Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,223 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Policy Expert for 3 years and when I got my renewal notice I did not look elsewhere because I know it's best value.”

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Posted 4 years ago

“Cheap as chips. Ditched now exorbitant provider who I’ve foolishly remained loyal to for six year. A change is a coming for these sharks & it’s soo long overdue. Wish I’d shopped around sooner though ultimately voted with my feet. Most cathartic.✅”

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Posted 4 years ago

“Very easy to take online”

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Posted 4 years ago

“Easy to use site. Came in £100+ cheaper than my renewal for same cover. Never give 5 stars as always something to strive for.”

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Posted 4 years ago

“Easy to set up, simple to understand and a good competitive price.”

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Posted 4 years ago

“Very easy to sort out insurance for my first home. The website was easy to navigate and follow.”

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Posted 4 years ago

“Knowledgeable & helpful staff. Answered my questions very efficiently”

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Posted 4 years ago

“Excellent price online . Process was really easy. Would definitely recommend”

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Posted 4 years ago

“Customer service is professional and explain the policy details clearly.”

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Posted 4 years ago

“So far I have been pleased with the correspondence and cover supplied. I am hoping not to make a claim so will never be able to update this review regarding service”

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Posted 4 years ago

“Good coverage as a good price”

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Posted 4 years ago

“Very good value. Can’t comment on claims as none yet. Payment didn’t work online so tedious telephone process and price went up by a few pounds”

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Posted 4 years ago

“Seems to be good value for money, hope this remains the case in the event of a claim”

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Posted 4 years ago

“Very competitive pricing..., looking forward to my first time with Policy Expert. The reviews read well so an encouraging start to feeling safe in the knowledge that someone’s there in the background ready for support should you ever need.. J.B.”

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Posted 4 years ago

“Couldn’t hear the call handler sometime and it’s very very long winded other than that it’s ok”

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Posted 4 years ago

“Excellent product and price.”

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Posted 4 years ago

“Nice and easy to use and great prices.”

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Posted 4 years ago

“Nice and easy to use and great prices.”

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Posted 4 years ago

“Reasonable price excellent cover”

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Posted 4 years ago

“I've not had to make a claim so far, so can't comment on that aspect of the service, but the price was substantially cheaper than equivalent cover elsewhere. Was a no-brainer to switch.”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,223 reviews