with the policy I have taken out and service I received I recommend to anyone”

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Posted 3 years ago

“Great price easily beat the nearest quote. Just the cover I needed. Bought through Go Compare which gives me excess cover as well and rewards through my work scheme.”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews