Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,414 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it very straightforward to set up the new policy. All the information I needed was amply provided on line however once I had paid and received the documentation it failed to mention buildings insurance so I had to call and speak to an agent to have it confirmed that it was included. I gave to say that both agents I spoke to were extremely polite and helpful. So better information in the documentation please. No delivery was necessary so do not understand the need for the following question.”

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Posted 2 years ago

“First class service and competitive prices second to none”

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Posted 2 years ago

“Our first claim in 35 years of marriage ….. burst pipe. The worse experience from a UK Company ever. Policy Expert and their claim company Trinity Claims are a disgrace to the insurance industry.”

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Posted 2 years ago

Hello Ian, Thanks for taking the time to leave us your review. We understand that you've escalated your experience to a formal complaint. Rest assured, your comments will be fully investigated, and a final response will be provided within the required timeframes. Thanks, Nisha

Posted 2 years ago

“It's early days yet, but so far the experience of setting up my home insurance has been quite smooth. I chose PolicyExpert partly on price (from a comparison site) and partly by a review check. Policy Expert was the first to pass both tests. Hopefully there will be no more testing!”

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Posted 2 years ago

“Easy to every step most convenient to do the insurance with policy expert”

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Posted 2 years ago

“Very straight forward and explanatory.Im confident I picked the right insurance for my family”

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Posted 2 years ago

“Great service all round.”

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Posted 2 years ago

“Nice and Simple Website.”

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Posted 2 years ago

“The whole process was simple, with no surprises, and the policy is good value.”

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Posted 2 years ago

“Definitely recommend this company excellent value for money.”

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Posted 2 years ago

“Thank goodness for reasonable prices for those who never make a claim”

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Posted 2 years ago

“Thank you for giving me a great price for my home insurance. I deserve this as I have never made a claim in the past 9 years.”

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Posted 2 years ago

“Great price and cover for all contents and building needs”

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Posted 2 years ago

“Very straight forward, pleased with the price. Definitely recommend you.”

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Posted 2 years ago

“Easy and efficient Thankyou”

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Posted 2 years ago

“Excellent service. And very easy to set up insurance without any hassle”

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Posted 2 years ago

“Very easy to buy took only minutes”

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Posted 2 years ago

“Quick, simple, easy to complete, and the best price. Why go anywhere else? The EXPERTS do it for you.”

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Posted 2 years ago

“Found the site and the price was better than last years offer with a lot more on it. Upgraded to the gold policy.”

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Posted 2 years ago

“0 STARS IF IT WAS AN OPTION. This company will not insure any house with any crack, even hairline. If you answer no to having any cracks they will then go online to find pictures of your house and point out any cracks. Even after providing evidence from a surveyor that everything is fine they will go on to cancel your insurance. I have now seen lots of complaints online and feel sorry for anyone that ever needs to claim as it looks like they will squirm their way out of anything.”

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Posted 2 years ago

Hello, Thanks for taking the time to leave a review. All insurers have a different acceptance criteria and question sets. This is to ensure we are providing suitable cover. It is my understanding that a final response letter has been sent to you on the matter. Should you remain dissatisfied you can dispute the matter to the financial ombudsman service. Please contact us at homereviews@policyexpert.co.uk if there’s anything else you’d like to share. Thanks, Mya

Posted 2 years ago

Policy Expert is rated 4.7 based on 20,414 reviews