Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and easy to purchase. Great options and fantastic value for money.”

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Posted 3 years ago

“Very easy to take out the policy, also very competitive price⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“The application process was clear and understandable. The premium was very competitive.”

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Posted 3 years ago

“So quick and easy to get sorted. Good price for great cover!”

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Posted 3 years ago

“What can I say…wow excellent service from start to finish. Found policy Expert on line, found the policy which suited my needs then called to go through the policy over the phone. What a fabulous customer service I received. Will definitely recommend policy Expert.”

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Posted 3 years ago

“Best price for my home insurance.”

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Posted 3 years ago

“Noticed that the policy requires 'door keys to be removed at night.' This is a serious concern should my family need to escape a fire. I can't fathom the wisdom around this policy aspect - putting customers' lives at risk seemingly to reduce an insurer's risk - surely poor thinking on the insurer's behalf.”

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Posted 3 years ago

Good afternoon, We appreciate you taking the time to outline your concerns to us. All home insurance policies will have endorsements or requirements in which need to be met in order for certain insurable perils to be covered. Often these will reinforce the necessity that reasonable steps to prevent or limit accident, injury, loss or damage to your buildings and contents are being taken. Policy Expert's policies will often require keys to be removed from locks when nobody is home and the residents have gone to bed for the night. They are to be kept out of reach or sight of a potential intruder and stored somewhere safe for you to be able to access. We had called you to discuss the endorsement and make sure we understood your concern. With our home insurance policies you do have a 14 day cooling off period, which allows you to review the cover and any relevant endorsements and be sure that it is suitable to what you and your property require, which we made you aware of on that call. Should you wish to discuss this further, please do not hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Jessica

Posted 3 years ago

“I have recently renewed my house insurance with Policy Expert. The person I dealt with was efficient, professional and easy to deal with. She took time to explore a more competitive option. I would highly recommend using this company.”

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Posted 3 years ago

“Easy and quick set up of my policy And a great price”

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Posted 3 years ago

“Really quick and easy to compare the different products online and decide which will be the best for one's needs.”

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Posted 3 years ago

“Simple to set up and cheaper than several others.”

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Posted 3 years ago

“My application was dealt with efficiently and the cost very competitive. I now have car and home insurance with PolicybExpert.”

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Posted 3 years ago

“Straight forward and good price”

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Posted 3 years ago

“found the site very easy to use , very competitive prices”

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Posted 3 years ago

“Great Cover for a very Reasonable Price, easy-to navigate the site, and make an informed decision, about My cover.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Good price and easy to manage account online”

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Posted 3 years ago

“Brilliant! very helpful, saved me over £150! will use them again.”

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Posted 3 years ago

“Answered the phone quickly. Very helpful guy dealt with my renewal efficiently. Also pleasant to talk too.”

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Posted 3 years ago

“Very easy to surf Policy Experts website to purchase my Home & Contents insurance which is good value for money.”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews